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Lightroom - Importing Photos triggers Windows BSOD - Help!

May 12, 2019

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Hi there,

Over the past week, Lightroom Classic has crashed Windows 10 (6.2 - Build 18362) over 20 times.  After hours trying to resolve this in the MS Windows forums, I'm thinking this may not be a MS issue but perhaps an Adobe issue.  Regardless, I'm unable to effectively use LightRoom.  (I suspect PhotoShop is fine - but I haven't even bothered finding out).

If it's relevant here, the BSOD (blue screen of death) stop codes that Lightroom is triggering are:

SYSTEM_SERVICE _EXCEPTION

DRIVER_IRQL_NOT_LESS_OR_EQUAL

PAGE_FAULT_IN_NON_PAGED_AREA

ATTEMPTED_EXECUTE_OF_NO_EXECUTE_MEMORY

WHEA_UNCORRECTABLE_ERROR

I have already reinstalled Windows 10 Pro three times.  (Yes - absolutely clean reinstalls with the whole partition wipe out / rebuild schtick).

Anyone else coming across this nasty problem? - If so, could you give me some pointers?

If it's relevant, here's some summary specs on my computer (Yes - I know my graphics card is just OK - I'm getting a new one - but I suspect it won't make a difference).

Operating System

Windows 10 Pro 64-bit

CPU

Intel Core i7 @ 3.70GHz 45 °C

Coffee Lake 14nm Technology

RAM

32.0GB Dual-Channel Unknown @ 1373MHz (15-17-17-35)

Motherboard

ASUSTeK COMPUTER INC. PRIME Z370-A II (LGA1151) 29 °C

Graphics

C32F391 (1920x1080@59Hz)

4096MB ATI AMD Radeon R9 200 Series (MSI) 32 °C

Thanks in advance

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Lightroom - Importing Photos triggers Windows BSOD - Help!

May 12, 2019

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Hi there,

Over the past week, Lightroom Classic has crashed Windows 10 (6.2 - Build 18362) over 20 times.  After hours trying to resolve this in the MS Windows forums, I'm thinking this may not be a MS issue but perhaps an Adobe issue.  Regardless, I'm unable to effectively use LightRoom.  (I suspect PhotoShop is fine - but I haven't even bothered finding out).

If it's relevant here, the BSOD (blue screen of death) stop codes that Lightroom is triggering are:

SYSTEM_SERVICE _EXCEPTION

DRIVER_IRQL_NOT_LESS_OR_EQUAL

PAGE_FAULT_IN_NON_PAGED_AREA

ATTEMPTED_EXECUTE_OF_NO_EXECUTE_MEMORY

WHEA_UNCORRECTABLE_ERROR

I have already reinstalled Windows 10 Pro three times.  (Yes - absolutely clean reinstalls with the whole partition wipe out / rebuild schtick).

Anyone else coming across this nasty problem? - If so, could you give me some pointers?

If it's relevant, here's some summary specs on my computer (Yes - I know my graphics card is just OK - I'm getting a new one - but I suspect it won't make a difference).

Operating System

Windows 10 Pro 64-bit

CPU

Intel Core i7 @ 3.70GHz 45 °C

Coffee Lake 14nm Technology

RAM

32.0GB Dual-Channel Unknown @ 1373MHz (15-17-17-35)

Motherboard

ASUSTeK COMPUTER INC. PRIME Z370-A II (LGA1151) 29 °C

Graphics

C32F391 (1920x1080@59Hz)

4096MB ATI AMD Radeon R9 200 Series (MSI) 32 °C

Thanks in advance

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Adobe Community Professional ,
May 12, 2019

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I suspect a memory problem. Run a memory diagnostic program, Memtest86, or you could remove 16GBs of memory, that is IF you have 4 sticks of memory installed, and test. If you have 4 sticks you could mix and match the sticks until you find a pair that work properly together.

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May 12, 2019

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Thanks for the replies - JSM, I WILL start off by tinkering with the MEM sticks.  Yes - I have four - for a total of 32.  My suspicion is that it could be the graphics card itself, which is why I've ordered a replacement that will arrive on the 14th.  The graphics drivers are up to date.  Thanks, Axel, I've gone ahead and turned off the graphics processor in LR. dj_paige, Speccy isn't reporting any cooling malfunctions - nor are the fan apps themselves, so I've ruled that one out.   I'll let you all know what I learn from all this.

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May 12, 2019

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If it happens during importing, it could be a problem where your cooling system has failed and the CPU overheats.


Graphics card should not make any difference during importing.

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Adobe Community Professional ,
May 12, 2019

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Please try switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

Adobe Lightroom GPU Troubleshooting and FAQ

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Adobe Community Professional ,
May 12, 2019

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The BSOD also shows an associated executable such as a .SYS or .DLL that could give some hint about the issue.

JSM’s suggestion about testing memory is a good one. Updating graphics drivers could be another but the multiplicity of errors suggests some sort of hardware issue where memory is hardware. Hopefully that’s it.

These sorts of errors come from drivers, not Lightroom, itself, so LR is merely exercising code and hardware that other programs haven’t.

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May 12, 2019

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Go and Google on

DRIVER_IRQL_NOT_LESS_OR_EQUAL

One thing I get immediately from doing so, is this could relate to Memory, or Hard drives, or attached devices.

On the device front, this could relate to device drivers, the device , or cables.

One thing to try relates to external devices, what do you have connected? Smart Phone, Tablet, mouse, keyboard, monitor, card reader, camera, sound, loupdeck or similar, etc. What happens if you unplug one ir more? Pretty sure Smartphones have come up before.

mid 2015 MBPr 15” 16GB MACOS 10.15.3; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3>Just another Adobe customer; My Sys; APP: LRC 9.2.1, PS 21.1.3; CMP: WIN WS 16GB OS 10.0.18363,
mid 2015 MBPr 15” 16GB MACOS 10.15.3; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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