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Ligthroom classic

New Here ,
Aug 29, 2020

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Ho da anni un abbonamento annuale (eur 12,19 mensili) a Ligthroom, Bridge, camera row, Photoshop ma da un mese non riesco più ad usare lo Sviluppo di Ligthroom perchè mi dice che devo fare un abbonamento. Io pago regolarmente con PayPal e l'ultimo è avvenuto il 5 agosto (codice transazione 0C5551279B906170S). Ho disinstallato Ligthroom e se voglio rimetterlo mindice che devo pagare.

Come si può risolvere dato che al telefono non riesco a parlare con nessuno?

 

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Ligthroom classic

New Here ,
Aug 29, 2020

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Ho da anni un abbonamento annuale (eur 12,19 mensili) a Ligthroom, Bridge, camera row, Photoshop ma da un mese non riesco più ad usare lo Sviluppo di Ligthroom perchè mi dice che devo fare un abbonamento. Io pago regolarmente con PayPal e l'ultimo è avvenuto il 5 agosto (codice transazione 0C5551279B906170S). Ho disinstallato Ligthroom e se voglio rimetterlo mindice che devo pagare.

Come si può risolvere dato che al telefono non riesco a parlare con nessuno?

 

TOPICS
Problem or error

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65

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Aug 29, 2020 0
LEGEND ,
Aug 29, 2020

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We are not Adobe in this forum, we are just other Lightroom users, we cannot help you with subscription problems. You need to contact Adobe.

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Aug 29, 2020 0
New Here ,
Aug 29, 2020

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grazie!

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Aug 29, 2020 0
Adobe Community Professional ,
Aug 29, 2020

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Please try to sign off and back in with the very same email address you used for the subscription.

If it does not help you have to contact Adobe as dj_paige already stated: https://helpx.adobe.com/contact.html

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Aug 29, 2020 1
New Here ,
Aug 29, 2020

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grazie!

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Aug 29, 2020 0
LEGEND ,
Aug 29, 2020

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1. In LrC, click on Help, click on System Info, click on Copy. post first 5 lines in a reply.

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Aug 29, 2020 0
LEGEND ,
Aug 29, 2020

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2. Go to adobe.com, sign in, select Manage, examine your Plan, see if e-mail is correct/consistent. See if Plan is paid, etc.

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Aug 29, 2020 0
GoldingD LATEST
LEGEND ,
Aug 29, 2020

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3. This should not be the issue as apparently PS works, and you should not get into LrC at all. But..

 

In the Adobe Creative Cloud Desktop App, you are signed in, correct?

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Aug 29, 2020 0