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LR Classic CC 8.2 crashing on open

New Here ,
Feb 12, 2019

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I updated to the newest LR Classic update this morning (8.2), and the application will not open, instead generating a crash report.  I also updated to the new version of PS, but haven't noticed any issues yet. Restarting my computer did not fix the issue.  I also tried rolling back to the previous version and re-updating.  The issue persists.

Windows 10 Pro ver. 1809 OS build 17763.253

Intel Core i7-6820HK

64 GB RAM

Dear All,

I tried to install Lightroom CC Classic Version 8.2 today and it worked. I installed 2 updates of the NVIDIA driver since my last post.

The latest NVIDIA driver = 25.21.14.1935.

From my viewpoint, this issue is solved now.

Best Regards,

helmet13

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LR Classic CC 8.2 crashing on open

New Here ,
Feb 12, 2019

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I updated to the newest LR Classic update this morning (8.2), and the application will not open, instead generating a crash report.  I also updated to the new version of PS, but haven't noticed any issues yet. Restarting my computer did not fix the issue.  I also tried rolling back to the previous version and re-updating.  The issue persists.

Windows 10 Pro ver. 1809 OS build 17763.253

Intel Core i7-6820HK

64 GB RAM

Dear All,

I tried to install Lightroom CC Classic Version 8.2 today and it worked. I installed 2 updates of the NVIDIA driver since my last post.

The latest NVIDIA driver = 25.21.14.1935.

From my viewpoint, this issue is solved now.

Best Regards,

helmet13

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Feb 12, 2019 0
Adobe Employee ,
Feb 12, 2019

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Hi Matthewa,

Sorry to hear about Lightroom crashing, could you please try the steps here and see if it helps: Lightroom doesn't launch on Windows

Regards,
Sahil

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Feb 12, 2019 0
New Here ,
Feb 12, 2019

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I suppose I'll try those steps later, but I'm not sure why they'd only apply to the newest update.  The version of Lightroom Classic CC prior to 8.2 opens just fine after I rolled back to it so I doubt it's an issue with damaged distributable packages.  Also, my Windows is fully up to date.

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Feb 12, 2019 0
Explorer ,
Feb 12, 2019

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Hi Sahil,

I´m facing the same problem.

Don´t think I have to search my pc for troubleshooting. I expect that new updates has to run properly. That is for what I paid.

Regards,

Ralf

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Feb 12, 2019 1
New Here ,
Feb 13, 2019

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Done all that, but doesn't help.

Sill crash on start of LR Classic 8.2 and LR CC 2.2., but no problem with LR Classic 8.1 and LR CC 2.1.

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Feb 13, 2019 0
Explorer ,
Feb 13, 2019

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where can I get LR Classic 8.1?

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Feb 13, 2019 0
Adobe Community Professional ,
Feb 14, 2019

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You can install older versions of your CC apps in the CC desktop app.

Here you'll find additional informations:

Install previous version of your Creative Cloud app

How to Install Older Versions of Creative Cloud Apps - TekRevue

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Feb 14, 2019 1
Explorer ,
Feb 14, 2019

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Uninstall 8.2 from Creative Cloud then click manage, other versions, select  8.1.   This worked for me

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Feb 14, 2019 0
Community Beginner ,
Feb 14, 2019

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Yes - that's fine as a temporary workaround but I pay my subscription to be able to use the latest version and still nothing.

Anyone any ideas?

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Feb 14, 2019 1
Explorer ,
Feb 14, 2019

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I totally agree, I am unhappy same as you but couldn't be without LR whilst waiting for the fix.

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Feb 14, 2019 0
Explorer ,
Feb 13, 2019

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done all that. it doesn't work 😕

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Feb 13, 2019 0
Explorer ,
Feb 13, 2019

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i just noticed that all Microsoft Visual C++ redistributable packages versions installed on my desktop are newer than the ones recommended by Adobe.

where can I find those old packages that Lightroom 8.2 needs?

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Feb 13, 2019 0
New Here ,
Feb 12, 2019

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I am having the same issue. Both Lightroom Classic and Lightroom CC crash when opening. Was fine before update this morning.

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Feb 12, 2019 0
Community Beginner ,
Feb 12, 2019

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Yeah, same thing. LR CC doesn't open too. Though ACR works fine.

Win1809, i7-6700HQ, GTX980M

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Feb 12, 2019 0
Adobe Community Professional ,
Feb 13, 2019

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Please try to deactivate the GPU support

Adobe Lightroom GPU Troubleshooting and FAQ  -> here especially section "Solution 2"

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Feb 13, 2019 0
Community Beginner ,
Feb 13, 2019

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I think andrewc48404960 already tried this and this is not a solution

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Feb 13, 2019 0
Community Beginner ,
Feb 13, 2019

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Yes - tried all of that.  No luck. 

It does seem GPU related as the only thing that has worked so far is to disable to GPU entirely (not just hardware acceleration).

This is obviously not a workable solution long term.

Any update from Adobe?

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Feb 13, 2019 1
Community Beginner ,
Feb 13, 2019

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Oh, ACR crashes the moment you toggle Enhance Details

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Feb 13, 2019 0
Community Beginner ,
Feb 13, 2019

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Hi, exact same issue here.

  • Windows 10 up to date
  • GPU Driver updated
  • All other adobe programs work OK
  • 8.1 still boots
  • 8.2 immediately crashes - doesn't get to splash screen

In order to try and fix this late last night I tried:

  • Different user account - no change
  • Updated all MS visual C++ redistributable packages - no change
  • Updated GPU Drivers to latest (GTX 1080 Ti - 418.81) - no change
  • Windows Update - no change
  • Remove and re-install lightroom - no change
  • Remove all CC apps and CC, followed by CC cleaner and a fresh reinstall (that was fun at midnight last night) - no change.

This morning I did manage to get it to boot - and this was by disabling the GPU completely (obviously not a workable solution). It did boot.  I turned off GPU acceleration to see if it would boot with the GPU enabled - no luck, still crashes.  Crash report included below for info.

Urgent fix please!

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="2.0.3" clientVersion="2.0.3" applicationName="Adobe Lightroom Classic" applicationVersion="8.2" build="[1204643]" source="Windows-Client">

<time year="2019" month="2" day="13" hour="8" minute="0" second="29" timeoffset="0" timezone="GMT Standard Time"/>

<user guid="73f6cc16-2faa-40e7-ac5a-41599dbab14a"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="17763" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="16297" machine="Intel(R) Core(TM) i7-5930K CPU @ 3.50GHz" model="Intel64 Family 6 Model 63 Stepping 2" cpuCount="12" cpuType="8664" cpuFreq="3500 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFA3CA8E484">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFA3CA8E484" symbolname="OpenAdapter12"/>

<stackStatement index="1" address="0x00007FFA440842C6" symbolname="D3D12PIXReportCounter"/>

<stackStatement index="2" address="0x00007FFA445FAA80" symbolname="DMLCreateDevice"/>

<stackStatement index="3" address="0x00007FFA445F9F6C" symbolname="DMLCreateDevice"/>

<stackStatement index="4" address="0x00007FFA445F44A4" symbolname="DMLCreateDevice"/>

<stackStatement index="5" address="0x00007FFA445F3E4D" symbolname="DMLCreateDevice"/>

<stackStatement index="6" address="0x00007FFA445F3D31" symbolname="DMLCreateDevice"/>

<stackStatement index="7" address="0x00007FFA2D6BB60A" symbolname="DllGetActivationFactory"/>

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<stackStatement index="11" address="0x00007FFA2D529783" symbolname="DllGetActivationFactory"/>

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<stackStatement index="14" address="0x00007FFA62CB3C69" symbolname="WML_CreateSession"/>

<stackStatement index="15" address="0x00000001803FFFB1" symbolname="RCPtrBase::RCPtrBase"/>

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<stackStatement index="20" address="0x00000001803FDDC2" symbolname="RCPtrBase::RCPtrBase"/>

<stackStatement index="21" address="0x00000001806BD407" symbolname="AgTemperatureTint_load"/>

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Feb 13, 2019 0
Community Beginner ,
Feb 13, 2019

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I have the same problem.

I was using LR 8.2 today and tried to use the Enhance Details. An error came up saying I needed to update Windows 10 for it to work. I updated Windows 10 and ever since Lightroom Classic CC and CC for Desktop crash upon startup.

I have uninstalled Classic CC and gone back to 8.1 and I am able to work. This is very frustrating.

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Feb 13, 2019 1