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Lightroom mobile will not upload photos

New Here ,
Apr 27, 2020

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I'm using Lightroom mobile, which I've never run into issues with before. I can't upload a photo from my camera roll nor my .dng presets. Selection is possible but after clicking 'add', nothing happens. It doesn't add nor does it give an error message. It just returns to the home page. 

I have logged in and out of my google account; restarted; and uninstalled and installed the app over again. Many times each. 

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Bug, Crash or freeze, Import and export, Problem or error

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Lightroom mobile will not upload photos

New Here ,
Apr 27, 2020

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I'm using Lightroom mobile, which I've never run into issues with before. I can't upload a photo from my camera roll nor my .dng presets. Selection is possible but after clicking 'add', nothing happens. It doesn't add nor does it give an error message. It just returns to the home page. 

I have logged in and out of my google account; restarted; and uninstalled and installed the app over again. Many times each. 

Topics

Bug, Crash or freeze, Import and export, Problem or error

Views

662

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
May 01, 2020

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What device is the app  on? Are you storing images  locally on  the device as well as in the cloud? Do you have a lot  of storage available?

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New Here ,
May 05, 2020

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I'm on iPhone Xr with 4.35 GB available. I am storing images on my device, but I had even less space available in the past and hadn't run into this issue. 

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New Here ,
May 22, 2020

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I'm having this same issue as well!! I lost everything from deleting & re downloading the app. Any ideas what's going on? I'm about to drop the app entirely 

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