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Since updating to V10 my new iMac (12 months old) freezes and then crashes my system after 5 minutes or so in the develop module. It has never happened before the upgrade.
I have reset my preferences as suggested elsewhere but the situation still continues.
Whilst I can use LR, I have a limited knowledge of my computer's system and some of the posts I have seen here are a bit of mystery to me. Also I am not sure whether I need to post more information or if anyone from Adobe will look at my post and help me? Indeed I am not sure whether this is the best forum for a problem such as this?
Look forward to hearing from someone as LR is unusable in its current state.
Many thanks.
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Since updating to V10 my new iMac (12 months old) freezes and then crashes my system after 5 minutes or so in the develop module. It has never happened before the upgrade.
I have reset my preferences as suggested elsewhere but the situation still continues.
Whilst I can use LR, I have a limited knowledge of my computer's system and some of the posts I have seen here are a bit of mystery to me. Also I am not sure whether I need to post more information or if anyone from Adobe will look at my post and help me? Indeed I am not sure whether this is the best forum for a problem such as this?
Look forward to hearing from someone as LR is unusable in its current state.
Many thanks.
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If your computer is crashing, then you have either a bad/corrupted/out-of-date driver, or hardware malfunction somewhere. First re-install all of your drivers. If that doesn't help then run diagnostics on your hardware.
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1. SYS INFO
Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.
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2 RESET PREFERENCES FILE (verify)
I have reset my preferences as suggested elsewhere but the situation still continues.
As described in:
https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html
correct?
just checking
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3. CATALOG ISSUE?
Create a new catalog. Work with the new catalog for awhile. Does it crash?
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4. PLUG-IN ISSUES?
In LrC, bring up Plug-in Manager, inspect the third party Plug-ins fir problems.