Lightroom rip-off

New Here ,
May 07, 2017

Copy link to clipboard

Copied

So let me get this straight - I bought a personal license for Lightroom 5.7.  Now I've bought a Canon G7X Mk2. But Lightroom 5.7 (or at least ACR within it) won't recognise the .CR2 format files. So Lightroom 5.7 is now USELESS to me. Adobe says "upgrade TO V6, go to Creative Cloud, or use DNG converter". I DON'T WANT TO - I WANT YOU TO UPGRADE 5.7 SO MY LICENSE ISN'T REDUNDANT. This is just blatant profiterring by Adobe, forcing people to buy new licenses when they have perfectly good paid-for and working software that Adobe refuses to upgrade.  IT'S A CON.  I am one very discugsted user, with several hundred photos sitting useless because of your greed for profit.  I think Adobe should explain.

​[Since this is not a request for technical help, moved by moderator the the Lounge Forum.]

Adobe Community Professional
Correct answer by davescm | Adobe Community Professional

I think Adobe go way beyond what other software vendors do by making the DNG convertor available free of charge so that anyone with an older version of ACR/Lightroom can use their old software with new cameras.

Dave

Views

541

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 07, 2017 0
LEGEND ,
May 07, 2017

Copy link to clipboard

Copied

I think Adobe should explain.

You might want to talk to Adobe about this, and not yell at us here in the forum, we are not Adobe, we are other Lightroom users.

But speaking from experience, almost all software manufacturer's charge for major new versions of their software. Any other software manufacturer will do the same. Also, you didn't buy the right to have future versions of the software, you bought Lightroom 5 and it's features.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 07, 2017 2
New Here ,
May 07, 2017

Copy link to clipboard

Copied

I understand this is a forum, but given that Adobe's site only gives one option - this site - for "making contact" (though of course it isn't really making contact with them), I came here and lodged my comment.  It's not my fault that they deliberately make life difficult for stand-alone users, nor that they make it impossible to contact them through any other channel.  I'm not shouting at users on here, but at Adobe. And I understand how software licensing works - but the fact is that Adobe is perfectly capable of updating ACR for v5.7 but just refuses to do so because it's employing a deliberate policy of marginalising people who have bougfht stand-alone licenses, and is coercing people into taking out annual subscriptions or spending another £70 to upgrade when they are giving away the ACR upgrade for free to people already locked into their subscription scheme.  Anyway you cut it, it's profit-chasing and shoddy customer service, and it stinks.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 07, 2017 0
Adobe Community Professional ,
May 08, 2017

Copy link to clipboard

Copied

I think Adobe go way beyond what other software vendors do by making the DNG convertor available free of charge so that anyone with an older version of ACR/Lightroom can use their old software with new cameras.

Dave

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 08, 2017 2
Adobe Community Professional ,
May 07, 2017

Copy link to clipboard

Copied

Why would you expect that your old software should work with your new camera?

Do you keep your camera firmware up to date and your computer operating software up to date?

Your software is an extension of what's in your camera bag and updating to the newest version to take advantage of the upgrade in camera equipment is not a stretch. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 07, 2017 0
New Here ,
May 07, 2017

Copy link to clipboard

Copied

As I said - because they release the upgrade to other users but deliberately withhold it to force upgrades or subscriptions. They could upgrade 5.7, but choose not to so they can bleed more money from poeple who have already bought the software. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 07, 2017 0
Most Valuable Participant ,
May 07, 2017

Copy link to clipboard

Copied

Software vendors do not (from my experience) go back and work on old versions once a new version is issued

And FYI... Microsoft did the same thing, and all under their own control... The perfectly good MS Office 97 I owned stopped working (would not even install) when I moved from a WinXP computer to a Win7 computer... Microsoft had TOTAL control over their own products (unlike here, where Adobe has NO control over new cameras) and I was forced to buy MS Office again to be able to use it

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 07, 2017 1
Adobe Community Professional ,
May 07, 2017

Copy link to clipboard

Copied

When new versions are released, old versions are no longer maintained and feature updates cease. Development on compatibility of future hardware also ceases. Your expectations are much higher than anyone would ever expect or provide. When do you draw the line? I purchased Lightroom 1.0 back around 10 years ago. Should Adobe be expected to upgrade my version 1.0 compatibility so that it works with today's camera raw formats? Of course not.

The line one has to be drawn somewhere, and that line has always been demarcated with the release of the next version. When 6.0 came out, 5.x was frozen in time.

You could avoid this whole problem, of course, by subscribing to the Photography plan, where you are always up to date with the latest version of Lightroom and Photoshop at a very reasonable monthly rate.

Disclaimer: I'm not an Adobe employee, these are my personal opinions.

Mike

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 07, 2017 1
Adobe Community Professional ,
May 07, 2017

Copy link to clipboard

Copied

I just had a similar discussion with someone in another product forum.   Your license does not entitle you to free updates forever.  Every software version has an end date beyond which the maker stops distributing, selling, supporting or updating the product.    Microosft, Apple, and many other software makers operate exactly the same way.  This is nothing new.

Nancy O'Shea, ACP
Alt-Web.com

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 07, 2017 1
Adobe Community Professional ,
May 08, 2017

Copy link to clipboard

Copied

philipw68254291  wrote

...or use DNG converter". I DON'T WANT TO - I WANT YOU TO UPGRADE 5.7 SO MY LICENSE ISN'T REDUNDANT.

The DNG converter is FREE, FREE, FREE.  It is a perfectly good way to get what you want, for FREE!  It will allow you to use Raw files from your new camera in old Lightroom 5.7.  Why the big reluctance to try it?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 08, 2017 3
LEGEND ,
May 08, 2017

Copy link to clipboard

Copied

The DNG converter is FREE, FREE, FREE.  It is a perfectly good way to get what you want, for FREE!  It will allow you to use Raw files from your new camera in old Lightroom 5.7.  Why the big reluctance to try it?

@joekostoss

Because he wants to complain, that's why. FREE isn't what he wants. DNG Converter isn't what he wants. He wants FREE and the Lightroom user interface; in other words, he wants to get features that all of us have paid for, without paying for them.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 08, 2017 4