Lightroom not responding

New Here ,
Apr 28, 2020

Copy link to clipboard

Copied

Hi All,

 

Would ayone be able to help tell me why LR isn't responding when I try to export files? I'm on the Mac 16 inch pro and both it and LR updates are up to date. I have optimized catalogue. I am having zero luck and spent 1 hour and 24 minutes on the phone today trying to connect to adobe only to have it cut out! Its giving me the spinning wheel of death even trying to load previews in LR Library. 

 

Help!

 

[Moderator: Moved to Lightroom Classic forum]

 

 

TIA Clair

TOPICS
New user

Views

267

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Lightroom not responding

New Here ,
Apr 28, 2020

Copy link to clipboard

Copied

Hi All,

 

Would ayone be able to help tell me why LR isn't responding when I try to export files? I'm on the Mac 16 inch pro and both it and LR updates are up to date. I have optimized catalogue. I am having zero luck and spent 1 hour and 24 minutes on the phone today trying to connect to adobe only to have it cut out! Its giving me the spinning wheel of death even trying to load previews in LR Library. 

 

Help!

 

[Moderator: Moved to Lightroom Classic forum]

 

 

TIA Clair

TOPICS
New user

Views

268

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 28, 2020 0
Adobe Community Professional ,
Apr 28, 2020

Copy link to clipboard

Copied

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

If this doesn't help we need more informations about your environment.

  • Which operating system do you use?
  • Which version of Lightroom do you use?

Please post the exact version and not only phrases as "recent", "latest" and so on.

 

Do you get an error message? If yes, please posrt the exact message or an screenshot. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 28, 2020 0