lightroom Classic keeps crashing

Community Beginner ,
Dec 08, 2018 Dec 08, 2018

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I am on Windows 10 and when I start up lightroom it opens but when I try to do anything it crashes.  It crashes at different times after a task or two.  What should I do to keep it from crashing?  As it is it's unusable.

Moderator: Moved from  Adobe Creative Cloud to Lightroom Classic CC — The desktop-focused app

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correct answers 1 Correct Answer

Adobe Community Professional , Dec 09, 2018 Dec 09, 2018

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Adobe Community Professional ,
Dec 09, 2018 Dec 09, 2018

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Community Beginner ,
Dec 09, 2018 Dec 09, 2018

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Thank you,  This seems to have worked.  How come I have to reset preferences in Lightroom and Photoshop so often?

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Adobe Community Professional ,
Dec 10, 2018 Dec 10, 2018

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something on your computer is corrupting the preference file(s).  that could be a cleaner, av etc.

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Community Beginner ,
Dec 10, 2018 Dec 10, 2018

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Thank you.  I’ll try to check it out

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Adobe Community Professional ,
Dec 09, 2018 Dec 09, 2018

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Another point that you can try is to deactivate the GPU support.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

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New Here ,
Dec 16, 2020 Dec 16, 2020

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Hi. I tried that didnt work.

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New Here ,
Jan 07, 2021 Jan 07, 2021

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The problem is license expiry on a 3rd party dll file for face recognition. Adobe need to provide a fix. More information here: https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-v610-crashes-in-the...

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