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LR Classic 9.1 crashes at start on Mac 10.15.3

Feb 03, 2020

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On my work install of LR Classic (9.1) on a Mac (iMac Retina 5K, 27" with 16gb ram), the app keeps crashing when I start it up - just after the splash screen. I uninstalled, then re-installed - but the same thing happens. Error log (first part) follows. My other CC apps seem to work fine.

 

 

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Process: Adobe Lightroom Classic [3612]
Path: /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic
Identifier: com.adobe.LightroomClassicCC7
Version: 9.1 [201911291132-64cf80b4] (9.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Lightroom Classic [3612]
User ID: 501

Date/Time: 2020-02-04 13:30:04.948 +1000
OS Version: Mac OS X 10.15.3 (19D76)
Report Version: 12
Anonymous UUID: B5496400-27C5-2249-A7D6-B40DD356EB85


Time Awake Since Boot: 18000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_MEMORY_ERROR at 0x0000000128bb0000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Bus error: 10
Termination Reason: Namespace SIGNAL, Code 0xa
Terminating Process: exc handler [3612]

VM Regions Near 0x128bb0000:
mapped file 0000000128af3000-0000000128afb000 [ 32K] rw-/rwx SM=PRV 
--> mapped file 0000000128afb000-0000000144d33000 [450.2M] r--/rwx SM=PRV 
MALLOC_NANO 0000600000000000-0000600008000000 [128.0M] rw-/rwx SM=PRV

 

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LR Classic 9.1 crashes at start on Mac 10.15.3

Feb 03, 2020

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On my work install of LR Classic (9.1) on a Mac (iMac Retina 5K, 27" with 16gb ram), the app keeps crashing when I start it up - just after the splash screen. I uninstalled, then re-installed - but the same thing happens. Error log (first part) follows. My other CC apps seem to work fine.

 

 

------------

Process: Adobe Lightroom Classic [3612]
Path: /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic
Identifier: com.adobe.LightroomClassicCC7
Version: 9.1 [201911291132-64cf80b4] (9.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Lightroom Classic [3612]
User ID: 501

Date/Time: 2020-02-04 13:30:04.948 +1000
OS Version: Mac OS X 10.15.3 (19D76)
Report Version: 12
Anonymous UUID: B5496400-27C5-2249-A7D6-B40DD356EB85


Time Awake Since Boot: 18000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_MEMORY_ERROR at 0x0000000128bb0000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Bus error: 10
Termination Reason: Namespace SIGNAL, Code 0xa
Terminating Process: exc handler [3612]

VM Regions Near 0x128bb0000:
mapped file 0000000128af3000-0000000128afb000 [ 32K] rw-/rwx SM=PRV 
--> mapped file 0000000128afb000-0000000144d33000 [450.2M] r--/rwx SM=PRV 
MALLOC_NANO 0000600000000000-0000600008000000 [128.0M] rw-/rwx SM=PRV

 

Topics

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Adobe Employee ,
Feb 04, 2020

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Hi there,

 

Sorry that Lightroom Classic 9.1 crashes just after the app starts. That is not a usual experience, let us help make this right.

 

As Lightroom Classic is crashing just after the Splash screen appears, would you mind closing the app, signing out of the Creative Cloud desktop app, signing back in and then try using the app?

 

If that does not help, here is an article to start with next steps of troubleshooting: https://helpx.adobe.com/in/lightroom-classic/kb/lightroom-basic-troubleshooting-fix-most-issues.html

 

Let us know how it goes.

 

Thanks,

Akash

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Feb 04, 2020

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I closed the app (can't even open it anyway), signed out of CC, signed in again.

 

Same thing happens - crash with splash screen.. 

 

I've looked at the suggestions on the trouble shooting page. My Mac OS system is up to date. I reset the prefs on LR (shift option on boot up), no change.

The others are irrelevant, except perhaps plugins. Can't manage plugins from with in the app, because I can't open the app. Maybe have to manually move them from the folder. 

My home imac doesn't have these issues - i think same plugins.

 

-Curt

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May 05, 2020

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Any update to a fix on this ?

 

I have tried exactly what you said Curt but no fix.

If you are looking for the Plugins folder you can manage them outside of the app also.

On Mac - option + click Lightroom in your application folder and select Show Package Contents.

Plugins folder will be located there

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May 05, 2020

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The relelvant plugins are NOT inside the Application Package on the Mac.  They are in the User Library.  If you have deleted anything out of the Package maybe thats why your Lightroom won't start.

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