Lightroom classic revoked?

New Here ,
Apr 12, 2021 Apr 12, 2021

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I tried to install lightroom on a new computer. I did buy it a few years ago and has been working fine all these years. Now when I try to put in my key I get this message: "The serial number you entered have been revoked. This product cannot be licensed. Please contact costumer support.

I had a lifetime product.

Can anyone help?

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Download and install, Problem or error

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Adobe Community Professional ,
Apr 12, 2021 Apr 12, 2021

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Which operating system and version of Lightroom you're talk about?

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New Here ,
Apr 12, 2021 Apr 12, 2021

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Lightroom 6 classic

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New Here ,
Apr 12, 2021 Apr 12, 2021

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And operating system is windows 10

 

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LEGEND ,
Apr 12, 2021 Apr 12, 2021

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New Here ,
Apr 12, 2021 Apr 12, 2021

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This really does not help when this is trying to make me buy a new license. I already paid for it.

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LEGEND ,
Apr 12, 2021 Apr 12, 2021

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This is not MY policy, I do not work for Adobe. This is Adobe's policy. If you want to discuss it with them, that's fine, but this is not the right forum for that.

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Adobe Community Professional ,
Apr 12, 2021 Apr 12, 2021

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This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

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Adobe Community Professional ,
Apr 12, 2021 Apr 12, 2021

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First of all, Lightroom 6 is not Lightroom Classic. Lightroom Classic is what superseded Lightroom 6. According to that link you were given to read, something has been done with that serial number to cause Adobe to invalidate it. Only you would have any idea what that might be. You will have to contact Adobe to see if there is any way to resolve the issue. We are all just other users and have no means to resolve such an issue.

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