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Lightroom Classic crashes when importing

New Here ,
Jun 27, 2020

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Hi there!! I have LR Classic 9.3, running on windows 10 x64 build 1909. Suddenly LR won't let me import. As soon as I click on the "Import" button on the Library, LR crashes. Same if I select from the upper menu or if I hold Ctrl-Shift-I. After I do that, LR crashes, and the "send message to Adobe" windows appears. Does anybody know why this is happening, or how could I fix this?  

This is what I get on my screen: 

AlvaroLB_1-1593305662623.png

Thanks in advance!!

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Crash or freeze, How to, Import and export, Problem or error, Windows

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Lightroom Classic crashes when importing

New Here ,
Jun 27, 2020

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Hi there!! I have LR Classic 9.3, running on windows 10 x64 build 1909. Suddenly LR won't let me import. As soon as I click on the "Import" button on the Library, LR crashes. Same if I select from the upper menu or if I hold Ctrl-Shift-I. After I do that, LR crashes, and the "send message to Adobe" windows appears. Does anybody know why this is happening, or how could I fix this?  

This is what I get on my screen: 

AlvaroLB_1-1593305662623.png

Thanks in advance!!

TOPICS
Crash or freeze, How to, Import and export, Problem or error, Windows

Views

98

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Jun 27, 2020 0
LEGEND ,
Jun 27, 2020

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/EDIT/This point first

 

First as a diagnostic and possible repair (slim probability) Bring up your copy of Adobe Creative Cloud Desktop App. Sign out, sign in, watch for errors. Only do this if you have Internet access at that computer.

 

Does LrC behave?

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Jun 27, 2020 0
LEGEND ,
Jun 27, 2020

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Also, perhaps a corruot preference file. Consider resetting. Resetting the preference file is Adobe speak for deleating the preference file and then letting Lightroom Classic to recreate it.

 

The preference file can get corrupted, resulting in odd behavior. Some people have a knee jerk reaction in thinking they need to uninstall then reinstall Lightroom Classic, maybe that could be called for, but it would be better to first reset the preference file.

 

Be aware that resetting the preference file will result in Lightroom Classic creating a new catalog instead if opening your previously opened catalog (normally) so make sure you know where your catalog is. 

 

Be aware the resetting the preference file will revert some settings in Preferences to defaults. So be aware of what you have changed, so that you can put those back the way you want them.

 

some links:

 

https://lightroomers.com/replacing-the-lightroom-preference-file/745/

 

https://www.youtube.com/watch?v=bARt-hoCc2Q

 

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

 

https://helpx.adobe.com/lightroom-classic/kb/recover-catalog-images-resetting-lightroom.html

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3
Laura Shoe (https://laurashoe.com) shows you how to reset Lightroom's preferences to resolve buggy behavior. Check out Laura's comprehensive Lightroom Worksh...

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Jun 27, 2020 0
LEGEND ,
Jun 27, 2020

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Also see:

 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-basic-troubleshooting-fix-most-issues.html

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Jun 27, 2020 0
LEGEND ,
Jun 27, 2020

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And, perhaps your catalog is corrupt? If you create a new catalog, how does LrC behave.

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Jun 27, 2020 0
dj_paige LATEST
LEGEND ,
Jun 28, 2020

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"As soon as I click on the "Import" button on the Library, LR crashes."

 

Make sure you hardware is not malfunctioning. I'm talking about camera card, card reader, cables to the camera, hard disk, etc.

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Jun 28, 2020 0