Lightroom Classic version 9.4 - cannot import videos

New Here ,
Sep 27, 2020

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I updated from Lightroom Classic 9.3 to 9.4 and could not import my videos (mp4 and Apple format taken from my iphone).  It keeps saying "Preview not available" in the import page for all videos.  When I changed the version back to 9.3, there is no problem with importing the same videos.  What is the problem and how do I resolve it?  Thanks.

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Import and export, Mac, Problem or error

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Lightroom Classic version 9.4 - cannot import videos

New Here ,
Sep 27, 2020

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I updated from Lightroom Classic 9.3 to 9.4 and could not import my videos (mp4 and Apple format taken from my iphone).  It keeps saying "Preview not available" in the import page for all videos.  When I changed the version back to 9.3, there is no problem with importing the same videos.  What is the problem and how do I resolve it?  Thanks.

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Import and export, Mac, Problem or error

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38

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Sep 27, 2020 0
New Here ,
Sep 27, 2020

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Sorry, I only managed to import the videos when I changed back to version 9.2.1.  Both 9.3 and 9.4 versions could not work for me.

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Sep 27, 2020 0
GoldingD LATEST
LEGEND ,
Sep 27, 2020

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You should post this problem over at the official feedback site where Adobe Techs operate:

https://feedback.photoshop.com/topics/lightroom-classic/5f5f2093785c1f1e6cc40872?cType=PROBLEM&page=...

 

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