LR Classic CC 8.2 crashing on open

[matthewa9372878]

I updated to the newest LR Classic update this morning (8.2), and the application will not open, instead generating a crash report.  I also updated to the new version of PS, but haven't noticed any issues yet. Restarting my computer did not fix the issue.  I also tried rolling back to the previous version and re-updating.  The issue persists.

Windows 10 Pro ver. 1809 OS build 17763.253

Intel Core i7-6820HK

64 GB RAM

[Sahil.Chawla]

Hi Matthewa,

Sorry to hear about Lightroom crashing, could you please try the steps here and see if it helps: Lightroom doesn't launch on Windows

Regards,
Sahil

[matthewa9372878]

I suppose I'll try those steps later, but I'm not sure why they'd only apply to the newest update.  The version of Lightroom Classic CC prior to 8.2 opens just fine after I rolled back to it so I doubt it's an issue with damaged distributable packages.  Also, my Windows is fully up to date.

[ralft44970665]

Hi Sahil,

I´m facing the same problem.

Don´t think I have to search my pc for troubleshooting. I expect that new updates has to run properly. That is for what I paid.

Regards,

Ralf

[jensstadsgaard]

Done all that, but doesn't help.

Sill crash on start of LR Classic 8.2 and LR CC 2.2., but no problem with LR Classic 8.1 and LR CC 2.1.

[Paulgi]

where can I get LR Classic 8.1?

[AxelMatt]

You can install older versions of your CC apps in the CC desktop app.

Here you'll find additional informations:

Install previous version of your Creative Cloud app

How to Install Older Versions of Creative Cloud Apps - TekRevue

[andys16903412]

Uninstall 8.2 from Creative Cloud then click manage, other versions, select  8.1.   This worked for me

[andrewc48404960]

Yes - that's fine as a temporary workaround but I pay my subscription to be able to use the latest version and still nothing.

Anyone any ideas?

[andys16903412]

I totally agree, I am unhappy same as you but couldn't be without LR whilst waiting for the fix.

[Paulgi]

done all that. it doesn't work 😕

[Paulgi]

i just noticed that all Microsoft Visual C++ redistributable packages versions installed on my desktop are newer than the ones recommended by Adobe.

where can I find those old packages that Lightroom 8.2 needs?

[bigdx]

I am having the same issue. Both Lightroom Classic and Lightroom CC crash when opening. Was fine before update this morning.

[drivingrain]

Yeah, same thing. LR CC doesn't open too. Though ACR works fine.

Win1809, i7-6700HQ, GTX980M

[AxelMatt]

Please try to deactivate the GPU support

Adobe Lightroom GPU Troubleshooting and FAQ  -> here especially section "Solution 2"

[drivingrain]

I think andrewc48404960 already tried this and this is not a solution

[andrewc48404960]

Yes - tried all of that.  No luck. 

It does seem GPU related as the only thing that has worked so far is to disable to GPU entirely (not just hardware acceleration).

This is obviously not a workable solution long term.

Any update from Adobe?

[drivingrain]

Oh, ACR crashes the moment you toggle Enhance Details

[andrewc48404960]

Hi, exact same issue here.

• Windows 10 up to date
• GPU Driver updated
• All other adobe programs work OK
• 8.1 still boots
• 8.2 immediately crashes - doesn't get to splash screen

In order to try and fix this late last night I tried:

• Different user account - no change
• Updated all MS visual C++ redistributable packages - no change
• Updated GPU Drivers to latest (GTX 1080 Ti - 418.81) - no change
• Windows Update - no change
• Remove and re-install lightroom - no change
• Remove all CC apps and CC, followed by CC cleaner and a fresh reinstall (that was fun at midnight last night) - no change.

This morning I did manage to get it to boot - and this was by disabling the GPU completely (obviously not a workable solution). It did boot.  I turned off GPU acceleration to see if it would boot with the GPU enabled - no luck, still crashes.  Crash report included below for info.

Urgent fix please!

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="2.0.3" clientVersion="2.0.3" applicationName="Adobe Lightroom Classic" applicationVersion="8.2" build="[1204643]" source="Windows-Client">

<time year="2019" month="2" day="13" hour="8" minute="0" second="29" timeoffset="0" timezone="GMT Standard Time"/>

<user guid="73f6cc16-2faa-40e7-ac5a-41599dbab14a"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="17763" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="16297" machine="Intel(R) Core(TM) i7-5930K CPU @ 3.50GHz" model="Intel64 Family 6 Model 63 Stepping 2" cpuCount="12" cpuType="8664" cpuFreq="3500 MHz"/>

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[rrrad]

I have the same problem.

I was using LR 8.2 today and tried to use the Enhance Details. An error came up saying I needed to update Windows 10 for it to work. I updated Windows 10 and ever since Lightroom Classic CC and CC for Desktop crash upon startup.

I have uninstalled Classic CC and gone back to 8.1 and I am able to work. This is very frustrating.

[andys16903412]

I also have same problem. 8.2 crashes on opening 8.1 is fine

[jensstadsgaard]

Have the exact same issue.

LR Classic 8.2 is crashing on start. The same does LR CC 2.2

LR Classic 8.1 and LR CC 2.1 is working fine.

[Paulgi]

i have the same problem.

i was having lots of problems with 8.1, but at least i was able to work slowly, then i update to 8.2 expecting to solve the problems, but instead i'm completely unable to work since yesterday because the LR 8.2 crashes a few seconds after opening.

we really need urgently a way to convert the db to LR 6. LR classic CC is impossible to use.

[helmet13]

Dear All,

I have the same bug - a crash report is generated - after installin lightroom cc classic version 8.2. Version 8.1 runs as it should.

Any idea how to solve this?

Best Regards,

helmet13

[fkelly12054]

I may have posted in the wrong place at:

https://forums.adobe.com/thread/2596296

but can basically echo and add to this thread.  Here is the event viewer diagnostics for this problem

Faulting application name: Lightroom.exe, version: 8.2.0.10, time stamp: 0x5c518356

Faulting module name: nvwgf2umx.dll, version: 25.21.14.1891, time stamp: 0x5c5b3624

Exception code: 0xc0000005

Fault offset: 0x00000000003ce484

Faulting process id: 0x1e8c

Faulting application start time: 0x01d4c735e7171901

Faulting application path: C:\Program Files\Adobe\Adobe Lightroom Classic CC\Lightroom.exe

Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nvcvi.inf_amd64_060ebefc1760b49d\nvwgf2umx .dll

Report Id: 16dd8646-ba60-4588-8bc4-c7dfa9045451

Faulting package full name:

Faulting package-relative application I

Following the troubleshooting tips and editing agprefs does nothing.  Disabling graphics card is not a good long term solution especially since Windows will just re-detect it and reinstall it when you aren't looking.  Going back to 8.1 works for now.