Lightroom issues

New Here ,
Nov 17, 2020 Nov 17, 2020

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I've updated and everytime I try to go into the develop mode the screen is blank. See photo. Anyone know of a fix?LR issue.jpg

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Bug, Crash or freeze, Performance, Problem or error, Windows

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LEGEND ,
Nov 17, 2020 Nov 17, 2020

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

Please_Post_Your_Sys_Info_as_LrC_reports_it.png

 

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New Here ,
Nov 17, 2020 Nov 17, 2020

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Ok...here is a shot of the system info.LR info.jpg

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Adobe Community Professional ,
Nov 17, 2020 Nov 17, 2020

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The screenshot you attached does not show the lower portion of the Lightroom window. The lower area shows the filmstrip "small thumbnails of the images. You must have one selected for it to display. That's all I can think with the limited info. PS, if you hover over a thumbnail it will display in the Navigator.

Screenshot 2020-11-17 at 2.08.30 PM.png

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.5, LrC 10.3, Lr 4.3, Ps 22.4.3, Pr 14.8.0; Camera OM-D E-M1.

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New Here ,
Nov 17, 2020 Nov 17, 2020

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Thank you, however that isn't the issue as the filmstrip was there and I had even clicked a photo and it was open in the library then I went to develop and all I get is a grey screen. 

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LEGEND ,
Nov 17, 2020 Nov 17, 2020

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We need to see more if your screen. Need to see the film strip, need to see that an image in the film strip is selected, that image in navigation panel is the one selected in the film strip, need to see histogram. History panel should be visible.

 

 

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New Here ,
Nov 17, 2020 Nov 17, 2020

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LR issue4.jpg

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LEGEND ,
Nov 17, 2020 Nov 17, 2020

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Consider resetting the preferences file.

 

It can get corrupted. This is Adobe speak for deleting the existing preference file then restarting LrC (LrC will create a new preference file) Note that some settings in preferences may revert to defaults

 

see:

 

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

 

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Adobe Community Professional ,
Nov 17, 2020 Nov 17, 2020

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The screenshot you attached does not show the lower portion of the Lightroom window. The lower area shows the filmstrip "small thumbnails of the images. You must have one selected for it to display. That's all I can think with the limited info.

Screenshot 2020-11-17 at 2.08.30 PM.png

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.5, LrC 10.3, Lr 4.3, Ps 22.4.3, Pr 14.8.0; Camera OM-D E-M1.

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LEGEND ,
Nov 17, 2020 Nov 17, 2020

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In LrC, in /preferences/performance/ is use graphics processor on? If so, try with that off.

 

Not much advantage if less than 4K anyhow

 

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