Lightroom doesn't start anymore

Community Beginner ,
Apr 22, 2021 Apr 22, 2021

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the same for photoshop and for the Creative Cloud app, too.

I see they updated two days ago 

Before the update everything was ok.

any suggestion?

TOPICS
Bug, Crash or freeze, Windows

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Adobe Community Professional ,
Apr 23, 2021 Apr 23, 2021

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Can you provide more details? Are you opening the app from the Creative Cloud dashboard or from a task bar? What happens when you click on the app?

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Adobe Community Professional ,
Apr 23, 2021 Apr 23, 2021

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The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link. 

Troubleshoot GPU issues | Lightroom Classic (adobe.com) 

 

Another step is to try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

 

If this doesn't help we need more informations about your environment. 

Which operating system do you use? 

Which version of Lightroom do you use? 

Please post the exact version and not only phrases as "recent", "latest" and so on. 

 

Do you get an error message? If yes, please post the exact message or an screenshot.  

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Community Beginner ,
Apr 23, 2021 Apr 23, 2021

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Some reboots, some reinstalls and finally now it seems working again. thank you all

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Community Beginner ,
Apr 26, 2021 Apr 26, 2021

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What did you do in the end? I've tried reinstalling, changing the prefs, changing the gpu info. Nothing is stopping it from crashing 😞

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Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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I'm sorry for you. I needed to install three times creative cloud app. and reboot. I suppose I was lucky

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