LR classic & PS2020 freezes and crashes

[владимирф74947562]

Hi, LR Classic and PS_2020 on WIN10pro (1909-18363.657, i5-3500K, 8.0 GB) work very unstable -constant system freezes and crashes. I can't work. I thought about renewing my license. Can someone suggest possible solutions to the problem? Thank you.

Hi,  I couldn't answer some tips, and close the topic?, but it seems that the problem was a lack of memory, and for some reason in the Windows  virtual memory was disabled (pagefile.sys). I turned on the virtual memory on the system disk, and the situation with freezes and crashes of the system disappeared, I test it. It looks it need to think about increasing RAM to 16 GB. All thanks. 

(Sorry for my English)

[GoldingD]

1 of 5

SYS INFO for Diagnostic assistance

If it will stay up long enough to let you, please gather your system information as lightroom reports it.

In LRC click on Help, then System Information, then Copy.

Paste that into a reply. All info from first line down to just past plug-in info,

(typically looking at GPU driver, and Plug-ins)

[GoldingD]

deleated

[владимирф74947562]

Lightroom Classic version: 9.2 [ 202001311240-2d026470 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.18363
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 3,2 GHz
SqLite Version: 3.30.1
Built-in memory: 8109,1 MB
Real memory available to Lightroom: 8109,1 MB
Real memory used by Lightroom: 862,2 MB (10,6%)
Virtual memory used by Lightroom: 1159,9 MB
GDI objects count: 670
USER objects count: 2127
Process handles count: 1899
Memory cache size: 2,0MB
Internal Camera Raw version: 12.2 [ 384 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 209MB / 4054MB (5%)
Camera Raw real memory: 210MB / 8109MB (2%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1050 (26.21.14.3200)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: D:\LR_WorkCatalog\VAF002_090220\LR_090220\LR_090220.lrcat
Settings Folder: C:\Users\VAF\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) HDR Efex Pro 2
5) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de
 Device : 1c81
 Subsystem : 8c971462
 Revision : a1
 Video Memory : 1977
Adapter #2: Vendor : 8086
 Device : 112
 Subsystem : d0001458
 Revision : 9
 Video Memory : 20
Adapter #3: Vendor : 1414
 Device : 8c
 Subsystem : 0
 Revision : 0
 Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Динамики (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 12.1x4
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: GeForce GTX 1050/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 432.00
GPUDeviceEnabled: false
OGLEnabled: true
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[GoldingD]

2

HARD DRIVE CONTAINING CAT

On what hard drive do you keep your catalog?

By % how free is that hard drive? (Needs to be 25% or better)

And have you checked the drive for errors?

[владимирф74947562]

Not System HD - 600 GB Free

[GoldingD]

3.

ANTIVIRUS ISSUE

What Anti-Virus program do you use?

What other Internet Security software do you use?

[владимирф74947562]

Only Win10 standard win defender

[GoldingD]

4

OH, BY THE WAY

Laptop, Notebook, Desktop, or Workstation?

What make/model

might affect comments related to sys info (especialy integrated video vs descreate GPU)

[владимирф74947562]

Desktop

[GoldingD]

5.

PROBLEM WITH CAT?

If you create a new catalog, does the problems continue?

[владимирф74947562]

Yes, sometimes there are messages about a problem with the directory, but after changing the directory, the problems with stopping and crashing the system remained.

[dj_paige]

Hi, LR Classic and PS_2020 on WIN10pro (1909-18363.657, i5-3500K, 8.0 GB) work very unstable -constant system freezes and crashes.

COnstant system freezes and crashes are either a hardware malfunction or bad drivers. You need to re-install all of your drivers, and also run diagnostic checking on all of your hardware (mother board, memory, hard disks, and cooling system).

[DdeGannes]

Check your RAM modules, they are usually in pairs, one may be failing and causing the crash when under stress. Over the years I have had to replace RAM on at least three occasions, it just happens.

[GoldingD]

1 of 2 same post

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1050 (26.21.14.3200)

Sounds like a problem with the FAT or perhaps with sectors on that hard drive, run checkdsk

NVIDIA GeForce GTX 1050 GPU Driver v432.00

out of date

Use your NVIDIA GeForce Experiance app to check and install update. per NVIDA web page, current driver is v442.19

When you do so, select custom, as to accomplish a clean install.

______________________________________________

2 of 2, something odd going on at this community page, cannot reply, but can edit, so...

Displays: 1) 1920x1200

Not running 4K, hence use GPU if in effect may hurt as opposed to help. If on, turn off (preferences/performance)

____________________________________________

3

Yes, sometimes there are messages about a problem with the directory, but after changing the directory, the problems with stopping and crashing the system remained.

[владимирф74947562 · Accepted solution]

Hi David, the casket opened simply - I restored the temporary swap file on the system disk (virtual memory-PAGEFILE.SYS), the virtual memory was disabled for some reason, and the LR and PS  work was restored, just in case I added 4GB of RAM (now 12 GB), while there are no problems. Thank you very much for your help and advice. Unfortunately I can't figure out how to close my question. (Sorry for my English)

[GoldingD]

on your own posting, the one where you describe how you fixed it, mark it as correct, should be an option, something like that