Lightroom classic keep crash when starting up

New Here ,
Jan 12, 2021 Jan 12, 2021

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I am using windows and just updated my lightroom classic. And now everytime I open it, it keeps crashing without telling me what is the problem.

I tried resetting the preference or even reinstalled but both didn't work for me. Please help

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Bug, Crash or freeze, FAQ, Problem or error, Windows

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Adobe Community Professional ,
Jan 12, 2021 Jan 12, 2021

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The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link. 

 

Another step is to try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

 

If this doesn't help we need more informations about your environment. 

  • Which operating system do you use? 
  • Which version of Lightroom do you use? 

Please post the exact version and not only phrases as "recent", "latest" and so on. 

 

Do you get an error message? If yes, please post the exact message or an screenshot.  

 

To insert screenshots, please use the "Insert Photos" icon in the toolbar, so that we don't have to download them. 

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LEGEND ,
Jan 12, 2021 Jan 12, 2021

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Check your Events Viewer for an error that may relate.

 

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