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Ligthroom classic

New Here ,
Aug 29, 2020 Aug 29, 2020

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Ho da anni un abbonamento annuale (eur 12,19 mensili) a Ligthroom, Bridge, camera row, Photoshop ma da un mese non riesco più ad usare lo Sviluppo di Ligthroom perchè mi dice che devo fare un abbonamento. Io pago regolarmente con PayPal e l'ultimo è avvenuto il 5 agosto (codice transazione 0C5551279B906170S). Ho disinstallato Ligthroom e se voglio rimetterlo mindice che devo pagare.

Come si può risolvere dato che al telefono non riesco a parlare con nessuno?

 

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LEGEND ,
Aug 29, 2020 Aug 29, 2020

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We are not Adobe in this forum, we are just other Lightroom users, we cannot help you with subscription problems. You need to contact Adobe.

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New Here ,
Aug 29, 2020 Aug 29, 2020

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grazie!

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Community Expert ,
Aug 29, 2020 Aug 29, 2020

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Please try to sign off and back in with the very same email address you used for the subscription.

If it does not help you have to contact Adobe as dj_paige already stated: https://helpx.adobe.com/contact.html

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

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New Here ,
Aug 29, 2020 Aug 29, 2020

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grazie!

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LEGEND ,
Aug 29, 2020 Aug 29, 2020

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1. In LrC, click on Help, click on System Info, click on Copy. post first 5 lines in a reply.

 

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LEGEND ,
Aug 29, 2020 Aug 29, 2020

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2. Go to adobe.com, sign in, select Manage, examine your Plan, see if e-mail is correct/consistent. See if Plan is paid, etc.

 

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LEGEND ,
Aug 29, 2020 Aug 29, 2020

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3. This should not be the issue as apparently PS works, and you should not get into LrC at all. But..

 

In the Adobe Creative Cloud Desktop App, you are signed in, correct?

 

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