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Lightroom Classic (not responding)

New Here ,
Aug 18, 2020

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I can't import any photos in LR Classic anymore. During the attempted import, the activity monitor notes " Lightroom Classic (not responding)". Then after sometime I get an error message "Your system has run out of application memory".

 

I'm using a iMac 27 inch 2017

Processor 4,2 GHZ Quad - Core Intel i7

Memory 40 GB 2400 Mhz

2tb internal memory

IOS Catalina 10.5.3

Lightroom Classic v 9.3

 

Any suggestions to resolve this issue are very welcome!

 

(Is it true that Abobe truly has not email or phone support to fix these kinds of problems? Their website suggests they do, but it's impossible to find the contact details...)

 

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Import and export, Mac, Problem or error

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Lightroom Classic (not responding)

New Here ,
Aug 18, 2020

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I can't import any photos in LR Classic anymore. During the attempted import, the activity monitor notes " Lightroom Classic (not responding)". Then after sometime I get an error message "Your system has run out of application memory".

 

I'm using a iMac 27 inch 2017

Processor 4,2 GHZ Quad - Core Intel i7

Memory 40 GB 2400 Mhz

2tb internal memory

IOS Catalina 10.5.3

Lightroom Classic v 9.3

 

Any suggestions to resolve this issue are very welcome!

 

(Is it true that Abobe truly has not email or phone support to fix these kinds of problems? Their website suggests they do, but it's impossible to find the contact details...)

 

TOPICS
Import and export, Mac, Problem or error

Views

47

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 18, 2020 0
Adobe Community Professional ,
Aug 18, 2020

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Adobe has released an update to lightroom 9.4. It contains several bug fixes. Please install the updatre and check again.

 

Another try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

 

 

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Aug 18, 2020 0
New Here ,
Aug 19, 2020

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Thank you for your response! Regrettably none of these steps helped to solve the problem.

Is there anything else that may work?

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Aug 19, 2020 0