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Lightroom Classic keeps crashing after launch

New Here ,
Apr 08, 2020

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This morning when I started up Lightroom Classic it would open, freeze, and then crash. I tried resetting preferences, restarting my computer, and updating Windows, but nothing seems to work. I've been trying to follow this article (https://shotkit.com/lightroom-keeps-crashing/) but because Lightroom won't stay open long enough to allow me to click anything, I haven't had any luck. Any help is appreciated! Thank you 🙂

 

 

{Thread title edited by moderator}

Hi there, 

 

We are sorry about the experience due to Lightroom Classic crashing. Have you tried uninstalling and re-installing the application to check if that helps?

 

Try launching Lightroom Classic with the Ctrl+Alt keys pressed. You should get a window asking you to select a catalog or create a new catalog. Create a new catalog through that window and check if you are able to launch Lightroom with that.

 

Regards,

Nikunj

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Crash or freeze, Windows

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Lightroom Classic keeps crashing after launch

New Here ,
Apr 08, 2020

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This morning when I started up Lightroom Classic it would open, freeze, and then crash. I tried resetting preferences, restarting my computer, and updating Windows, but nothing seems to work. I've been trying to follow this article (https://shotkit.com/lightroom-keeps-crashing/) but because Lightroom won't stay open long enough to allow me to click anything, I haven't had any luck. Any help is appreciated! Thank you 🙂

 

 

{Thread title edited by moderator}

Hi there, 

 

We are sorry about the experience due to Lightroom Classic crashing. Have you tried uninstalling and re-installing the application to check if that helps?

 

Try launching Lightroom Classic with the Ctrl+Alt keys pressed. You should get a window asking you to select a catalog or create a new catalog. Create a new catalog through that window and check if you are able to launch Lightroom with that.

 

Regards,

Nikunj

Topics

Crash or freeze, Windows

Views

335

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Adobe Employee ,
Apr 08, 2020

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Hi there, 

 

We are sorry about the experience due to Lightroom Classic crashing. Have you tried uninstalling and re-installing the application to check if that helps?

 

Try launching Lightroom Classic with the Ctrl+Alt keys pressed. You should get a window asking you to select a catalog or create a new catalog. Create a new catalog through that window and check if you are able to launch Lightroom with that.

 

Regards,

Nikunj

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New Here ,
Apr 08, 2020

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Hi Nikunj!

 

Thank you so much for your help. The new catalog worked after I reinstalled it. I guess the catalog must have gotten corrupt. Thank you for your help!

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New Here ,
Apr 11, 2020

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I'm wondering if you lose your not backed up content if you uninstall and reinstall this. I have pictures I was working on that were not backed up. Hours of work and then all of a sudden, LR won't open. Were all of of you photos still there after doing this?

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New Here ,
Apr 12, 2020

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Hey there! If you uninstall and the reinstall Lightroom your photos should still be there. They aren’t stored in Lightroom but will be somewhere on your hardrive or external drives. You’ll want to keep track of your Lightroom catalog because that holds your organization of photos and edits. Uninstalling and reinstalling Lightroom won’t effect the catalog but you might need to remember where it is for when you reopen Lightroom.

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New Here ,
Apr 11, 2020

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Hello again! I'm reaching out because the issue has started again today. Is there something that I could be doing that would make the catalog corrupt?

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New Here ,
Jul 03, 2020

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Hello everybody!! Eureka!!!! I got it!!! Since long ago, my Lightroom Classic (all new editions, since 1 year ago) kept crashig after launch. I tried every possibility described in this and a lot of other pages. I almost give up. But, because of my obstinacy, I tried again and again and at last I found the problem. Quite easy to solve. Go to File/ Plug-in manager and disable one by one or all of the plug-ins until you found the culprit!!! Thats all!!! And good luck!!

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Most Valuable Participant ,
Jul 04, 2020

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Do you remember which plugin you disabled that stopped the crashing?  That would be very helpful to others.  (Was it a Logitech plugin by any chance?)

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New Here ,
Jul 07, 2020

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Dear johnrellis: I disabled all of them, and as I never use it, I leaved like that. But you can try disabling one by one; it takes more time, but if that's what you need, do it.

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Most Valuable Participant ,
Jul 07, 2020

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"I disabled all of them, and as I never use it, I leaved like that."

 

Sounds good. If you had done one at a time and discovered which plugin was causing the problems, that would have been useful information to others having the same symptoms.

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New Here ,
Jul 08, 2020

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You are right! But, believe me, I'm afraid to touch something wrong and break once again the program!!!

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