Lightroom Classic: Unable to backup database

[Ernst van Loon]

Hi there,

Increasingly I experience problems with my weekly backup of my Lightroom catalog. Only after the very last step of the backup process I get the error message that LR isn't able to acces my backup drive. But..., that is after several steps in the process are definately visible as being performed on said drive! As an admin a have full acces to the drive, but is still doesn't succeed to make a full backup of the LR database.

Some details (sorry fo:

Lightroom Classic-versie: 9.2.1 [ 202004070813-7699d98a ]
Licentie: Creative Cloud
Taalinstelling: nl
Besturingssysteem: Windows 10 - Business Edition
Versie: 10.0.18362
Toepassingsarchitectuur: x64
Systeemarchitectuur: x64
Aantal logische processors: 8
Processorsnelheid: 3,3 GHz
SQLite-versie: 3.30.1
Ingebouwd geheugen: 16324,4 MB
Beschikbaar fysiek geheugen voor Lightroom: 16324,4 MB
Fysiek geheugen gebruikt door Lightroom: 1959,8 MB (12,0%)
Virtueel geheugen gebruikt door Lightroom: 2133,2 MB
Aantal GDI-objecten: 838
Aantal gebruikersobjecten: 2764
Aantal proceshandelingen: 2106
Cachegeheugengrootte: 84,0MB
Interne Camera Raw-versie: 12.2.1 [ 415 ]
Maximumaantal door Camera Raw gebruikte threads: 5
Camera Raw SIMD-optimalisatie: SSE2,AVX,AVX2
Virtueel geheugen Camera Raw: 411MB / 8162MB (5%)
Fysiek geheugen Camera Raw: 412MB / 16324MB (2%)
Dpi-instelling systeem: 96 dpi
Bureaubladcompositie ingeschakeld: Ja
Schermen: 1) 1920x1200
Invoertypen: Multi-aanraking: Nee, Geïntegreerde aanraking: Nee, Geïntegreerde pen: Ja, Externe aanraking: Nee, Externe pen: Ja, Toetsenbord: Nee

GPU-info:
DirectX: NVIDIA GeForce GTX 650 (26.21.14.3200)

Toepassingsmap: D:\Program Files\Adobe Lightroom Classic
Bibliotheekpad: D:\Lightroom Database\Foto-archief-2-2-2-2-2.lrcat
Map Instellingen: C:\Users\Ernst van Loon\AppData\Roaming\Adobe\Lightroom

Geïnstalleerde plug-ins:
1) AdobeStock
2) ColorChecker Camera Calibration
3) Facebook
4) Flickr
5) HDR Efex Pro 2
6) LR/Instagram
7) Oypo

Config.lua-vlaggen: None

Adapter 1: Leverancier : 10de
Apparaat : fc6
Subsysteem : 8a961462
Revisie : a1
Videogeheugen : 984
Adapter 2: Leverancier : 1414
Apparaat : 8c
Subsysteem : 0
Revisie : 0
Videogeheugen : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Luidsprekers (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: GeForce GTX 650/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 432.00
GPUDeviceEnabled: false
OGLEnabled: true
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[GoldingD]

1.. How much hard drive space by % is free on the  hard drive your catalog is on?

[GoldingD]

2. What drive are you backing up to?

2b. How large in hard drive space is the catalog

2c. How much space (actual available not %)is available on the hard drive you are backing up to?

[Ernst van Loon]

Hi, thanks for our prompt reply!

I do a backup on an external USB hard drive with 0.97 TB free space. LR db is over 4 GB, see attached screen shots.

[GoldingD]

No idea if anything LrC is doing will run into problems due to your C drive being so criticle (low) 

• Your Cat is not on it
• Your photos not on it
• Your backup, where was that again?
• Your Camera RAW CACHE should not be an issue in this, but do not keep it on C (keep Camera RAW CACHE away from Windows OS Paging file)
• Now your Windows Paging file, assume it is on C. Is the status of C drive fouling that up?Not sure if LrC goes near it But looking at that C drive lack of space (just for the OS???) if the Paging file, and for that matter the Temp files are on C, move them to another drive with space. They do not have to be on the boot drive.
• And Temp Files?

P.S. do not keep your backup on same drive as catalog. On breaks, the other breaks

You may want to invesitigate what you can do to free up space on your boot drive (C)

[DdeGannes]

Maybe you can try the following when you choose to backup the Catalog, which happens when you are exiting the application, you should get a popup dialog-box which has a couple of options. Try "Choose" and select an alternate location and see if that works.  See the screen capture. The popup should also indicate where the previous backup was saved.

[Ernst van Loon]

Hi, thanks for your reply. I've tried this several times, unfortunately without succes.
This is something that happens once every year, just don't know why...

[Ernst van Loon]

After following davidg36166309's advice I tried your suggestion for a different drive, but unfortunately this didn't work either. See attached screen captures.

[GoldingD]

From an old  posting, on an older version

try

Close lightroomClassic

Bring up the Adobe Creative Cloud Desktop App

Sign out, sign in

Launch Lightroom Classic, try the backup.

have no idea why, from:

https://community.adobe.com/t5/lightroom-classic/lightroom-backup-fail/td-p/9784257?page=1

[Ernst van Loon]

Hi, thanks for your suggestion!
I just tried this, and unfortunately it didn't work 😞
The back-up process did all the steps, it took 17 minutes in total and at the very last part it failed with the same error  message... 😞
Some screenshots are attached:

Sorry for the Dutch language 😉

[Ernst van Loon · Accepted solution]

Update of my post since the latest Adobe update of today: I have managed to do a full update of my Lightroom database, so thanks for your help, but at least for now my problem is solved... 😉

[Ernst van Loon]

At least after an update of Adobe CC and respective apps, I was able to do an update. But of course, this should not be the solution!  You should be be able to make an update on any disk whenever and wherever you are...