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Lost everything - even my pictures on hard drive

Explorer ,
May 01, 2020

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35,000 photos gone.  I have been using Lightroom Classis for about 3 weeks.  Two days ago I opened up and showed no images.  Everything was blank..Did some postings but no answers.  Have watched videos.  Have spent two full days on this with little food or sleep.  I have twice been on Adobe remote and they could not find the catalogue.  My files show in the library but when I go to develop it says File not found.  When I try to find missing file nothing is there.  I go into my pictures and there are no folders since the Adobe remote was just with me.  I am sick.  I can live with starting a new catalogue from today but I cannot live with losing all my photos.  Would anyone know what has happened??  

I am using an imac and up until two days ago everything was fine.

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Lost everything - even my pictures on hard drive

Explorer ,
May 01, 2020

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35,000 photos gone.  I have been using Lightroom Classis for about 3 weeks.  Two days ago I opened up and showed no images.  Everything was blank..Did some postings but no answers.  Have watched videos.  Have spent two full days on this with little food or sleep.  I have twice been on Adobe remote and they could not find the catalogue.  My files show in the library but when I go to develop it says File not found.  When I try to find missing file nothing is there.  I go into my pictures and there are no folders since the Adobe remote was just with me.  I am sick.  I can live with starting a new catalogue from today but I cannot live with losing all my photos.  Would anyone know what has happened??  

I am using an imac and up until two days ago everything was fine.

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LEGEND ,
May 01, 2020

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Did you use your operating system's search feature to search all of your hard disks for your photos?


Did you look in the trash/recycle bin?


Do you have backups? (If not, why not?)


Worst case scenario ... download and run a "undelete utility", one of these programs may be able to recover your photos -- if you are going to do this, stop using your computer immediately for anything other than downloading and installing an running one of these programs.

 

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Explorer ,
May 01, 2020

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Thank you for replying.  When I search for a picture in a folder it says 0 items.  Yes I have looked in trash.  I have an Iomega backup but cannot figure out to restore.  I have decided to pay and call the geek squad but they are expensive and this should never have happened so extremely frustrating.

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LEGEND ,
May 01, 2020

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Okay, I didn't say "search in a folder". I said, use your operating system's search feature to search ALL HARD DRIVES for your photos.

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LEGEND ,
May 01, 2020

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If Lightroom is open and you see the thumbnails you still have a catalog so I dont know why Adobe Remote couldnt find it. If you click on Lightroom Classic and open Catalog Settings it will show you where the catalog is located.

 

Screen Shot 2020-05-01 at 6.42.34 PM.jpg

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LEGEND ,
May 01, 2020

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In your screen clip you show collections.  It would help if you would OPEN and show MacintoshHD contents instead.

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LEGEND ,
May 01, 2020

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Looking at your screenshot is says only 16000 photos are missing so 20000 ar not.  You should be able to click on one without the ! and it should show up in develop.  You have similar photos like 148 and 149 in you screenshot where one is missing and the other is not.  Do "show in finder" one the nonmissing one and see if you can find the missing one in the same folder.

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Explorer ,
May 01, 2020

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I did the catalogue settings and only shows low kB so that was not my catalogue. This morning I had 35,000 photos but that must have been with edits. On line with Adobe again now.  3rd time and he can not figure out with Adobe remote. I can try what you suggest after I finish.  I have used all these programmes since CS1 and never had anything like this% thank you for replying

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Explorer ,
May 01, 2020

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Have been on Adobe Remote for over two hours.  That fellow did nothng but now I go into Lightroom again and I have a total of just over 13,000 images down from 35,000 yesterday morning.  Adobe was not able to find my pictures.  Funny they were there this afternoon when in a remote with someone else and when we closed the remote I went into see if I could get an image and try missing photo and all my folders are in pictures but not one image.  I am pretty fed up and tired.  I may just start my photography from scratch and a new catalogue but I am missing 14 years of images.  I make cards and get orders but I guess I will have to build up new stock.  I will phone the Geek Squad tomorrow and see if they can come during this isolation time but they are expensive and all this happened when I subscribed to Lightroom Classic.  This is going to cost much more than the monthly fee.  Sorry I am ranting.  Thank you for your help.  I can't locate those two photos again because the Adobe employee made a worse mess.  

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Explorer ,
May 10, 2020

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Still no answers and no photos and Adobe have not contacted me like they said they would. What a disappointing outfit Adobe help is😢

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LEGEND ,
May 10, 2020

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1. Link about missing photos, missing folders

 

See:

 

http://www.computer-darkroom.com/lr2_find_folder/find-folder.htm

 

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Explorer ,
May 10, 2020

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I tried this last week but got nowhere.  Thank you for suggesting.

 

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