Lightroom stalls on import

Aug 24, 2020

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Trying to import files from an external drive and the import process seems to stall.  Lightroom isn't hung, I can click the x on the import progress bar and it will cancel the operation and finish. 

 

If I try to import files from the same directory and try to import again, Lightroom will import and handful of files (the last 4-5 times I have tried it has imported only 3 pictures) and then stalls again.  The import progress bar just sits there.  This has happened multiple times on different directories.

 

Tried rebooting the computer, restarting Lightroom, ejecting and re-attaching the external drive with the same results.

 

Running Lightroom Classic v9.4 on a Macbook Pro - Latest patches installed - 16G RAM.

Tried rebooting the computer, restarting Lightroom, ejecting and re-attaching the external drive with the same results.

 

Any help would be appreciated

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Import and export, Mac

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Lightroom stalls on import

Aug 24, 2020

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Trying to import files from an external drive and the import process seems to stall.  Lightroom isn't hung, I can click the x on the import progress bar and it will cancel the operation and finish. 

 

If I try to import files from the same directory and try to import again, Lightroom will import and handful of files (the last 4-5 times I have tried it has imported only 3 pictures) and then stalls again.  The import progress bar just sits there.  This has happened multiple times on different directories.

 

Tried rebooting the computer, restarting Lightroom, ejecting and re-attaching the external drive with the same results.

 

Running Lightroom Classic v9.4 on a Macbook Pro - Latest patches installed - 16G RAM.

Tried rebooting the computer, restarting Lightroom, ejecting and re-attaching the external drive with the same results.

 

Any help would be appreciated

TOPICS
Import and export, Mac

Views

88

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Aug 24, 2020 0
Aug 25, 2020

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Have you been able to Import successfully from the same Source in the past David?

Can I ask what type of device you are importing from?

You have outlined your specs well, but haven't mentioned that which might be useful.

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Aug 25, 2020 0
Aug 25, 2020

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Hi Tony, thanks for your response.  Answers to your questions below:

Q: Have you been able to Import successfully from the same Source in the past David?

A: Yes, I have.  There are 20 folders that I have been importing from on that drive and some folders will import without problems (the previous folder, I imported over 10,000 pictures without issues)

Q: Can I ask what type of device you are importing from?

A: Absolutely, the drive is a Seagate 5TB drive

Let me know if you have other questions or troubleshooting ideas.

Thanks

 

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Aug 25, 2020 0
Aug 25, 2020

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Are there sny Videos in that folder?

What option are you using at the top of the import window? Copy as DNG, Copy, Move or Add?

 

If you are importing from a drive where you placed the files exactly where you want them then you need to use the Add option.

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Aug 25, 2020 0
Aug 25, 2020

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Hi JustShootMe, thanks for your response. Answers to your questions below:

Q:Are there sny Videos in that folder?

A: I am trying to import directories and subdirectories on a Seagate 5TB drive.  A small % of directories contain videos.  Those directories have not caused any problems with the stalling issues.

Q: What option are you using at the top of the import window? Copy as DNG, Copy, Move or Add?

A: Because the files already exist on the drive, I am only trying to add them to Lightroom, so I am only using the Add Option.

 

If you are importing from a drive where you placed the files exactly where you want them then you need to use the Add option.

Agreed and that is what I am doing.

 

Let me know if you have other questions or ideas.

Thanks

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Aug 25, 2020 0
Aug 25, 2020

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Is the seagate drive a Single drive or a multi drive NAS system?

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Aug 25, 2020 0
Aug 25, 2020

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Single drive.

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Aug 25, 2020 0
Aug 26, 2020

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Is perhaps energy savings getting in the way

 

https://www.seagate.com/support/kb/macos-energy-saver-setting-208571en/

 

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Aug 26, 2020 0
Aug 26, 2020

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External drive! So are Power Settings getting in the way?

 

following link via Segate, so maybe not your drive, but an example

 

https://www.seagate.com/support/kb/macos-energy-saver-setting-208571en/

 

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Aug 26, 2020 0