Lightroom crashes on import

New Here ,
Jun 25, 2018 Jun 25, 2018

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Hi all, I haven't used lightroom in a while but took some photo's of my partners graduation recently and whenever I try to import the photos lightroom constantly crashes.

It is an old version (5.7.1) and I aw using it on Windows 10.

Has anyone experienced this issue and successfully fixed it?

Thanks

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LEGEND ,
Jun 25, 2018 Jun 25, 2018

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Do you get any error message? If so, please quote the exact complete unedited word-for-word error message.

Are the photos JPG or RAW? If RAW, what camera took them? How are you doing the import, from card reader, or USB cable to the camera?

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New Here ,
Jun 25, 2018 Jun 25, 2018

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Hi, no error message just saying that windows is trying to recover the program, no specific error message with LR.

The photos are RAW and taken on a canon 600D and it is being pulled from an SD reader built into the laptop, but it’s not even going that far it crashes as soon as I click the import option.

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Engaged ,
Jun 25, 2018 Jun 25, 2018

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If you have an Android phone connected when you import LR crashes on import

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New Here ,
Jun 25, 2018 Jun 25, 2018

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No android connected to my laptop

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New Here ,
Jan 21, 2020 Jan 21, 2020

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I had a Samsung cellphone on my USB-port for charging ... I  disconnect the phone and LR is working.... OMG!!!!!!!! Thanks

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New Here ,
Mar 26, 2021 Mar 26, 2021

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Thank you!!! This was driving me nuts!

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Engaged ,
Jun 25, 2018 Jun 25, 2018

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Try importing a file to your computer first, and then into LR - if that works, it helps isolate the problem, and at least gives you a temporary workaround. If you can't import a file to your computer, it eliminates LR as the culprit.

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New Here ,
Oct 29, 2018 Oct 29, 2018

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I went through some threads about this now as I struggled with the same issue.

Easy solution: The card reader that I used (just a Plexgear mulit-card reader) bugged Lightroom somehow, when I unplugged it the whole thing worked again.

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LEGEND ,
Jan 21, 2020 Jan 21, 2020

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In your plug-ins, do you have LogiOptions?

 

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LEGEND ,
Jan 21, 2020 Jan 21, 2020

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As a workaround, outside of Lightroom copy the photos to the folder you want them in. Then in Lightroom, attempt the import as an ADD 

 

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