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Lightroom "Not responsive"

New Here ,
Jul 20, 2020

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I keep having an issue 85% of the time I open LR to start a catalog. 

It goes into NOT RESPONDING right away and im unable to do anything. I ahve to restart the program seevral times or wait a long time. It is very frustrating and I know the software is up to date...Can anyone help?

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Lightroom "Not responsive"

New Here ,
Jul 20, 2020

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I keep having an issue 85% of the time I open LR to start a catalog. 

It goes into NOT RESPONDING right away and im unable to do anything. I ahve to restart the program seevral times or wait a long time. It is very frustrating and I know the software is up to date...Can anyone help?

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Problem or error

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69

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LEGEND ,
Jul 20, 2020

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

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davidg36166309_1-1595293179828.png

 

 

davidg36166309_2-1595293179829.png

 

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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New Here ,
Jul 20, 2020

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Lightroom Classic version: 9.3 [ 202005281810-476e492c ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.18362
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 2.7 GHz
SqLite Version: 3.30.1
Built-in memory: 16263.1 MB
Real memory available to Lightroom: 16263.1 MB
Real memory used by Lightroom: 5786.1 MB (35.5%)
Virtual memory used by Lightroom: 6596.1 MB
GDI objects count: 976
USER objects count: 2967
Process handles count: 2367
Memory cache size: 2293.7MB
Internal Camera Raw version: 12.3 [ 493 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 2485MB / 8131MB (30%)
Camera Raw real memory: 2611MB / 16263MB (16%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080, 2) 1920x1080
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: Intel(R) HD Graphics 620 (26.20.100.7757)

 

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: D:\2020\Engagements\Katie and Andrew\Catalog\Catalog.lrcat
Settings Folder: C:\Users\Nata\AppData\Roaming\Adobe\Lightroom

w_arrays GL_WIN_swap_hint WGL_EXT_swap_control

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LEGEND ,
Jul 20, 2020

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What is your rig?

 

  • Desktop Computer
  • Laptop Computer
  • Notebook
  • Tablet
  • All in One
  •  
Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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New Here ,
Jul 20, 2020

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Laptop - HP

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LEGEND ,
Jul 20, 2020

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Where is your catalog stored, what drive, and ho much free space on that drive in %

 

Where are your photos stored

 

Where is your Camera RAW CACHE placed, and how large do you allow it to get (/preferences/performance)

 

Do you turn on the option to use Graphics Processor (/preferences/performance)

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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New Here ,
Jul 20, 2020

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I work completely out of my external hard drives. Nothing is saved on the computer to allow for faster speed

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Adobe Community Professional ,
Jul 20, 2020

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You indicate that you open Lightroom to start a catalog. You really only need one catalog. Are you trying to create numerous different catalogs for some reason? If you are doing that, could this be causing some confusion for Lightroom? Please clarify your workflow a little bit.

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LEGEND ,
Jul 20, 2020

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Displays: 1) 1920x1080, 2) 1920x1080

 

 

So, less than 4K, If in /preferences/performance/ you have turned on the option to use Graphics Processor, consider turning that off, for sub 4K not much, if any, performance enhancement may occur, and you may in fact receive odd behavior. This is something that is GPU dependant, and GPU driver dependant, and probably need experimentation to see if on makes things bugy, off repairs the issues.

 

/update/ per:

https://www.notebookcheck.net/Intel-HD-Graphics-620.172256.0.html

an integrated video controll.

 

 

 

DirectX: Intel(R) HD Graphics 620 (26.20.100.7757)

 

 

Not sure if that is an integrated video control or a desecrete  GPU. Typically the Intel Graphics, even  on laptops (defiantly on desktops) is not a actual GPU, and provide extremely poor support via the use Graphics Processor option.

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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