Lightroom Classic crashes when importing

Report · Jun 27, 2020

Hi there!! I have LR Classic 9.3, running on windows 10 x64 build 1909. Suddenly LR won't let me import. As soon as I click on the "Import" button on the Library, LR crashes. Same if I select from the upper menu or if I hold Ctrl-Shift-I. After I do that, LR crashes, and the "send message to Adobe" windows appears. Does anybody know why this is happening, or how could I fix this?

This is what I get on my screen:

Thanks in advance!!

Report · Jun 27, 2020

/EDIT/This point first

First as a diagnostic and possible repair (slim probability) Bring up your copy of Adobe Creative Cloud Desktop App. Sign out, sign in, watch for errors. Only do this if you have Internet access at that computer.

Does LrC behave?

Report · Jun 27, 2020

Also, perhaps a corruot preference file. Consider resetting. Resetting the preference file is Adobe speak for deleating the preference file and then letting Lightroom Classic to recreate it.

The preference file can get corrupted, resulting in odd behavior. Some people have a knee jerk reaction in thinking they need to uninstall then reinstall Lightroom Classic, maybe that could be called for, but it would be better to first reset the preference file.

Be aware that resetting the preference file will result in Lightroom Classic creating a new catalog instead if opening your previously opened catalog (normally) so make sure you know where your catalog is.

Be aware the resetting the preference file will revert some settings in Preferences to defaults. So be aware of what you have changed, so that you can put those back the way you want them.

some links:

https://lightroomers.com/replacing-the-lightroom-preference-file/745/

https://www.youtube.com/watch?v=bARt-hoCc2Q

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

https://helpx.adobe.com/lightroom-classic/kb/recover-catalog-images-resetting-lightroom.html