Lightroom Classic stuck syncing even after all images deleted

Community Beginner ,
Jul 03, 2021 Jul 03, 2021

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Okay, so I'm using Lightroom Classic 10.3 on Windows. I've had ~16k images properly synced to the cloud. When I tried to add some new ones, they got stuck syncing forever and would never succeed. I tried what I've seen on various posts:

 

- Delete the Sync.lrdata folder

- Recover the Catalog from backup

- Rebuild the Sync Data (Preferences, hold down alt)

- Delete all images from the cloud via Lightroom CC (they're all gone, I'm at 0 images on the cloud)

- Delete all synced collections from Lightroom Classic

 

Essentially, I've resigned myself to start over with zero images on the cloud to then reupload everything. However, even with ZERO images on the cloud, I am still stuck with 80 images syncing and no sync activity in Lightroom Classic.

 

How can I fix this? I just want to upload my photos again.

 

For kicks I just tried to create a new collection and add a photo. The counter in the cloud menu recognizes this and increments the count from 80 to 81, but it also just sits there forever.

 

kellywh_1-1625345360929.png

 

kellywh_0-1625345331019.png

 

No images on the cloud (from the web):

kellywh_2-1625345500814.png

 

 

TOPICS
Problem or error, Sync, Windows

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correct answers 1 Correct Answer

Community Beginner , Jul 05, 2021 Jul 05, 2021
Solved. Sheesh. I was on a screenshare session with a tech for an hour and then another for three hours. They did not solve my problem. However, while they were scrolling through my screen, I noticed the "All Synched Photographs" in the Catalog pane of Classic. The number there was larger than the number of images I'd sync by... wait for it... 80. They were images that were not synced by me in one my synced collection (it's all of my 2021 photos, so easy to identify ones that aren't). I deleted ...

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Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

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In the Catalog panel do you see a folder that is named All Sync Errors? If yes remove all images in that folder. Sign out of Creative Cloud completely and then back in.

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Community Beginner ,
Jul 05, 2021 Jul 05, 2021

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No, I do not have such a folder.

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Community Beginner ,
Jul 05, 2021 Jul 05, 2021

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Solved. Sheesh. I was on a screenshare session with a tech for an hour and then another for three hours. They did not solve my problem. However, while they were scrolling through my screen, I noticed the "All Synched Photographs" in the Catalog pane of Classic. The number there was larger than the number of images I'd sync by... wait for it... 80. They were images that were not synced by me in one my synced collection (it's all of my 2021 photos, so easy to identify ones that aren't). I deleted those from the All Synced Photographs catalog and poof, the 80 that the sync were stuck on disappeared.

 

Very painful. I spent probably 12 total hours on this, 4 of which was watching a tech largely do what I'd done and shared here. Luminar might be worth trying out, though I really do like the cloud sycning of smart previews...

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