Lightroom keep crashing

New Here ,
Jan 15, 2021 Jan 15, 2021

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I have for 3 years used Lightroom 6 on my PC without problems. Now it has started crashing after 15 sec.

I have tried to reset the preferences, but it didn´t help. I have also tried to reset the GPU, but I can´t find the recommended path C:\Users\[user name]\AppData\Roaming\Adobe\Lightroom\Preferences\Lightroom 6 Preferences.agprefs where [user name] is your login name. I don´t have Appdata in my C:/ Users

 

I can find a Preferences fil in C:\Program Files\Adobe\Adobe Lightroom\Resources\Installer\Preferences,but it is empty.

 

The last thing I have tried is to install a test version of Lightroom Classic (Photography-plan), but it is also crashing. When I open the new installed version of Lightroom Classic it still opens Lightroom 6. Is that right?

 

Any ideas what to do?

 

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator} 

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Adobe Community Professional , Jan 15, 2021 Jan 15, 2021
I have some comments-  Now it has started crashing after 15 sec. Many with Lr6 are now experiencing crashes when using 'Facial Recognition' (is yours turned on?) https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-v610-crashes-in-the-facial-recognition-modul/5fd510567288d52d004c42d6   I have tried to reset the preferences, .... I don´t have Appdata in my C:/ Users It is probably 'Hidden'. In the Windows File-Browser- View Menu - set the option to show Hidden items: ...

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Adobe Community Professional ,
Jan 15, 2021 Jan 15, 2021

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Let me move this to the Lightroom forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

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New Here ,
Jan 15, 2021 Jan 15, 2021

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Thanks!

Kind regards

Carl

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Adobe Community Professional ,
Jan 15, 2021 Jan 15, 2021

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I have some comments-

 Now it has started crashing after 15 sec.

Many with Lr6 are now experiencing crashes when using 'Facial Recognition' (is yours turned on?)

https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-v610-crashes-in-the...

 

I have tried to reset the preferences, .... I don´t have Appdata in my C:/ Users

It is probably 'Hidden'. In the Windows File-Browser- View Menu - set the option to show Hidden items:

ScreenShot333.jpg

You can type %appdata%\adobe\lightroom into the Start menu search box and you’ll be taken directly to the Lightroom user folder.

 

I can find a Preferences fil in C:\Program Files\Adobe\Adobe Lightroom\Resources\Installer\Preferences,but it is empty.

Not relevant!

 

The last thing I have tried is to install a test version of Lightroom Classic (Photography-plan), but it is also crashing.

Is your computer compatible with Lr-Classic-  Windows-10, etc. ! Lightroom-CLASSIC System requirements 

 

When I open the new installed version of Lightroom Classic it still opens Lightroom 6. Is that right?

No. It is not right. You are probably starting from a Shortcut that always directs to Lr6 or your catalog that Lr6 uses. In Windows-10: Lr-Classic installs with the [LrC] icon and as "Adobe Lightroom Classic" in the start menu.

Lr-Classic, when run for the first time, would normally copy the Lr6 catalog and ask to be allowed to upgrade it for use with Lr-Classic. (The data in the upgraded catalog will 'look' the same.)

Having installed the Adobe Creative Cloud Desktop App you would need to un-install that to return to using Lr6 unless you intend to continue with a subscription to the Photography Plan (20Gb).

 

Regards. My System: Lr-Classic 10.2, Photoshop 22.3, Lightroom 4.2, Windows-10 Nikon DSLR.

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New Here ,
Jan 17, 2021 Jan 17, 2021

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Thank you very much for your help. Now is LrC working without crashing.

 

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