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Lightroom classic v 9.2.1 will not IMPORT photos and video, properly.

Explorer ,
Jul 11, 2020

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This week, every IMPORT is problematic in LR.  While I have not changed ANY file locations, or methods, LR does three things:

 

1.  Refuses to "see" the file which is the same name/location that I use for IMPORT to LR.

2.  Creates exogenous sub-folders within another folder, including assigning post-dated folder names while complete ignoring the folder name that was assigned.

3.  Requires that I relink the files after IMPORT and have to go back into LRcat (through Finder) to locate all the duplicated, and re-named folders.

 

Does anyone know what are the most likely reasons that LR would do this? 

 

Thank-you for any help!

 

Am currently macOS Catalina V 10.15.5 with more than 1.5 TB of storage & memory on the main computer and again, on an external drive.

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Correct answer by JohanElzenga | Adobe Community Professional

Update to Lightroom Classic 9.3. There was a bug where importing from the hard disk did not expand the source folder hierarchy.

 

Also make sure that you have given Lightroom the necessary permissions to access the desktop folder. From what you say I conclude that maybe you upgraded to MacOS Catalina recently (and forgot to tell us that small detail) and did not do that correctly.

 

catalinasecurity.png

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Import and export, Mac, Problem or error

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Lightroom classic v 9.2.1 will not IMPORT photos and video, properly.

Explorer ,
Jul 11, 2020

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This week, every IMPORT is problematic in LR.  While I have not changed ANY file locations, or methods, LR does three things:

 

1.  Refuses to "see" the file which is the same name/location that I use for IMPORT to LR.

2.  Creates exogenous sub-folders within another folder, including assigning post-dated folder names while complete ignoring the folder name that was assigned.

3.  Requires that I relink the files after IMPORT and have to go back into LRcat (through Finder) to locate all the duplicated, and re-named folders.

 

Does anyone know what are the most likely reasons that LR would do this? 

 

Thank-you for any help!

 

Am currently macOS Catalina V 10.15.5 with more than 1.5 TB of storage & memory on the main computer and again, on an external drive.

Adobe Community Professional
Correct answer by JohanElzenga | Adobe Community Professional

Update to Lightroom Classic 9.3. There was a bug where importing from the hard disk did not expand the source folder hierarchy.

 

Also make sure that you have given Lightroom the necessary permissions to access the desktop folder. From what you say I conclude that maybe you upgraded to MacOS Catalina recently (and forgot to tell us that small detail) and did not do that correctly.

 

catalinasecurity.png

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Import and export, Mac, Problem or error

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84

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Jul 11, 2020 0
Adobe Community Professional ,
Jul 12, 2020

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Can you please post a screencapture of the importwindow before hitting the import button?

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Jul 12, 2020 0
Explorer ,
Jul 12, 2020

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Thank-you for taking a look at this.  I have two screencaps for you.  One shows BEFORE hitting IMPORT.  

 

Screenshot 2020-07-12 at 4.39.29 PM.png

 Note:I have cleaned up all of the files that were duplicated and messed up. Did not want to screencap/show my files-list here.  They are all Year > Month > YYYY-MO-DD

 

The second screen cap is before IMPORTING.   The only way to IMPORT, now is if I drag and drop the image-files.  

Screenshot 2020-07-12 at 4.28.06 PM.png

LR always allowed me to direct it to a dedicated folder - for Import to LR - off the Desktop, before this new behaviour started.

Now it has "de-selected"  Desktop and does not allow any other files to be selected.  

 

What is the most common reason that LR would decide to not "see" or allow a folder to be selected for IMPORT?

Why would it create so many wierdly named (& hidden) sub-folders?

 

Thank-you for help!

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Jul 12, 2020 0
Adobe Community Professional ,
Jul 12, 2020

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At a quick glance, it would seem that the import dialog is showing nothing because you have not yet selected a source folder to import from.

 

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Jul 12, 2020 0
Explorer ,
Jul 12, 2020

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Yes, ... at a glance, that is correct.  But the source folder is on the Desktop and LR won't allow selecting a folder from Desktop.  And have tried going to User > Desktop > [folder name], also.  Again, this is not selectable, either.

Looks like another LR update is available, along with a new CC Desktop App, which also stopped working earlier, today, (maybe fixed, now) and a few other updates for other Adobe subscriptions/products..  Maybe after all the updates are done and one or two more re-starts, it might correct itself?   

If it does, thank-you for trying to help!  

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Jul 12, 2020 0
Adobe Community Professional ,
Jul 13, 2020

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Update to Lightroom Classic 9.3. There was a bug where importing from the hard disk did not expand the source folder hierarchy.

 

Also make sure that you have given Lightroom the necessary permissions to access the desktop folder. From what you say I conclude that maybe you upgraded to MacOS Catalina recently (and forgot to tell us that small detail) and did not do that correctly.

 

catalinasecurity.png

-- Johan W. Elzenga, http://www.johanfoto.com

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Jul 13, 2020 1
New Here ,
Jul 13, 2020

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Thanks for this.  On checking my privacy settings following last Apple update in Catalina, I found that the Network Volumes in the Privacy settings was deselected for Lightroom.  Selecting this box immediately solved the problems as described above.

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Jul 13, 2020 0
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Explorer ,
Jul 13, 2020

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Thank-you so much!  Oddly, have been running Catalina for several months, now, without any Adobe problems.  Including Lightroom.   Will do all the updates, and review the privacy setting/selections.  

 

BTW... where does this important info exist so the next time there are some updates - with bug fixes - that I could read up and fix, as necessary, in the future.

 

Thank-you, again. Really appreciate your expert info.  

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Jul 13, 2020 0