Highlighted

LOST ALL MY lightroom Pictures

New Here ,
Jun 16, 2020

Copy link to clipboard

Copied

Please help. 

I have been using Lightroom app from iPhone for years. 
today I was urging it from my iPhone as usual. Then decided to try and log in from the Mac. 
as soon as I did that, all the pictures I ever edited through Lightroom were gone. 
As I looked at my phone, the app also changed immediately. 
ALL THE PICTURED GONE. 
many life was there. 

also came out this: 30 DAYS TRIAL REMAINING. 
Which I don't know trial of what since I didn't sign up for the pro version. 

also contracted customer service , he said he can't help me cos he doesn't see any subscriptions either. 
Last week I lost all my pictures so my Lightroom archive was all I had left. 


the email I am using is correct and the same one I was using before. 

please help. 

TOPICS
Bug, Import and export, Mac, Presets or profiles, Problem or error, Sync

Views

116

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

LOST ALL MY lightroom Pictures

New Here ,
Jun 16, 2020

Copy link to clipboard

Copied

Please help. 

I have been using Lightroom app from iPhone for years. 
today I was urging it from my iPhone as usual. Then decided to try and log in from the Mac. 
as soon as I did that, all the pictures I ever edited through Lightroom were gone. 
As I looked at my phone, the app also changed immediately. 
ALL THE PICTURED GONE. 
many life was there. 

also came out this: 30 DAYS TRIAL REMAINING. 
Which I don't know trial of what since I didn't sign up for the pro version. 

also contracted customer service , he said he can't help me cos he doesn't see any subscriptions either. 
Last week I lost all my pictures so my Lightroom archive was all I had left. 


the email I am using is correct and the same one I was using before. 

please help. 

TOPICS
Bug, Import and export, Mac, Presets or profiles, Problem or error, Sync

Views

117

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 16, 2020 0
LEGEND ,
Jun 16, 2020

Copy link to clipboard

Copied

Login from your MAC

 

What application on the MAC, Be specific, give name, give version.

 

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 16, 2020 0
New Here ,
Jun 18, 2020

Copy link to clipboard

Copied

Mac is on Catalina. Used google chrome browser to open Lightroom online.
--
Cristina Siciliano

[Moderator] 

[personal information removed per policy -  

https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-informati... 

[This is a public forum, not Adobe support, please do not post personal information] 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 18, 2020 0
GoldingD LATEST
LEGEND ,
Jun 18, 2020

Copy link to clipboard

Copied

Fairly sure you have posted your problem in the wrong community page

 

Try: https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/bd-p/lightroom-for-mobile-and-apple-tv?...

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 18, 2020 0