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Lightroom seems to be launching twice Windows

Community Beginner ,
Jan 28, 2020

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Please help!! My Lightroom Classic seems to always want to launch twice. First, it launches and then states that it is "not responding" then it starts to launch a second time and then starts working. 

 

I have been on HOLD for 52 minutes waiting for customer phone support. Adobe has ALWAYS had the very worst customer support of any company I have dealt with in my lifetime, yes, that includes DMV.

 

Thank you,

Perry Gallagher

perry.gallagher@gmail.com

818-326-1926

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Lightroom seems to be launching twice Windows

Community Beginner ,
Jan 28, 2020

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Please help!! My Lightroom Classic seems to always want to launch twice. First, it launches and then states that it is "not responding" then it starts to launch a second time and then starts working. 

 

I have been on HOLD for 52 minutes waiting for customer phone support. Adobe has ALWAYS had the very worst customer support of any company I have dealt with in my lifetime, yes, that includes DMV.

 

Thank you,

Perry Gallagher

perry.gallagher@gmail.com

818-326-1926

TOPICS
Creative Cloud

Views

600

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Jan 28, 2020 0
Community Beginner ,
Jan 28, 2020

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I spent One Hour and 22 minutes on hold waiting for support. After which
the girl took another hour and 41 minutes fishing for a solution. She tried
several different methods, she was probably a very recent hire. She did not
give up. She found a solution in Changing the Admin permission for
launching the app. So every time I launch Lightroom now I have to give my
Lightroom permission to modify my hard drive.

As always I am VERY disappointed with Adobe Customer Support. I have
written them several times without a single response.

I can't wait for a reasonable alternative to Lightroom and Photoshop. I
believe they are coming. Just not fast enough.

Perry Gallagher
818-326-1926
https://www.facebook.com/PerryGallagher
https://www.instagram.com/perrygallagher/
http://perrygallagher.com/

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Jan 28, 2020 0
Adobe Community Professional ,
Jan 29, 2020

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Sorry to see that you are experiencing problems with LR Classic, just so you are aware this is a user to user forum so the replies you will normally receive are from users like yourself. There are lots of experienced and helpful users and to assist please provide some details about your operating system and Lightroom version you are using i.e. actual version numbers.      

Regards, Denis: System iMac mid-2015, 5K 27” monitor, macOS10.15.7: LrC 10, Lr 4, Ps 22.0,; Camera OM-D E-M1.

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Jan 29, 2020 0
Community Beginner ,
Jan 29, 2020

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Thank you for your help!!

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Jan 29, 2020 0
jfrancis LATEST
New Here ,
May 12, 2020

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This is happening to me. I try to quit. It asks if I really want to quit or if I want to wait for the app. If I choose to wait, it fixes itself without too much of a wait. In another thread it was suggested to reset preferences.  I haven't tried that. 

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May 12, 2020 0