lightroom freezes when using sync in development module

Community Beginner ,
Feb 16, 2020 Feb 16, 2020

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hi, since the upgrade a couple of days ago, when i edit a photo, select other photos and sync, Lightroom freezes and i have ctl alt delete, and then delete the lock file. its driving me nuts! my pc is only about 5 months old, i havent even used half the storage, so its not that, im talking to support and they want to access my pc, which im not donig,

gees, it happens to others ive googled it, but the comments are all months old. 

can anyone help me please?

 

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Crash or freeze, Problem or error, Sync

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correct answers 1 Correct Answer

Community Beginner , Feb 16, 2020 Feb 16, 2020
hi, firstly, when i push the blue button it turns grey, dissappears and i cant reply!!what will resetting do? will i lose my presets?when you say in the morning what time is it there? its 2pm here in oz!! cheers, jo cheers, jo well i still cant get the reply button to work but i have found the answer, which is not only so simple, but so ridiculous!!!for some weird reason the sync box where you check which adjustments you want to pass to the next photo is coming up on my 2nd monitor, which i dont...

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LEGEND ,
Feb 16, 2020 Feb 16, 2020

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First off, are you refering to syncing photo settings in develop module?

 

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LEGEND ,
Feb 16, 2020 Feb 16, 2020

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Second up, please share/post your System Information as Lightroom Classic (LRC) reports it. In LRC click on Help, then System Info, then Copy. Paste into a reply. Interested in info from first line down to and including plug-in info. Info after plug-in of no value (at least not to non techs)

 

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Community Beginner ,
Feb 16, 2020 Feb 16, 2020

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Firstly, Thankyou so much for your replies, much appreciated.

yes i am refering to sync photos in the development mode.

the nikon one is the last plug in, and i have no idea wht that is there, since i shoot a canon!!!

best wishes and thanks, jo

cheers

 

LRC info.jpg

 

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LEGEND ,
Feb 16, 2020 Feb 16, 2020

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the nikon one is the last plug in, and i have no idea wht that is there, since i shoot a canon!!!
best wishes and thanks, jo

 

 

The Nikon Teather comes by default on all copy's of LR.

 

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LEGEND ,
Feb 16, 2020 Feb 16, 2020

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NVIDIA GeForce GTX 970 (26.21.14.3603)

 

That would be v436.03 current driver would be v442.19.

 

You will want to use the NVIDIA GeForce Experiance utility to update the GPU driver, when you do, select Custom as to install a clean copy (removes all old stuff)

 

 

 

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LEGEND ,
Feb 16, 2020 Feb 16, 2020

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Dual Displayys at 1920x1080, so not 4K and beyond. If you have use GPU enabled in /preferences/performance/ that might be of no value, and might hurt. If on, try with it off.

 

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LEGEND ,
Feb 16, 2020 Feb 16, 2020

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Just to verify, LRC v9.2?

 

 

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Community Beginner ,
Feb 16, 2020 Feb 16, 2020

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hi, yes that is the correct version,

 

so i updated the driver as you said, did the clean update,

i aslo turned off the GPU, i upped the cache to 20gb, and also emptied the cache.

i optimised the file, and did all the suggestions to improve performance, 

if i put it to auto sync, it doesnt freeze but it also doesnt sync! 

as soon as i push sync, it freezes! 

 

should i do a fresh install? i dont really want to because although i dont have many i do have some presets!

 

best wishes and thanks, again, jo cheers

 

 

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Adobe Community Professional ,
Feb 16, 2020 Feb 16, 2020

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Quote "when i edit a photo, select other photos and sync, Lightroom freezes"

Explain what you mean by that?, Sync to the Adobe Cloud storage?

or. Sync Settings?

 

When you are using Lightroom Classic to sync to the Cloud storage you first have to place the image files in a Collection and mark the collection for storage. See the screen capture the collections with the horizontal pointers in the extreme left of the named collection, those collections are selected for syncing.

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.2.3, LrC 10.2, Lr 4.1, Ps 22.3, Pr 14.8.0; Camera OM-D E-M1.

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Community Beginner ,
Feb 16, 2020 Feb 16, 2020

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Thankyou for your reply,

Please see pic, i have edited the highlighted photo, then i have also selected the next 2 photos using CTRL, usually when i push Sync, also circled,

at the top LH corner i see a progress bar that says something about copying and pasting settings to the next photos,

in the past i have selected 20 or 30 photos no problem at all. im not doing anything differently. 

when i push it now the lightroom catalog 2 bar at the top goes light grey and everything freezes, I have to Ctrl Alt Delete to get out of it.

since i tend to overuse burst mode, i really need this to work!!!

cheers and thanks

 

GREAT, NOW I CANT GET THE REPLY BUTTON TO WORK HERE!!!! YES THEY ARE ALL RAW FILES, STRAIGHT FROM IMPORT FROM MY MREMORY CARD. CHEERS

sync freezing lrc.png

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Adobe Community Professional ,
Feb 16, 2020 Feb 16, 2020

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Just a thought out of the box.

Are all the image files the same type e.g. Raw no jpeg  or tiff?

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.2.3, LrC 10.2, Lr 4.1, Ps 22.3, Pr 14.8.0; Camera OM-D E-M1.

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Community Beginner ,
Feb 16, 2020 Feb 16, 2020

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ok, now i can reply!!

yes they are all CR2 files straight from my camera memory card. 

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LEGEND ,
Feb 16, 2020 Feb 16, 2020

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Yonder if we should advise the OP to reset preferences file?

 

Or, perhaps contact Adobe in the morning.

 

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Community Beginner ,
Feb 16, 2020 Feb 16, 2020

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hi, 

firstly, when i push the blue button it turns grey, dissappears and i cant reply!!

what will resetting do? will i lose my presets?

when you say in the morning what time is it there? its 2pm here in oz!! cheers, jo 

cheers, jo

 

well i still cant get the reply button to work but i have found the answer, which is not only so simple, but so ridiculous!!!

for some weird reason the sync box where you check which adjustments you want to pass to the next photo is coming up on my 2nd monitor, which i dont always have turned on! i found the answer in another forum!

thankyou to all for trying to help me, i guess at least ive cleaned LR up a little!!

cheers jo

 

 

 

 

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New Here ,
Oct 20, 2020 Oct 20, 2020

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thank you for posting your ultimate fix!  Same problem for me -- not sure I would have ever figured it out!  

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New Here ,
Nov 30, 2020 Nov 30, 2020

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I've just had the exact same problem - thank you for helping me resolve it quickly 🙂

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