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LR Classic 9.1 hanging on Full Screen preview

New Here ,
Feb 07, 2020 Feb 07, 2020

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I'm having an issue with LR becoming unresponsive most times I attempt to access full screen preview in Windows 10. I have only noticed it in the past week or so. I have a 4k monitor on laptop.

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LEGEND ,
Feb 07, 2020 Feb 07, 2020

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Please post your System Infirmation as Lightroom Classic reports it. In Lightroom Classic click on Help, then System Info, then Copy. Paste that into a reply including info from first line down to just past Plug-in info.

 

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New Here ,
Feb 07, 2020 Feb 07, 2020

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Thanks for the reply.

 

Lightroom Classic version: 9.1 [ 201911291132-64cf80b4 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.18362
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 2.5 GHz
Built-in memory: 16138.2 MB
Real memory available to Lightroom: 16138.2 MB
Real memory used by Lightroom: 6553.4 MB (40.6%)
Virtual memory used by Lightroom: 7703.5 MB
GDI objects count: 1022
USER objects count: 4088
Process handles count: 2533
Memory cache size: 0.0MB
Internal Camera Raw version: 12.1 [ 351 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 2232MB / 8069MB (27%)
Camera Raw real memory: 2289MB / 16138MB (14%)
System DPI setting: 240 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA Quadro T1000 (26.21.14.3145)

 

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\Tim\Pictures\Lightroom\Lightroom Catalog-2.lrcat
Settings Folder: C:\Users\Tim\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

 

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LEGEND ,
Feb 07, 2020 Feb 07, 2020

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Graphics Processor Info:
DirectX: NVIDIA Quadro T1000 (26.21.14.3145)

So that would be v431.45

At NVIDIA looks like v442.19 exists

Always look for new drivers when having issues in Adobe

 

 

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LEGEND ,
Feb 07, 2020 Feb 07, 2020

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Displays: 1) 3840x2160

 

 

As you stated 4K.

 

Does issue alter if in /preferences/performance use GPU is turned on or off? 

 

 

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LEGEND ,
Feb 07, 2020 Feb 07, 2020

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And does issue resolve out if you decrease display resolution to 2K? (actual resolution, not scaling)

 

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New Here ,
Feb 07, 2020 Feb 07, 2020

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Thank you. I had run the DELL updater, but it obviously didn't update the NVidia driver. The issue did improve, but not resolve with that update. I unselected GPU in preferences and it does now seem to have resolved. So far, so good. Thanks for you help.

 

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