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Lightroom Not Responding issue

New Here ,
May 30, 2020

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Hi everyone, I'm using Lightroom Classic CC (V 9.2.1) on a AMD Ryzen 7 3700X CPU, 32GB memory and Radeon RX 580 GPU. Every time when I open LR its go into "Not Responding" status for a while (almost 1 minute). I've tried changing LR preferences - performance with and without GPU acceleration but still the same issue appears. Graphics processor info is: DirectX instead OpenGL. I don't know what's the difference and which one is better to use with LR. Anybody knows how to fix this? Thanks

Adobe Community Professional
Correct answer by Per Berntsen | Adobe Community Professional

Do you have a Logitech mouse or keyboard, and have you installed Logithech Options?

It will install a plugin for Lightroom, which is known to cause very long startup times.

If this is what happened to you, the solution is to disable the plugin by going to File > Plugin manager.

 

LR-plugin-manager.png

 

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How to, Performance, Problem or error, Windows

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Lightroom Not Responding issue

New Here ,
May 30, 2020

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Hi everyone, I'm using Lightroom Classic CC (V 9.2.1) on a AMD Ryzen 7 3700X CPU, 32GB memory and Radeon RX 580 GPU. Every time when I open LR its go into "Not Responding" status for a while (almost 1 minute). I've tried changing LR preferences - performance with and without GPU acceleration but still the same issue appears. Graphics processor info is: DirectX instead OpenGL. I don't know what's the difference and which one is better to use with LR. Anybody knows how to fix this? Thanks

Adobe Community Professional
Correct answer by Per Berntsen | Adobe Community Professional

Do you have a Logitech mouse or keyboard, and have you installed Logithech Options?

It will install a plugin for Lightroom, which is known to cause very long startup times.

If this is what happened to you, the solution is to disable the plugin by going to File > Plugin manager.

 

LR-plugin-manager.png

 

Topics

How to, Performance, Problem or error, Windows

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Adobe Community Professional ,
May 30, 2020

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Do you have a Logitech mouse or keyboard, and have you installed Logithech Options?

It will install a plugin for Lightroom, which is known to cause very long startup times.

If this is what happened to you, the solution is to disable the plugin by going to File > Plugin manager.

 

LR-plugin-manager.png

 

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New Here ,
May 30, 2020

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Yes I'm using the Logitech MX Master. I'm going to disable it and see whats happen. Thanks

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sasaraca LATEST
New Here ,
Jun 05, 2020

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Thank you very much Per, Now LR is working fine.

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LEGEND ,
May 30, 2020

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Please post your System Information as Lightroom Classic reports it

 

In Lightroom Classic, click on Help, then System Info, then Copy. Paste into a reply

 

Include all info from first line down to and including plug-in info. Strip info after plug-in info (that gobbledygook just takes up space)

 

bold emphasis added post remark

 

 

Just another Adobe customer; My Sys; APP: LRC 9.3, PS 21.2; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.5; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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New Here ,
May 30, 2020

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Are you talking about this?:

 

Lightroom Classic version: 9.2.1 [ 202004070813-7699d98a ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.18363
Application architecture: x64
System architecture: x64
Logical processor count: 16
Processor speed: 3.5 GHz
SqLite Version: 3.30.1
Built-in memory: 32688.0 MB
Real memory available to Lightroom: 32688.0 MB
Real memory used by Lightroom: 1024.4 MB (3.1%)
Virtual memory used by Lightroom: 1239.8 MB
GDI objects count: 1053
USER objects count: 1799
Process handles count: 3246
Memory cache size: 0.0MB
Internal Camera Raw version: 12.2.1 [ 415 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 276MB / 16344MB (1%)
Camera Raw real memory: 276MB / 32688MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: Radeon RX 580 Series (26.20.15019.19000)

 

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: G:\Maribel Pre Mama\Maribel Pre Mama.lrcat
Settings Folder: C:\Users\artea\AppData\Roaming\Adobe\Lightroom

Installed Plugins:


Config.lua flags: None

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Revision : e7
Video Memory : 8172
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 12.1x4
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Radeon RX 580 Series
GL_SHADING_LANGUAGE_VERSION: 4.60
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 4.6.13587 Compatibility Profile Context 20.2.2 26.20.15019.19000
GPUDeviceEnabled: false
OGLEnabled: true
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LEGEND ,
May 30, 2020

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Where did your plugin info go? That is desirable, all that crap after the plugin info, all that GL this and that, thats whaat I meant to not include

 

Just another Adobe customer; My Sys; APP: LRC 9.3, PS 21.2; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.5; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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LEGEND ,
May 30, 2020

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Also, is this a Desktop or a Laptop?

 

Just another Adobe customer; My Sys; APP: LRC 9.3, PS 21.2; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.5; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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LEGEND ,
May 30, 2020

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And are you running, perhaps in the background, any other resource heavy programs? This would not be Photoshop, Photoshop behaves more like a little kitten compared to Lightroom, this would not be your e-mail client, a word processor, or a spreadsheet.

 

Nope, thinking more like Google Chrome (the one browser that eats resources)

 

Just another Adobe customer; My Sys; APP: LRC 9.3, PS 21.2; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.5; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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LEGEND ,
May 30, 2020

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Yes, that Sys Info.

 

From that I see:

Graphics Processor Info:
DirectX: Radeon RX 580 Series (26.20.15019.19000

 

I am bot an AMD customer, I run NVIDIA, and I have a heck of a time understanding AMD support pages, but it looks like a newer GPU driver exists,

 

"Radeon Software Adrenalin 2020 Edition 20.10.17.01 Driver Version 20.10 (Windows Driver Store Version 27.20.1017.1011"

 

Check your rig for a new GPU driver, you probably have some AMD utility app for that.

 

 

Just another Adobe customer; My Sys; APP: LRC 9.3, PS 21.2; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.5; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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