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Lightroom

New Here ,
May 09, 2020

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I've paid monthly subscription for lightroom on my mobile. Thereafter I downloaded the app on to my windows laptop. I sign into my Adobe id but the windows app store window comes up with the start free trial or pay the monthly fee dialog. I've already paid so where am I going wrong

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Lightroom

New Here ,
May 09, 2020

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I've paid monthly subscription for lightroom on my mobile. Thereafter I downloaded the app on to my windows laptop. I sign into my Adobe id but the windows app store window comes up with the start free trial or pay the monthly fee dialog. I've already paid so where am I going wrong

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May 09, 2020 0
LEGEND ,
May 09, 2020

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This is a forum for technical support about how to use the software, run almost entirely by Lightroom users. You need to discuss subscription and payment issues with Adobe, not us, because we can't straighten out payment issues.

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May 09, 2020 0
JimHess LATEST
Adobe Community Professional ,
May 09, 2020

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What plan have you subscribed to? If you are paying the $9.99/month for the photography plan, then don't go to the Windows App Store. You need to download and install the Creative Cloud Manager and sign in with your Adobe ID and password and install Lightroom Classic or Lightroom (which some users call Lightroom CC) from that application. Here is the link:

https://www.adobe.com/creativecloud/desktop-app.html

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May 09, 2020 0