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Lightroom Classic crashes when starting

New Here ,
Jun 28, 2020

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Hi!

Lightroom Classic and CC crahses when they starts.

I did different things: reinstall Lightroom, install a older version, install new driver for my graphic card

 

That is the crahs report:

 

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="2.9.0" clientVersion="2.9.0" applicationName="Adobe Lightroom Classic" applicationVersion="9.3" build="[202005281810-476e492c]" source="Windows-Client" crashType="n/a">

<time year="2020" month="6" day="28" hour="20" minute="14" second="47" timeoffset="60" timezone="Mitteleuropäische Sommerzeit"/>

<user guid="fe86f1fd-e6fc-4e93-8f3c-13e0c3e20a5a"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="20152" applicationlanguage="en-us" userlanguage="de-DE" oslanguage="de-DE" ram="65484" machine="AMD Ryzen 9 3900X 12-Core Processor" model="AMD64 Family 23 Model 113 Stepping 0" cpuCount="24" cpuType="8664" cpuFreq="3793 MHz"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 2070 SUPER" description="NVIDIA GeForce RTX 2070 SUPER" driverDate="20200621000000.000000-000" driverVersion="27.21.14.5148" videoModeDescription="3840 x 2160 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1E84&#38;SUBSYS_870A1043&#38;REV_A1&#92;4&#38;2283F625&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>

</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF895F0BB4A">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FF895F0BB4A" symbolname="DMLCreateDevice1"/>

<stackStatement index="1" address="0x00007FF896218D0F" symbolname="DllGetActivationFactory"/>

<stackStatement index="2" address="0x00007FF89621C460" symbolname="DllGetActivationFactory"/>

<stackStatement index="3" address="0x00007FF89621C0E1" symbolname="DllGetActivationFactory"/>

<stackStatement index="4" address="0x00007FF8962148D8" symbolname="DllGetActivationFactory"/>

<stackStatement index="5" address="0x00007FF896202F4C" symbolname="DllGetActivationFactory"/>

<stackStatement index="6" address="0x00007FF8961FD572" symbolname="DllGetActivationFactory"/>

<stackStatement index="7" address="0x00007FF8961FD3E3" symbolname="DllGetActivationFactory"/>

<stackStatement index="8" address="0x00007FF8961CE8C4" symbolname="DllGetActivationFactory"/>

<stackStatement index="9" address="0x00007FF896149344" symbolname="DllGetActivationFactory"/>

<stackStatement index="10" address="0x00007FF8962578DE" symbolname="DllGetActivationFactory"/>

<stackStatement index="11" address="0x00007FF896255A02" symbolname="DllGetActivationFactory"/>

<stackStatement index="12" address="0x00007FF896255C4F" symbolname="DllGetActivationFactory"/>

<stackStatement index="13" address="0x00007FF89625500D" symbolname="DllGetActivationFactory"/>

<stackStatement index="14" address="0x00007FF89615CB94" symbolname="DllGetActivationFactory"/>

<stackStatement index="15" address="0x00007FF896229BCA" symbolname="DllGetActivationFactory"/>

<stackStatement index="16" address="0x00007FF8960BDD51" symbolname="DllGetActivationFactory"/>

<stackStatement index="17" address="0x00007FF8960BD5CD" symbolname="DllGetActivationFactory"/>

<stackStatement index="18" address="0x00007FF8960BD4E6" symbolname="DllGetActivationFactory"/>

<stackStatement index="19" address="0x00007FF896109CBC" symbolname="DllGetActivationFactory"/>

<stackStatement index="20" address="0x00007FF8D2322BB5" symbolname="unknown"/>

<stackStatement index="21" address="0x00007FF8D2322AB2" symbolname="unknown"/>

<stackStatement index="22" address="0x00007FF8D2323C69" symbolname="WML_CreateSession"/>

<stackStatement index="23" address="0x000000001BB448FE" symbolname="CTJPEGLibTerminate"/>

<stackStatement index="24" address="0x000000001BB42F82" symbolname="CTJPEGLibTerminate"/>

<stackStatement index="25" address="0x000000001BB42CC9" symbolname="CTJPEGLibTerminate"/>

<stackStatement index="26" address="0x000000001BB457C9" symbolname="CTJPEGLibTerminate"/>

<stackStatement index="27" address="0x000000001BB4565E" symbolname="CTJPEGLibTerminate"/>

<stackStatement index="28" address="0x000000001BB4223A" symbolname="CTJPEGLibTerminate"/>

<stackStatement index="29" address="0x000000001B8281CE" symbolname="AgRedeye_load"/>

<stackStatement index="30" address="0x000000001B6CA71F" symbolname="CTJPEGReader::CTJPEGReader"/>

<stackStatement index="31" address="0x000000001B6C451F" symbolname="AgTemperatureTint_load"/>

<stackStatement index="32" address="0x000000001B680341" symbolname="load_AgImageIOSuite"/>

<stackStatement index="33" address="0x000000001B67D8F2" symbolname="CR_Graphics_makePixMapAndBuffer_L"/>

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<stackStatement index="39" address="0x00007FF8CF5636B6" symbolname="lua_pcall"/>

<stackStatement index="40" address="0x00007FF8B05F5202" symbolname="AgEnvironment_getToolkitEnvironment"/>

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<stackStatement index="155" address="0x00007FF8CF576B2E" symbolname="lua_resume"/>

<stackStatement index="156" address="0x00007FF8CF5636B6" symbolname="lua_pcall"/>

<stackStatement index="157" address="0x00007FF8B05F5202" symbolname="AgEnvironment_getToolkitEnvironment"/>

<stackStatement index="158" address="0x00007FF8CF575BFD" symbolname="lua_getstack"/>

<stackStatement index="159" address="0x00007FF8CF59B82D" symbolname="luaopen_table"/>

<stackStatement index="160" address="0x00007FF8CF576A84" symbolname="lua_resume"/>

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<stackStatement index="162" address="0x00007FF8CF576B2E" symbolname="lua_resume"/>

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<stackStatement index="172" address="0x00007FF8CF59B82D" symbolname="luaopen_table"/>

<stackStatement index="173" address="0x00007FF8CF576A84" symbolname="lua_resume"/>

<stackStatement index="174" address="0x00007FF8CF5BC469" symbolname="AgThrowProgramError"/>

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<stackStatement index="176" address="0x00007FF8CF56873C" symbolname="luaopen_base"/>

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<stackStatement index="180" address="0x00007FF8CF563726" symbolname="lua_call"/>

<stackStatement index="181" address="0x00000001402977CE" symbolname="GetAppInstance"/>

<stackStatement index="182" address="0x00007FF8973FBE44" symbolname="unknown"/>

<stackStatement index="183" address="0x0000000140154782" symbolname="AgViewWin32Window::`default constructor closure&#39;"/>

<stackStatement index="184" address="0x00007FF8FE5B117E" symbolname="BaseThreadInitThunk"/>

<stackStatement index="185" address="0x00007FF9000842DB" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000148858"/>

<register name="RBX" value="0x0000000000000001"/>

<register name="RCX" value="0x00000000066B29E0"/>

<register name="RDX" value="0x0000000000000001"/>

<register name="RSI" value="0x00000000066B29E0"/>

<register name="RDI" value="0x0000000000000001"/>

<register name="RSP" value="0x0000000000148820"/>

<register name="RBP" value="0x0000000000000001"/>

<register name="RIP" value="0x00007FF895F0BB4A"/>

<register name="EFL" value="0x0000000000010202"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

 

<binaryImageSet>

<binaryImage start="0x0000000140000000" end="0x0000000140F12000" path="adobe\Lightroom.exe"/>

<binaryImage start="0x00007FF900030000" end="0x00007FF90022E000" path="ntdll.dll"/>

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<binaryImage start="0x00007FF8FD790000" end="0x00007FF8FD8E5000" path="crypt32.dll"/>

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<binaryImage start="0x00007FF8FFCD0000" end="0x00007FF8FFCFB000" path="gdi32.dll"/>

<binaryImage start="0x00007FF8FD5D0000" end="0x00007FF8FD6DB000" path="gdi32full.dll"/>

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<binaryImage start="0x00007FF8FEB60000" end="0x00007FF8FEC0B000" path="advapi32.dll"/>

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<binaryImage start="0x00007FF8FFA10000" end="0x00007FF8FFAB0000" path="sechost.dll"/>

<binaryImage start="0x00007FF8FE3F0000" end="0x00007FF8FE513000" path="rpcrt4.dll"/>

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<binaryImage start="0x00007FF8FFDB0000" end="0x00007FF8FFEEA000" path="ole32.dll"/>

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<binaryImage start="0x00007FF8FE9C0000" end="0x00007FF8FEA31000" path="ws2_32.dll"/>

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<binaryImage start="0x00007FF8D43E0000" end="0x00007FF8D4411000" path="adobe\Headlights.dll"/>

<binaryImage start="0x00007FF8ECE70000" end="0x00007FF8ECF7C000" path="winhttp.dll"/>

<binaryImage start="0x00007FF8D1D00000" end="0x00007FF8D1D6B000" path="adobe\ahclient.dll"/>

<binaryImage start="0x00007FF8CF560000" end="0x00007FF8CF60F000" path="adobe\AgKernel.dll"/>

<binaryImage start="0x00007FF8B08E0000" end="0x00007FF8B0FC8000" path="adobe\ui.dll"/>

<binaryImage start="0x00007FF8FE7D0000" end="0x00007FF8FE8B3000" path="comdlg32.dll"/>

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<binaryImage start="0x00007FF8B05B0000" end="0x00007FF8B08DE000" path="adobe\substrate.dll"/>

<binaryImage start="0x00007FF897150000" end="0x00007FF8976E3000" path="mfc140u.dll"/>

<binaryImage start="0x00007FF8FE980000" end="0x00007FF8FE9B1000" path="imm32.dll"/>

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</binaryImageSet>

<dumpType>

Full

</dumpType>

<hbLogSessionDllStatus>

 

</hbLogSessionDllStatus>

</crash>

 

</crashreport>

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Lightroom Classic crashes when starting

New Here ,
Jun 28, 2020

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Hi!

Lightroom Classic and CC crahses when they starts.

I did different things: reinstall Lightroom, install a older version, install new driver for my graphic card

 

That is the crahs report:

 

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="2.9.0" clientVersion="2.9.0" applicationName="Adobe Lightroom Classic" applicationVersion="9.3" build="[202005281810-476e492c]" source="Windows-Client" crashType="n/a">

<time year="2020" month="6" day="28" hour="20" minute="14" second="47" timeoffset="60" timezone="Mitteleuropäische Sommerzeit"/>

<user guid="fe86f1fd-e6fc-4e93-8f3c-13e0c3e20a5a"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="20152" applicationlanguage="en-us" userlanguage="de-DE" oslanguage="de-DE" ram="65484" machine="AMD Ryzen 9 3900X 12-Core Processor" model="AMD64 Family 23 Model 113 Stepping 0" cpuCount="24" cpuType="8664" cpuFreq="3793 MHz"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 2070 SUPER" description="NVIDIA GeForce RTX 2070 SUPER" driverDate="20200621000000.000000-000" driverVersion="27.21.14.5148" videoModeDescription="3840 x 2160 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1E84&#38;SUBSYS_870A1043&#38;REV_A1&#92;4&#38;2283F625&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>

</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF895F0BB4A">

<backtrace crashedThread="0">

<thread index="0">

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<stackStatement index="1" address="0x00007FF896218D0F" symbolname="DllGetActivationFactory"/>

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</thread>

</backtrace>

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<register name="EFL" value="0x0000000000010202"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

 

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<binaryImage start="0x00007FF8EC8B0000" end="0x00007FF8EC8DA000" path="cabinet.dll"/>

</binaryImageSet>

<dumpType>

Full

</dumpType>

<hbLogSessionDllStatus>

 

</hbLogSessionDllStatus>

</crash>

 

</crashreport>

Topics

Crash or freeze, Problem or error

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LEGEND ,
Jun 28, 2020

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<system platform="Windows 10 Pro" osversion="10.0" osbuild="20152" applicationlanguage="en-us" 

 

 

 

 

 

Several, apparently MS Insiders, with this MS Windows upgrade, are having nothing but trouble.

 

So, if you are going to be a BETA tester, an MS Insider, or even an early implementer. Do you have a separate production workstation?

 

You need to send feedback to Microsoft.

 

Also, put your issue in front of Adobe Techs by posting at the official feedback https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_photoshop_lightroom?topi...

 

 

P.S. for us non Insiders, etc, when we bring up MS Updates, a nice notice appears from MS absolutely screaming, do not do it, long long list of issues, basically told to wait.

 

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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