Lightroom classic fails to start

New Here ,
Mar 24, 2021 Mar 24, 2021

Copy link to clipboard

Copied

Hi there,

 

Lightroom Classic (Version 10.2) fails to start when I open it, it simply brings up the error reporting window after launch.

 

Initially, I was working from an external hard drive which has been partially corrupted and Lightroom crashed. Then when I tried to relaunch it Lightroom didn't start and it brought up the error reporting window. It continued to do this each time I launched it so I uninstalled and reinstalled it and it still brings up the error-reporting dialog every time it is launched. I have pasted the crash report from the error reporting dialog below in the hope someone can tell me whats going on?

 

I cannot use Lightroom non-classic as I keep my photos on various hard drives which that doesn't allow. Any help getting Lightroom Classic working again would be greatly appreciated.

 

Cheers,

Harry

 

Crash report:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="10.2" build="[202103041821-226a1211]" source="Windows-Client" crashType="n/a">
<time year="2021" month="3" day="24" hour="12" minute="29" second="53" timeoffset="0" timezone="GMT Standard Time"/>
<user guid="9d39cd99-327f-47be-9d89-6e6823fb2115"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19042" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="12287" machine="AMD Phenom(tm) II X4 965 Processor" model="AMD64 Family 16 Model 4 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="3407 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="1024 MB" caption="AMD Radeon HD 6900 Series" description="AMD Radeon HD 6900 Series" driverDate="20151104000000.000000-000" driverVersion="15.201.1151.1008" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_6719&#38;SUBSYS_31231682&#38;REV_00&#92;4&#38;3AA12E28&#38;0&#38;0018" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
</gpu>
<crash exception="EXCEPTION_IN_PAGE_ERROR" exceptionCode="0xc0000006" instruction="0x00007FFD0D8B86CE">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFD0D8B86CE" symbolname="luaopen_WFSQLiteSetLogicImp"/>
<stackStatement index="1" address="0x00007FFD0D8B83C2" symbolname="luaopen_WFSQLiteSetLogicImp"/>
<stackStatement index="2" address="0x00007FFD0D8B3E54" symbolname="luaopen_WFSQLiteSetLogicImp"/>
<stackStatement index="3" address="0x00007FFD0D8B3A5F" symbolname="luaopen_WFSQLiteSetLogicImp"/>
<stackStatement index="4" address="0x00007FFD0D898A21" symbolname="luaopen_WFSQLiteSetLogicImp"/>
<stackStatement index="5" address="0x00007FFD0D89E254" symbolname="luaopen_WFSQLiteSetLogicImp"/>
<stackStatement index="6" address="0x00007FFD0D89DC37" symbolname="luaopen_WFSQLiteSetLogicImp"/>
<stackStatement index="7" address="0x00007FFD0D8E567D" symbolname="luaopen_WFSQLiteSetLogicImp"/>
<stackStatement index="8" address="0x00007FFD5FDE571D" symbolname="lua_getstack"/>
<stackStatement index="9" address="0x00007FFD5FE0B1BC" symbolname="luaopen_table"/>
<stackStatement index="10" address="0x00007FFD5FDE6594" symbolname="lua_resume"/>
<stackStatement index="11" address="0x00007FFD5FE2BEF9" symbolname="AgThrowProgramError"/>
<stackStatement index="12" address="0x00007FFD5FDE663E" symbolname="lua_resume"/>
<stackStatement index="13" address="0x00007FFD5FDD86FC" symbolname="luaopen_base"/>
<stackStatement index="14" address="0x00007FFD5FDE571D" symbolname="lua_getstack"/>
<stackStatement index="15" address="0x00007FFD5FE0B1BC" symbolname="luaopen_table"/>
<stackStatement index="16" address="0x00007FFD5FDE6594" symbolname="lua_resume"/>
<stackStatement index="17" address="0x00007FFD5FE2BEF9" symbolname="AgThrowProgramError"/>
<stackStatement index="18" address="0x00007FFD5FDE663E" symbolname="lua_resume"/>
<stackStatement index="19" address="0x00007FFD5FDD86FC" symbolname="luaopen_base"/>
<stackStatement index="20" address="0x00007FFD5FDE571D" symbolname="lua_getstack"/>
<stackStatement index="21" address="0x00007FFD5FE0B1BC" symbolname="luaopen_table"/>
<stackStatement index="22" address="0x00007FFD5FDE6594" symbolname="lua_resume"/>
<stackStatement index="23" address="0x00007FFD5FE2BEF9" symbolname="AgThrowProgramError"/>
<stackStatement index="24" address="0x00007FFD5FDE663E" symbolname="lua_resume"/>
<stackStatement index="25" address="0x00007FFD5FDD86FC" symbolname="luaopen_base"/>
<stackStatement index="26" address="0x00007FFD5FDE571D" symbolname="lua_getstack"/>
<stackStatement index="27" address="0x00007FFD5FE0B1BC" symbolname="luaopen_table"/>
<stackStatement index="28" address="0x00007FFD5FDE6594" symbolname="lua_resume"/>
<stackStatement index="29" address="0x00007FFD5FE2BEF9" symbolname="AgThrowProgramError"/>
<stackStatement index="30" address="0x00007FFD5FDE663E" symbolname="lua_resume"/>
<stackStatement index="31" address="0x00007FFD5FDD86FC" symbolname="luaopen_base"/>
<stackStatement index="32" address="0x00007FFD5FDE571D" symbolname="lua_getstack"/>
<stackStatement index="33" address="0x00007FFD5FE0B1BC" symbolname="luaopen_table"/>
<stackStatement index="34" address="0x00007FFD5FDE6594" symbolname="lua_resume"/>
<stackStatement index="35" address="0x00007FFD5FDD3716" symbolname="lua_call"/>
<stackStatement index="36" address="0x00000001402A7646" symbolname="AgApplication_load"/>
<stackStatement index="37" address="0x00000001402A56AF" symbolname="GetAppInstance"/>
<stackStatement index="38" address="0x00007FFD0E21FD64" symbolname="unknown"/>
<stackStatement index="39" address="0x000000014015D3BA" symbolname="AgViewWin32Window::`default constructor closure&#39;"/>
<stackStatement index="40" address="0x00007FFD92F67034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="41" address="0x00007FFD949C2651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x000000000769C430"/>
<register name="RCX" value="0x000000000769C430"/>
<register name="RDX" value="0x000000000769C430"/>
<register name="RSI" value="0x0000000007660608"/>
<register name="RDI" value="0x0000000022D43000"/>
<register name="RSP" value="0x000000000014E5D0"/>
<register name="RBP" value="0x0000000000000004"/>
<register name="RIP" value="0x00007FFD0D8B86CE"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
<binaryImage start="0x0000000140000000" end="0x0000000141221000" path="adobe\Lightroom.exe"/>
<binaryImage start="0x00007FFD94970000" end="0x00007FFD94B65000" path="ntdll.dll"/>
<binaryImage start="0x00007FFD92F50000" end="0x00007FFD9300D000" path="kernel32.dll"/>
<binaryImage start="0x00007FFD921E0000" end="0x00007FFD924A9000" path="KERNELBASE.dll"/>
<binaryImage start="0x00007FFD92810000" end="0x00007FFD9296F000" path="crypt32.dll"/>
<binaryImage start="0x00007FFD920E0000" end="0x00007FFD921E0000" path="ucrtbase.dll"/>
<binaryImage start="0x00007FFD94630000" end="0x00007FFD947D0000" path="user32.dll"/>
<binaryImage start="0x00007FFD92660000" end="0x00007FFD92682000" path="win32u.dll"/>
<binaryImage start="0x00007FFD94550000" end="0x00007FFD9457A000" path="gdi32.dll"/>
<binaryImage start="0x00007FFD924B0000" end="0x00007FFD925BB000" path="gdi32full.dll"/>
<binaryImage start="0x00007FFD925C0000" end="0x00007FFD9265D000" path="msvcp_win.dll"/>
<binaryImage start="0x00007FFD93080000" end="0x00007FFD9312C000" path="advapi32.dll"/>
<binaryImage start="0x00007FFD66240000" end="0x00007FFD662B7000" path="adobe\CRClient.dll"/>
<binaryImage start="0x00007FFD93E70000" end="0x00007FFD93F0E000" path="msvcrt.dll"/>
<binaryImage start="0x00007FFD94580000" end="0x00007FFD9461C000" path="sechost.dll"/>
<binaryImage start="0x00007FFD92E20000" end="0x00007FFD92F4B000" path="rpcrt4.dll"/>
<binaryImage start="0x00007FFD93720000" end="0x00007FFD93E62000" path="shell32.dll"/>
<binaryImage start="0x00007FFD79390000" end="0x00007FFD793CA000" path="adobe\Headlights.dll"/>
<binaryImage start="0x00007FFD93010000" end="0x00007FFD93065000" path="shlwapi.dll"/>
<binaryImage start="0x00007FFD920B0000" end="0x00007FFD920D7000" path="bcrypt.dll"/>
<binaryImage start="0x00007FFD92DB0000" end="0x00007FFD92E1B000" path="ws2_32.dll"/>
<binaryImage start="0x00007FFD93FB0000" end="0x00007FFD940DA000" path="ole32.dll"/>
<binaryImage start="0x00007FFD940E0000" end="0x00007FFD94435000" path="combase.dll"/>
<binaryImage start="0x00007FFD947D0000" end="0x00007FFD9489D000" path="oleaut32.dll"/>
<binaryImage start="0x00007FFD8CC10000" end="0x00007FFD8CD1C000" path="winhttp.dll"/>
<binaryImage start="0x00007FFD661D0000" end="0x00007FFD6623B000" path="adobe\ahclient.dll"/>
<binaryImage start="0x00007FFD5FDD0000" end="0x00007FFD5FE7E000" path="adobe\AgKernel.dll"/>
<binaryImage start="0x00007FFD09F60000" end="0x00007FFD0A721000" path="adobe\ui.dll"/>
<binaryImage start="0x00007FFD92970000" end="0x00007FFD929D0000" path="wintrust.dll"/>
<binaryImage start="0x00007FFD122D0000" end="0x00007FFD12607000" path="adobe\substrate.dll"/>
<binaryImage start="0x00007FFD0DF70000" end="0x00007FFD0E4D4000" path="mfc140u.dll"/>
<binaryImage start="0x00007FFD94900000" end="0x00007FFD94930000" path="imm32.dll"/>
<binaryImage start="0x00007FFD84370000" end="0x00007FFD8460A000" path="comctl32.dll"/>
<binaryImage start="0x00007FFD59E00000" end="0x00007FFD59E91000" path="msvcp140.dll"/>
<binaryImage start="0x00007FFD914C0000" end="0x00007FFD914FB000" path="IPHLPAPI.DLL"/>
<binaryImage start="0x00007FFD84C20000" end="0x00007FFD84C2C000" path="secur32.dll"/>
<binaryImage start="0x00007FFD84C30000" end="0x00007FFD8510D000" path="wininet.dll"/>
<binaryImage start="0x00007FFD73DA0000" end="0x00007FFD73DAC000" path="VCRUNTIME140_1.dll"/>
<binaryImage start="0x00007FFD6B980000" end="0x00007FFD6B999000" path="VCRUNTIME140.dll"/>
<binaryImage start="0x00007FFD92CD0000" end="0x00007FFD92DAA000" path="comdlg32.dll"/>
<binaryImage start="0x00007FFD929D0000" end="0x00007FFD92A7E000" path="SHCore.dll"/>
<binaryImage start="0x00007FFD8A770000" end="0x00007FFD8A954000" path="dbghelp.dll"/>
<binaryImage start="0x00007FFD8FB70000" end="0x00007FFD8FC0E000" path="uxtheme.dll"/>
<binaryImage start="0x0000000055A00000" end="0x0000000055C02000" path="adobe\icuin58.dll"/>
<binaryImage start="0x0000000055880000" end="0x00000000559F1000" path="adobe\icuuc58.dll"/>
<binaryImage start="0x00007FFD90EB0000" end="0x00007FFD90EFC000" path="authz.dll"/>
<binaryImage start="0x00007FFD0D720000" end="0x00007FFD0D985000" path="adobe\wichitafoundation.dll"/>
<binaryImage start="0x00007FFD89770000" end="0x00007FFD8977A000" path="version.dll"/>
<binaryImage start="0x00007FFD6D3A0000" end="0x00007FFD6D3E9000" path="pdh.dll"/>
<binaryImage start="0x00007FFD859B0000" end="0x00007FFD85B5B000" path="GdiPlus.dll"/>
<binaryImage start="0x00007FFD70ED0000" end="0x00007FFD7114F000" path="DWrite.dll"/>
<binaryImage start="0x00007FFD8E6A0000" end="0x00007FFD8EC60000" path="d2d1.dll"/>
<binaryImage start="0x00007FFD83F20000" end="0x00007FFD8410E000" path="urlmon.dll"/>
<binaryImage start="0x00007FFD09C90000" end="0x00007FFD09F54000" path="adobe\libcrypto-1_1-x64.dll"/>
<binaryImage start="0x000000004AD00000" end="0x000000004C602000" path="adobe\icudt58.dll"/>
<binaryImage start="0x00007FFD91F70000" end="0x00007FFD91FAC000" path="sspicli.dll"/>
<binaryImage start="0x00007FFD83820000" end="0x00007FFD83AD0000" path="iertutil.dll"/>
<binaryImage start="0x00007FFD91C30000" end="0x00007FFD91C42000" path="msasn1.dll"/>
<binaryImage start="0x00007FFD92690000" end="0x00007FFD92710000" path="bcryptPrimitives.dll"/>
<binaryImage start="0x00007FFD8FE50000" end="0x00007FFD8FE7F000" path="dwmapi.dll"/>
<binaryImage start="0x00007FFD90030000" end="0x00007FFD90042000" path="kernel.appcore.dll"/>
<binaryImage start="0x00007FFD944A0000" end="0x00007FFD94549000" path="clbcatq.dll"/>
<binaryImage start="0x00007FFD12900000" end="0x00007FFD129A9000" path="tiptsf.dll"/>
<binaryImage start="0x00007FFD93130000" end="0x00007FFD93245000" path="msctf.dll"/>
<binaryImage start="0x00007FFD90230000" end="0x00007FFD909C0000" path="windows.storage.dll"/>
<binaryImage start="0x00007FFD91AB0000" end="0x00007FFD91ADC000" path="wldp.dll"/>
<binaryImage start="0x00007FFD92710000" end="0x00007FFD9275E000" path="cfgmgr32.dll"/>
<binaryImage start="0x00007FFD8DD10000" end="0x00007FFD8DE07000" path="propsys.dll"/>
<binaryImage start="0x00007FFD91FF0000" end="0x00007FFD9200F000" path="profapi.dll"/>
<binaryImage start="0x0000000180000000" end="0x00000001800CB000" path="adobe\WFCore.dll"/>
<binaryImage start="0x00000000023A0000" end="0x00000000023E0000" path="adobe\WFSQLite.dll"/>
<binaryImage start="0x00000000023F0000" end="0x0000000002403000" path="adobe\WFWeb.dll"/>
<binaryImage start="0x0000000002CE0000" end="0x0000000002D86000" path="adobe\WFOzClient.dll"/>
<binaryImage start="0x0000000002410000" end="0x0000000002417000" path="adobe\LightroomModels.dll"/>
<binaryImage start="0x00007FFD919A0000" end="0x00007FFD919AC000" path="CRYPTBASE.dll"/>
<binaryImage start="0x00007FFD91E40000" end="0x00007FFD91E4A000" path="dpapi.dll"/>
<binaryImage start="0x000000001C990000" end="0x0000000022D39000" path="adobe\CameraRaw.dll"/>
<binaryImage start="0x00007FFD70000000" end="0x00007FFD7004D000" path="CONCRT140.dll"/>
<binaryImage start="0x00007FFD8A5D0000" end="0x00007FFD8A67E000" path="mscms.dll"/>
<binaryImage start="0x00007FFD09840000" end="0x00007FFD09C8E000" path="adobe\libmmd.dll"/>
<binaryImage start="0x00007FFD08630000" end="0x00007FFD0983D000" path="adobe\svml_dispmd.dll"/>
<binaryImage start="0x00007FFD8E430000" end="0x00007FFD8E694000" path="d3d11.dll"/>
<binaryImage start="0x00007FFD91FB0000" end="0x00007FFD91FDE000" path="userenv.dll"/>
<binaryImage start="0x00007FFD8A580000" end="0x00007FFD8A591000" path="ColorAdapterClient.dll"/>
<binaryImage start="0x00007FFD90B20000" end="0x00007FFD90C13000" path="dxgi.dll"/>
<binaryImage start="0x00007FFD8B510000" end="0x00007FFD8B6C4000" path="WindowsCodecs.dll"/>
<binaryImage start="0x00007FFD6FFE0000" end="0x00007FFD70000000" path="D3D12.dll"/>
<binaryImage start="0x00007FFD12FD0000" end="0x00007FFD1319D000" path="D3D12Core.dll"/>
<binaryImage start="0x00007FFD88890000" end="0x00007FFD888CB000" path="DXCore.dll"/>
<binaryImage start="0x00007FFD5FD60000" end="0x00007FFD5FDCB000" path="adobe\video_toolkit.dll"/>
<binaryImage start="0x00007FFD89110000" end="0x00007FFD89153000" path="icm32.dll"/>
<binaryImage start="0x00007FFD84850000" end="0x00007FFD84864000" path="adobe\xml_toolkit.dll"/>
<binaryImage start="0x00007FFD79AC0000" end="0x00007FFD79C06000" path="Windows.StateRepositoryPS.dll"/>
<binaryImage start="0x00007FFD7FAB0000" end="0x00007FFD7FB12000" path="Windows.FileExplorer.Common.dll"/>
<binaryImage start="0x00007FFD79770000" end="0x00007FFD79792000" path="cldapi.dll"/>
<binaryImage start="0x00007FFD7C200000" end="0x00007FFD7C20B000" path="fltLib.dll"/>
<binaryImage start="0x00007FFD917D0000" end="0x00007FFD9183A000" path="mswsock.dll"/>
<binaryImage start="0x00007FFD8B3D0000" end="0x00007FFD8B3DB000" path="winnsi.dll"/>
<binaryImage start="0x00007FFD93070000" end="0x00007FFD93078000" path="nsi.dll"/>
<binaryImage start="0x00007FFD8A680000" end="0x00007FFD8A697000" path="dhcpcsvc6.DLL"/>
<binaryImage start="0x00007FFD8AEB0000" end="0x00007FFD8AECD000" path="dhcpcsvc.dll"/>
<binaryImage start="0x00007FFD90E00000" end="0x00007FFD90E33000" path="ntmarta.dll"/>
<binaryImage start="0x00007FFD85780000" end="0x00007FFD8581D000" path="webio.dll"/>
<binaryImage start="0x00007FFD93F10000" end="0x00007FFD93F89000" path="coml2.dll"/>
<binaryImage start="0x00007FFD6DAE0000" end="0x00007FFD6DB08000" path="mssprxy.dll"/>
<binaryImage start="0x00007FFD6D2A0000" end="0x00007FFD6D2AD000" path="linkinfo.dll"/>
<binaryImage start="0x00007FFD6E080000" end="0x00007FFD6E0FD000" path="ntshrui.dll"/>
<binaryImage start="0x00007FFD82510000" end="0x00007FFD82538000" path="srvcli.dll"/>
<binaryImage start="0x00007FFD82400000" end="0x00007FFD82412000" path="cscapi.dll"/>
<binaryImage start="0x00007FFD91500000" end="0x00007FFD915CB000" path="dnsapi.dll"/>
<binaryImage start="0x00007FFD8A160000" end="0x00007FFD8A16A000" path="rasadhlp.dll"/>
<binaryImage start="0x00000000074C0000" end="0x00000000074E9000" path="adobe\catalog_converters.dll"/>
<binaryImage start="0x00007FFD88710000" end="0x00007FFD8878F000" path="FWPUCLNT.DLL"/>
<binaryImage start="0x00007FFD91090000" end="0x00007FFD91121000" path="schannel.dll"/>
<binaryImage start="0x00007FFD82420000" end="0x00007FFD82435000" path="mskeyprotect.dll"/>
<binaryImage start="0x00007FFD91AE0000" end="0x00007FFD91B1B000" path="ntasn1.dll"/>
<binaryImage start="0x00007FFD91B20000" end="0x00007FFD91B47000" path="ncrypt.dll"/>
<binaryImage start="0x00007FFD82270000" end="0x00007FFD82296000" path="ncryptsslp.dll"/>
</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

 

TOPICS
Crash or freeze, Problem or error, Windows

Views

49

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

New Here , Mar 24, 2021 Mar 24, 2021
Update in case anyone has the same problem: After restarting my computer several times Lightroom has decided to work again. Don't know why but hey, it works I guess

Likes

translate

Translate

Translate
New Here ,
Mar 24, 2021 Mar 24, 2021

Copy link to clipboard

Copied

Update in case anyone has the same problem: After restarting my computer several times Lightroom has decided to work again. Don't know why but hey, it works I guess

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines