lightroom classic import problems

[Anilla]

For quite a while starting up the import functions for new images was exceptionally slow to respond.

It takes minutes before I am able to select the appropriate source. Diving into the selection tree also is very unresponsive. When finally the images have been selected, adding tags to the images also needs to be done very carfully to avoid hickups. This has come to the point that I am avoiding to use lightroom if I can. 

Once imported lightroom worked fine (pfft)

But now things have become worse. At this moment when I have finally been able to navigate to the right directory to import the images nothing shows up. This has made Lightroom fully unsable. 

I have installe all the last versions of everything so please no generic suggestions needed to do this all over again.

Please help?

Problem can be closed the solution was to import with the Copy instead of add. Select a valid target location to copy to. Then all the images appear. Now the add option can be activated and everything works as normal again.

I want to thank everyone who responded with possible solutions.

Regards, Bob de Bruin

[dj_paige]

Where are the photos located that you are trying to import? Internal disk? External disk? Network drive? Camera card? Card reader or direct connection to the camera?

Are there any warnings or error messages?

What version NUMBER of Lightroom do you have? What version NUMBER operating system do you have? (We need the NUMBER and not words like "latest" or "up-to-date")

[Anilla]

Hi dj_paige,

It doesn't matter where the images are located. To save time I usualy copy them first to the location where I want them to be on a SSD drive as this saves time during the improt process in lightroom . 

The information you requested is:

Lightroom Classic-versie: 9.2 [ 202001311240-2d026470 ]
Licentie: Creative Cloud
Besturingssysteem: Windows 10 - Business Edition
Versie: 10.0.18362

I do hope someone knows what to do.

Regards, Bob de Bruin

[GoldingD]

Please post your system settings as lightroom reports itt. In lightroom click on help, then system info, then copy. Paste into a reply.

[Anilla]

Lightroom Classic-versie: 9.2 [ 202001311240-2d026470 ]
Licentie: Creative Cloud
Taalinstelling: nl
Besturingssysteem: Windows 10 - Business Edition
Versie: 10.0.18362
Toepassingsarchitectuur: x64
Systeemarchitectuur: x64
Aantal logische processors: 8
Processorsnelheid: 4,0 GHz
SQLite-versie: 3.30.1
Ingebouwd geheugen: 65489,9 MB
Beschikbaar fysiek geheugen voor Lightroom: 65489,9 MB
Fysiek geheugen gebruikt door Lightroom: 1288,6 MB (1,9%)
Virtueel geheugen gebruikt door Lightroom: 1499,6 MB
Aantal GDI-objecten: 588
Aantal gebruikersobjecten: 1878
Aantal proceshandelingen: 1974
Cachegeheugengrootte: 113,2MB
Interne Camera Raw-versie: 12.2 [ 384 ]
Maximumaantal door Camera Raw gebruikte threads: 5
Camera Raw SIMD-optimalisatie: SSE2,AVX,AVX2
Virtueel geheugen Camera Raw: 299MB / 32744MB (0%)
Fysiek geheugen Camera Raw: 300MB / 65489MB (0%)
Dpi-instelling systeem: 96 dpi
Bureaubladcompositie ingeschakeld: Ja
Schermen: 1) 3840x1600
Invoertypen: Multi-aanraking: Nee, Geïntegreerde aanraking: Nee, Geïntegreerde pen: Ja, Externe aanraking: Nee, Externe pen: Nee, Toetsenbord: Nee

GPU-info:
DirectX: NVIDIA GeForce GTX 1070 (26.21.14.3200)

Toepassingsmap: C:\Program Files\Adobe\Adobe Lightroom Classic
Bibliotheekpad: C:\Users\VRzichtbaar\Lightroom\VRZ2020\VRZ2020.lrcat
Map Instellingen: C:\Users\VRzichtbaar\AppData\Roaming\Adobe\Lightroom

Geïnstalleerde plug-ins:
1) AdobeStock
2) ColorChecker Camera Calibration
3) Export to Autopano Giga 4.4
4) Facebook
5) Flickr
6) LRT Export 4
7) PENTAX Tether Plugin
8) Tetheringplug-in voor Nikon

Config.lua-vlaggen: None

Adapter 1: Leverancier : 10de
Apparaat : 1b81
Subsysteem : 33021462
Revisie : a1
Videogeheugen : 8088
Adapter 2: Leverancier : 1414
Apparaat : 8c
Subsysteem : 0
Revisie : 0
Videogeheugen : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Luidsprekers (YAMAHA RP-U200 USB Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: GeForce GTX 1070/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 432.00
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters 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[lschnarf]

I have exactly the same problem: when i go to the import dialog it takes a while to open the import window and the window remain empty. Lightroom version and windows version the same as by user "Anilla".import dialog window

[Anilla]

Hi Ischnarf,

I am sorry for you but it is good to know that I am not the only one out there with this problem.

;-), Bob

[dj_paige]

Hello lschnarf

Click on COPY (yes, I know you want to ADD, but click on COPY). Then make sure the Destination Panel on the right is present and expanded and points to a valid folder (one that actually exists). Then click back on ADD.

[lschnarf]

i know how it works the import-window. the problem is that does not respond anymore because its freeze.

I tryed uninstall lightroom, run adobe creative cloud cleaner, reinstall lightroom but the error remain.

then i unselect "use GPU" - but now difference.

then... later.. without that i did anything again... it comes to work again. I think it must be to do something with graphic card.

Reading the post from davidg36166309 confirm this assumption.

I work with NVIDIA GeForce RTX 2060 SUPER (26.21.14.3200) and i try to install new driver now.

[Anilla]

Thanks for this solution. This is obviously a bug but this workarround got my PC going again. Great!

[GoldingD]

GPU-info:
DirectX: NVIDIA GeForce GTX 1070 (26.21.14.3200)

Your GPU driver. That would be v432.00. NVIDIA website currently shows v445.75. May not be the cause, but probably affects performance. Will very likely affect the preferences option if use GPU.

Out of date GPU drivers can be issues, especially after LRC updates. Also old left over code from poor installs can cause issues (rare)

You should have a NVIDIA application called GeForce Experiance. Use it to verify, check for, and update the GPU driver. Select Custom, as to accomplish a clean install (deletes old NVIDIA code that  may be hanging around)

[Anilla]

Hi David,

I have updated the drivers and the settings in LR. 

Everything works smooth (although the import still is a bit sluggish)

Regards, Bob

[GoldingD]

As you aare running with NVIDIA, see;

https://www.winhelp.info/boost-lightroom-performance-on-systems-with-nvidia-graphics-chip.html

This affects performance, this affects the preferences option use GPU 

[Anilla]

Hi David,

I want to followup on this but unfortunately the link returns with error 1005 access denied

[lschnarf]

the link works.... try to go on winhelp.info -> Lightroom -> Boost Lightroom Classic performance on systems with NVIDIA graphics chip

Here is the Text:

Tuning Adobe Lightroom settings in the NVIDIA Control Panel

To boost Lightroom performance in real life, you need to open the NVIDIA Control Panel.

The first and quickest method is to right-click or touch and hold on an empty area of Windows Desktop and choose NVIDIA Control Panel from the menu.

Windows desktop right-click menu, NVIDIA Control Panel

From the left pane, open Manage 3D settings, make sure the Global settings tab is open and scroll down to the Power management mode setting.
The default here is Optimal power, but it just does not work that well for Adobe Lightroom. Choose the Prefer maximum performance option and click Apply.

[GoldingD]

As you are running Windows OS see tip 8 in:

https://au.pcmag.com/windows-10-1/5180/11-tips-to-speed-up-windows-10

Be aware, any Windows update may revert this back to defaults.

[Anilla]

Hi David

Thanks for the tip. I changed to high performance but up to now have not seen any difference.

[GoldingD]

Inquiry, where do you keep your photos?

If on an external hard drive, check in Devices, the USB section, check that the drives do not power down when not in use.

[Anilla]

Hi David,

The card reader is from ProGrade and extremely fast.

The SSD is a Samsung 840 pro and also fast enough.

I don't think the problem lies here.

[lschnarf]

Hello, i followed the tips from davidg36166309 (install new driver, change power-management-mode in Geforce-Options) and today the import-dialog opens very quick and works how it should work! 

Thank u very much for your input!!!