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Lightroom Classic - crashes when you start it up

New Here ,
Jul 07, 2020

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As soon as i start up Lightroom Classic, it crashes.

Tried reinstalling it, this is a fresh installation of Windows 10 as well

Photoshop works perfectly however

 

crash dump below

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.9.0" clientVersion="2.9.0" applicationName="Adobe Lightroom Classic" applicationVersion="9.3" build="[202005281810-476e492c]" source="Windows-Client" crashType="n/a">
<time year="2020" month="7" day="8" hour="12" minute="37" second="13" timeoffset="600" timezone="AUS Eastern Standard Time"/>
<user guid="637d7a6e-2c24-4f19-8d43-810f764999d4"/>
<system platform="Windows Vista (TM) Ultimate" osversion="6.0" osbuild="20152" applicationlanguage="en-us" userlanguage="en-AU" oslanguage="en-US" ram="32715" machine="AMD Ryzen 7 2700 Eight-Core Processor" model="AMD64 Family 23 Model 8 Stepping 2" cpuCount="16" cpuType="8664" cpuFreq="3194 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1660 Ti" description="NVIDIA GeForce GTX 1660 Ti" driverDate="20200621000000.000000-000" driverVersion="27.21.14.5148" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2182&#38;SUBSYS_869F1043&#38;REV_A1&#92;4&#38;1C3D25BB&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFE9106BB4A">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFE9106BB4A" symbolname="DMLCreateDevice1"/>
<stackStatement index="1" address="0x00007FFE7EB68D0F" symbolname="DllGetActivationFactory"/>
<stackStatement index="2" address="0x00007FFE7EB6C460" symbolname="DllGetActivationFactory"/>
<stackStatement index="3" address="0x00007FFE7EB6C0E1" symbolname="DllGetActivationFactory"/>
<stackStatement index="4" address="0x00007FFE7EB648D8" symbolname="DllGetActivationFactory"/>
<stackStatement index="5" address="0x00007FFE7EB52F4C" symbolname="DllGetActivationFactory"/>
<stackStatement index="6" address="0x00007FFE7EB4D572" symbolname="DllGetActivationFactory"/>
<stackStatement index="7" address="0x00007FFE7EB4D3E3" symbolname="DllGetActivationFactory"/>
<stackStatement index="8" address="0x00007FFE7EB1E8C4" symbolname="DllGetActivationFactory"/>
<stackStatement index="9" address="0x00007FFE7EA99344" symbolname="DllGetActivationFactory"/>
<stackStatement index="10" address="0x00007FFE7EBA78DE" symbolname="DllGetActivationFactory"/>
<stackStatement index="11" address="0x00007FFE7EBA5A02" symbolname="DllGetActivationFactory"/>
<stackStatement index="12" address="0x00007FFE7EBA5C4F" symbolname="DllGetActivationFactory"/>
<stackStatement index="13" address="0x00007FFE7EBA500D" symbolname="DllGetActivationFactory"/>
<stackStatement index="14" address="0x00007FFE7EAACB94" symbolname="DllGetActivationFactory"/>
<stackStatement index="15" address="0x00007FFE7EB79BCA" symbolname="DllGetActivationFactory"/>
<stackStatement index="16" address="0x00007FFE7EA0DD51" symbolname="DllGetActivationFactory"/>
<stackStatement index="17" address="0x00007FFE7EA0D5CD" symbolname="DllGetActivationFactory"/>
<stackStatement index="18" address="0x00007FFE7EA0D4E6" symbolname="DllGetActivationFactory"/>
<stackStatement index="19" address="0x00007FFE7EA59CBC" symbolname="DllGetActivationFactory"/>
<stackStatement index="20" address="0x00007FFECF602BB5" symbolname="unknown"/>
<stackStatement index="21" address="0x00007FFECF602AB2" symbolname="unknown"/>
<stackStatement index="22" address="0x00007FFECF603C69" symbolname="WML_CreateSession"/>
<stackStatement index="23" address="0x00000001809948FE" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="24" address="0x0000000180992F82" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="25" address="0x0000000180992CC9" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="26" address="0x00000001809957C9" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="27" address="0x000000018099565E" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="28" address="0x000000018099223A" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="29" address="0x00000001806781CE" symbolname="AgRedeye_load"/>
<stackStatement index="30" address="0x000000018051A71F" symbolname="CTJPEGReader::CTJPEGReader"/>
<stackStatement index="31" address="0x000000018051451F" symbolname="AgTemperatureTint_load"/>
<stackStatement index="32" address="0x00000001804D0341" symbolname="load_AgImageIOSuite"/>
<stackStatement index="33" address="0x00000001804CD8F2" symbolname="CR_Graphics_makePixMapAndBuffer_L"/>
<stackStatement index="34" address="0x00007FFECF6E5BFD" symbolname="lua_getstack"/>
<stackStatement index="35" address="0x00007FFECF70B7D6" symbolname="luaopen_table"/>
<stackStatement index="36" address="0x00007FFECF6E6A84" symbolname="lua_resume"/>
<stackStatement index="37" address="0x00007FFECF72C469" symbolname="AgThrowProgramError"/>
<stackStatement index="38" address="0x00007FFECF6E6B2E" symbolname="lua_resume"/>
<stackStatement index="39" address="0x00007FFECF6D36B6" symbolname="lua_pcall"/>
<stackStatement index="40" address="0x00007FFE91875202" symbolname="AgEnvironment_getToolkitEnvironment"/>
<stackStatement index="41" address="0x00007FFECF6E5BFD" symbolname="lua_getstack"/>
<stackStatement index="42" address="0x00007FFECF70B82D" symbolname="luaopen_table"/>
<stackStatement index="43" address="0x00007FFECF6E6A84" symbolname="lua_resume"/>
<stackStatement index="44" address="0x00007FFECF72C469" symbolname="AgThrowProgramError"/>
<stackStatement index="45" address="0x00007FFECF6E6B2E" symbolname="lua_resume"/>
<stackStatement index="46" address="0x00007FFECF6D873C" symbolname="luaopen_base"/>
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<stackStatement index="53" address="0x00007FFE91875202" symbolname="AgEnvironment_getToolkitEnvironment"/>
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<stackStatement index="66" address="0x00007FFE91875202" symbolname="AgEnvironment_getToolkitEnvironment"/>
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<stackStatement index="77" address="0x00007FFECF72C469" symbolname="AgThrowProgramError"/>
<stackStatement index="78" address="0x00007FFECF6E6B2E" symbolname="lua_resume"/>
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<stackStatement index="88" address="0x00007FFECF70B82D" symbolname="luaopen_table"/>
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<stackStatement index="180" address="0x00007FFECF6D3726" symbolname="lua_call"/>
<stackStatement index="181" address="0x00000001402977CE" symbolname="GetAppInstance"/>
<stackStatement index="182" address="0x00007FFE7FAEBF44" symbolname="unknown"/>
<stackStatement index="183" address="0x0000000140154782" symbolname="AgViewWin32Window::`default constructor closure&#39;"/>
<stackStatement index="184" address="0x00007FFEF155117E" symbolname="BaseThreadInitThunk"/>
<stackStatement index="185" address="0x00007FFEF35C42DB" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000265B0F8498"/>
<register name="RBX" value="0x0000000000000001"/>
<register name="RCX" value="0x000001B17E1F78F0"/>
<register name="RDX" value="0x0000000000000001"/>
<register name="RSI" value="0x000001B17E1F78F0"/>
<register name="RDI" value="0x0000000000000001"/>
<register name="RSP" value="0x000000265B0F8460"/>
<register name="RBP" value="0x0000000000000001"/>
<register name="RIP" value="0x00007FFE9106BB4A"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
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</binaryImageSet>
<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

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Lightroom Classic - crashes when you start it up

New Here ,
Jul 07, 2020

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As soon as i start up Lightroom Classic, it crashes.

Tried reinstalling it, this is a fresh installation of Windows 10 as well

Photoshop works perfectly however

 

crash dump below

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.9.0" clientVersion="2.9.0" applicationName="Adobe Lightroom Classic" applicationVersion="9.3" build="[202005281810-476e492c]" source="Windows-Client" crashType="n/a">
<time year="2020" month="7" day="8" hour="12" minute="37" second="13" timeoffset="600" timezone="AUS Eastern Standard Time"/>
<user guid="637d7a6e-2c24-4f19-8d43-810f764999d4"/>
<system platform="Windows Vista (TM) Ultimate" osversion="6.0" osbuild="20152" applicationlanguage="en-us" userlanguage="en-AU" oslanguage="en-US" ram="32715" machine="AMD Ryzen 7 2700 Eight-Core Processor" model="AMD64 Family 23 Model 8 Stepping 2" cpuCount="16" cpuType="8664" cpuFreq="3194 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1660 Ti" description="NVIDIA GeForce GTX 1660 Ti" driverDate="20200621000000.000000-000" driverVersion="27.21.14.5148" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2182&#38;SUBSYS_869F1043&#38;REV_A1&#92;4&#38;1C3D25BB&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFE9106BB4A">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFE9106BB4A" symbolname="DMLCreateDevice1"/>
<stackStatement index="1" address="0x00007FFE7EB68D0F" symbolname="DllGetActivationFactory"/>
<stackStatement index="2" address="0x00007FFE7EB6C460" symbolname="DllGetActivationFactory"/>
<stackStatement index="3" address="0x00007FFE7EB6C0E1" symbolname="DllGetActivationFactory"/>
<stackStatement index="4" address="0x00007FFE7EB648D8" symbolname="DllGetActivationFactory"/>
<stackStatement index="5" address="0x00007FFE7EB52F4C" symbolname="DllGetActivationFactory"/>
<stackStatement index="6" address="0x00007FFE7EB4D572" symbolname="DllGetActivationFactory"/>
<stackStatement index="7" address="0x00007FFE7EB4D3E3" symbolname="DllGetActivationFactory"/>
<stackStatement index="8" address="0x00007FFE7EB1E8C4" symbolname="DllGetActivationFactory"/>
<stackStatement index="9" address="0x00007FFE7EA99344" symbolname="DllGetActivationFactory"/>
<stackStatement index="10" address="0x00007FFE7EBA78DE" symbolname="DllGetActivationFactory"/>
<stackStatement index="11" address="0x00007FFE7EBA5A02" symbolname="DllGetActivationFactory"/>
<stackStatement index="12" address="0x00007FFE7EBA5C4F" symbolname="DllGetActivationFactory"/>
<stackStatement index="13" address="0x00007FFE7EBA500D" symbolname="DllGetActivationFactory"/>
<stackStatement index="14" address="0x00007FFE7EAACB94" symbolname="DllGetActivationFactory"/>
<stackStatement index="15" address="0x00007FFE7EB79BCA" symbolname="DllGetActivationFactory"/>
<stackStatement index="16" address="0x00007FFE7EA0DD51" symbolname="DllGetActivationFactory"/>
<stackStatement index="17" address="0x00007FFE7EA0D5CD" symbolname="DllGetActivationFactory"/>
<stackStatement index="18" address="0x00007FFE7EA0D4E6" symbolname="DllGetActivationFactory"/>
<stackStatement index="19" address="0x00007FFE7EA59CBC" symbolname="DllGetActivationFactory"/>
<stackStatement index="20" address="0x00007FFECF602BB5" symbolname="unknown"/>
<stackStatement index="21" address="0x00007FFECF602AB2" symbolname="unknown"/>
<stackStatement index="22" address="0x00007FFECF603C69" symbolname="WML_CreateSession"/>
<stackStatement index="23" address="0x00000001809948FE" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="24" address="0x0000000180992F82" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="25" address="0x0000000180992CC9" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="26" address="0x00000001809957C9" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="27" address="0x000000018099565E" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="28" address="0x000000018099223A" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="29" address="0x00000001806781CE" symbolname="AgRedeye_load"/>
<stackStatement index="30" address="0x000000018051A71F" symbolname="CTJPEGReader::CTJPEGReader"/>
<stackStatement index="31" address="0x000000018051451F" symbolname="AgTemperatureTint_load"/>
<stackStatement index="32" address="0x00000001804D0341" symbolname="load_AgImageIOSuite"/>
<stackStatement index="33" address="0x00000001804CD8F2" symbolname="CR_Graphics_makePixMapAndBuffer_L"/>
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</crashreport>

TOPICS
Bug, Crash or freeze, Problem or error

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Jul 07, 2020 0
Adobe Community Professional ,
Jul 07, 2020

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The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link. 

 

Another step is to try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

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Jul 07, 2020 0
Adobe Community Professional ,
Jul 08, 2020

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As I see you have installed the latest graphic card driver. Try to install a older version. Sometimes the latest drivers are faulty

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