Shortly after startup Lr stop responding — this now happens every time Lr is run. A spinning blue doughnut appears, a black rectangle is displayed top and centre, then the remainder of the window turns a translucent grey. This last for a minute or more, during which time the screen is unresponsive. Eventually the display clears (usually a few seconds after I've fire up Task Manager) and normal operation is resumed.
This behaviour only started happening recently and hasn't been fixed by an uninstallation and re-installation of the software. I read another thread for this problem and tried a couple of suggestions, like switching off GPU support and checking for disk space availability (92GB free out of 237GB on SSD) but to no avail.
I attach a screen grab of the error, screen grab of the Performance tab in Preferences and a text file of System Info.
Any suggestions gratefully accepted, please...
Displays: 1) 2560x1440 Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No Graphics Processor Info: DirectX: NVIDIA GeForce GTX 750 Ti (220.127.116.1100
So, a couple of observations
NVIDIA 750ti driver version 432.00
out of date, current available v 441.87
You should have a NVIDIA app called GeForce Experiance, check it for updates, then use it to check for and update your GPU driver. Never ever rely on MS updates for non MS devices.
Edit/When updating that GPU driver, consider a clean install, In the GeForce Experience install of a new driver, I think, that involves crossing custom. Sometime previous drivers when updated can leave garbage behind that fouls things up.
2. Not running 4K,
so Use GPU in LRC probably not of much use, thry with and without on a photo with lots of edits, especially lots of adjustment brushes, if no performance difference scrap that, as sometimes use a GPU fouls things up on non 4K. Probably not fouling up launching your catalog, Use GPU applies to Develop module, not Library module typically brought up at LRC launch.
Installed Plugins: 1) AdobeStock 2) Export to Photomatix Pro 3) Facebook 4) Flickr 5) HDR Efex Pro 2 6) LensTagger Exif Tool 7) LogiOptions 8) LRT Export 5 9) Luminar 2018 10) Nikon Tether Plugin 11) Zerene Stacker Plugin
Additional observation, this should not have impact on your current issue. In plug-in info, Logitech Options. That plug-in is only needed if you assign LRC shortcuts to mouse buttons and/or use the dial on a craft keyboard. zIf you are just using the mouse and/or keyboard in the traditional way, no use for that plug-in
Now that plug-in has been known to create issues. One showing up when you delete multiple photos. You might consider disabling that plug-in
Also, a year or more ago cyber security concerns showed up with both the LogiOptions software and the wireless dongles firmware, make sure both are up to date (you do need the LogiOptions software for mouse/keyboard, just not the plug-in)
links on security issue
links on lightroom/logioptions problems
Followup. After you update your GPU driver, consider changing Custom in the use GPU to automatic, and see if LRC changes the results. New GPU drivers can result in a change. If you want to revert to custom to force High, Ok try it. if you want
Thanks very much for all of your help David — I think it's fixed now!
1. Updated NVIDIA driver to 441.87 — didn't seem to make any difference.
2. Disabled GPU — no luck again.
3. Tried launching LRC in Develop mode — BINGO! not freezing.
4. Reverted to launching in Library mode — problem returned.
5. Disabled LogiOptions plugin — Problem solved! Able to launch both in Develop and in Library mode.
6. Remembered that I bought a new Logitech mouse last week — AAAARGH! That's when Lr started misbehaving...
Thanks again for your assistance, much appreciated.
That LogiOptions fouls up the oddest things. I will have to add that to my normal list if things to try before a reinstall, in fact before a preference file reset.
Sorry for ressurecting this thread, but it would be really nice if this issue could be fixed without disabling Logitech Options.
I know it's been a well known bug for years, and neither Logitech nor Adobe want's to address the issue.
I like the options however as I have the Craft Keyboard with the Dial I use for editing in LR (Much faster and more precise than moving the mouse). I also have undo actions and copy actions assigned to mouse buttons to speed up editing.
Any idea how we can get Adobe and Logitech to take this "stalling" on load issue serious? There are hundreds of posts online about the issue across several years, so it's definitely not a fluke.