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LR Classic and Photoshop updates crashing

New Here ,
Oct 23, 2020 Oct 23, 2020

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Installed the latest updates v.10 LR and v.22 Photoshop. Both are crashing my machine on opening, or shortly after (Premiere Pro seems ok so far).

 

The type of crash is like I pressed the reset button, goes direct to a hard reset and the BIOS boot screen, no error report. It's a Windows 10 PC, up to date with patches. Maybe a graphics card issue? I have an NVidia GTX 980 with latest driver v456.71

 

Rolled back those versions for now. Anyone else having probs?

 

 

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LEGEND ,
Oct 23, 2020 Oct 23, 2020

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

GoldingD_0-1603479190594.jpeg

 

GoldingD_1-1603479190595.png

 

 

GoldingD_2-1603479190596.png

 

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New Here ,
Oct 23, 2020 Oct 23, 2020

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Hi - sure, here you go: -

 

Lightroom Classic version: 9.4 [ 202008061458-dbb2971e ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19042
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 3.5 GHz
SqLite Version: 3.30.1
Built-in memory: 65436.1 MB
Real memory available to Lightroom: 65436.1 MB
Real memory used by Lightroom: 2758.4 MB (4.2%)
Virtual memory used by Lightroom: 4291.2 MB
GDI objects count: 669
USER objects count: 2498
Process handles count: 2025
Memory cache size: 174.7MB
Internal Camera Raw version: 12.4 [ 555 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 206MB / 32718MB (0%)
Camera Raw real memory: 223MB / 65436MB (0%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 4096x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 980 (27.21.14.5671)

 

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: E:\lrcats\Nick Redman\Nick Redman.lrcat
Settings Folder: C:\Users\nick\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) ColorChecker Camera Calibration
3) Facebook
4) Flickr
5) HDR Efex Pro 2
6) Helicon Focus Export
7) Luminar 4
8) Nikon Tether Plugin

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New Here ,
Nov 13, 2020 Nov 13, 2020

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Two NVIDIA driver updates later and it's working now. Version 457.30 released 09/11/20 fixed it.

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