LR Classic 9.1 hanging on Full Screen preview

I'm having an issue with LR becoming unresponsive most times I attempt to access full screen preview in Windows 10. I have only noticed it in the past week or so. I have a 4k monitor on laptop.

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LR Classic 9.1 hanging on Full Screen preview

I'm having an issue with LR becoming unresponsive most times I attempt to access full screen preview in Windows 10. I have only noticed it in the past week or so. I have a 4k monitor on laptop.

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Crash or freeze, Problem or error, Windows

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45

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Re: LR Classic 9.1 hanging on Full Screen preview

Please post your System Infirmation as Lightroom Classic reports it. In Lightroom Classic click on Help, then System Info, then Copy. Paste that into a reply including info from first line down to just past Plug-in info.

 

CMP: WIN WS 16GB OS 10; mid 2015 MBPr 15” 16GB MACOS 10.15.3; 4K EXT DSPY
APP: LRC 9.2, PS 21.1; CAM: Canon 5D Mk III, Fuji X-T3; Just another Adobe customer

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Re: LR Classic 9.1 hanging on Full Screen preview

Thanks for the reply.

 

Lightroom Classic version: 9.1 [ 201911291132-64cf80b4 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.18362
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 2.5 GHz
Built-in memory: 16138.2 MB
Real memory available to Lightroom: 16138.2 MB
Real memory used by Lightroom: 6553.4 MB (40.6%)
Virtual memory used by Lightroom: 7703.5 MB
GDI objects count: 1022
USER objects count: 4088
Process handles count: 2533
Memory cache size: 0.0MB
Internal Camera Raw version: 12.1 [ 351 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 2232MB / 8069MB (27%)
Camera Raw real memory: 2289MB / 16138MB (14%)
System DPI setting: 240 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA Quadro T1000 (26.21.14.3145)

 

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\Tim\Pictures\Lightroom\Lightroom Catalog-2.lrcat
Settings Folder: C:\Users\Tim\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

 

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Re: LR Classic 9.1 hanging on Full Screen preview

Graphics Processor Info:
DirectX: NVIDIA Quadro T1000 (26.21.14.3145)

So that would be v431.45

At NVIDIA looks like v442.19 exists

Always look for new drivers when having issues in Adobe

 

 

CMP: WIN WS 16GB OS 10; mid 2015 MBPr 15” 16GB MACOS 10.15.3; 4K EXT DSPY
APP: LRC 9.2, PS 21.1; CAM: Canon 5D Mk III, Fuji X-T3; Just another Adobe customer

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Displays: 1) 3840x2160     As you stated 4K.   Does issue...

 

Displays: 1) 3840x2160

 

 

As you stated 4K.

 

Does issue alter if in /preferences/performance use GPU is turned on or off? 

 

 

CMP: WIN WS 16GB OS 10; mid 2015 MBPr 15” 16GB MACOS 10.15.3; 4K EXT DSPY
APP: LRC 9.2, PS 21.1; CAM: Canon 5D Mk III, Fuji X-T3; Just another Adobe customer

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Re: LR Classic 9.1 hanging on Full Screen preview

And does issue resolve out if you decrease display resolution to 2K? (actual resolution, not scaling)

 

CMP: WIN WS 16GB OS 10; mid 2015 MBPr 15” 16GB MACOS 10.15.3; 4K EXT DSPY
APP: LRC 9.2, PS 21.1; CAM: Canon 5D Mk III, Fuji X-T3; Just another Adobe customer

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Re: LR Classic 9.1 hanging on Full Screen preview

Thank you. I had run the DELL updater, but it obviously didn't update the NVidia driver. The issue did improve, but not resolve with that update. I unselected GPU in preferences and it does now seem to have resolved. So far, so good. Thanks for you help.

 

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