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Lightroom Classic Import issue the import window is blank

New Here ,
Aug 13, 2019 Aug 13, 2019

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Alright I need some help, my adobe lightroom Classic is giving me a headache. Recently my light room stopped letting me import photos into it, when i go through the process of importing it brings up the screen but no photos. I can try and drag and drop them into it, but then it wont even do anything from there. It gives me no error messages nothing just a blank import screen. Any idea of what the problem could possibly be... I am on a Mac Book air.

Message was edited by: Sahil Chawla

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LEGEND ,
Aug 13, 2019 Aug 13, 2019

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Try this: click on COPY, then make sure the Destination panel on the right hand side is present, expanded and points to a valid existing folder.

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New Here ,
Sep 22, 2022 Sep 22, 2022

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LATEST

I see you posted this in 2019, but i had to tell you thank you so much for this tip!! 

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Adobe Employee ,
Aug 13, 2019 Aug 13, 2019

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Hi Taylor,

That does not sound like a typical Lightroom experience, could you please let us know the exact version of Lightroom Classic you're working on?

As the import window is blank, could you please try the suggestion by Paige and see if it helps?

You may also try updating to the most recent version of Lightroom Classic which is 8.4 via the Creative Cloud desktop app and let us know how it goes.

Regards,
Sahil

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New Here ,
Aug 18, 2019 Aug 18, 2019

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This is my screen i get doesn't matter if i drag in photos or try and put the import button it just refreshes to a blank screen. I have the 2017 version I believe. I can't seem to find it though.

Screen Shot 2019-08-13 at 1.45.13 PM.png

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Advocate ,
Aug 19, 2019 Aug 19, 2019

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This is my screen i get doesn't matter if i drag in photos or try and put the import button it just refreshes to a blank screen. I have the 2017 version I believe. I can't seem to find it though.

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LEGEND ,
Aug 19, 2019 Aug 19, 2019

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And only the internal boot drive is shown, so where is the SD card, etc

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Community Expert ,
Aug 19, 2019 Aug 19, 2019

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@ taylorb could you expand the user folder in the source panel left side. Maybe thats the location of your picture files! ?

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5, Lr 6.5, PS 24.7,; ACR 15.5,; Camera OM-D E-M1

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New Here ,
Aug 14, 2019 Aug 14, 2019

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I have updated version of Lightroom classic on my new MacBook Pro. When I try to import photos via my SD card, selecting copy and choosing the file folder the pics should copy to ( external hard drive) . Light room creates another sub folder with just the date on it. But It doesn’t show the main folder chosen when looking for photos in Lightroom.

Also, after update was done Lightroom now states the administrator on my Macbook must give some permission.

Did all that was stated to do via adobe web site, but nothing works...

any help would be appreciated.

kim

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LEGEND ,
Aug 14, 2019 Aug 14, 2019

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Light room creates another sub folder with just the date on it. But It doesn’t show the main folder chosen when looking for photos in Lightroom.

I'm not sure what this means. Explain further, and show us a screen capture.

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LEGEND ,
Aug 18, 2019 Aug 18, 2019

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1. Have you taken your SD card out of the camera and placed it into an SD card reader?

Is the SD card reader internal to the computer (as common on laptops)?

or is the SD card reader connected to the computer?

2. Or,  is the SD card still in the camera, and the camera is connected to the computer?

Can you see the camera in Finder (MAC) Explorer (WIN)

3. Or, is the SD card still in the camera, and you want to transfer over WiFi?

Can you see the camera in Finder (MAC) Explorer (WIN)

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