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LR Classic crashes regualy

New Here ,
Nov 16, 2020 Nov 16, 2020

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I am Running LR Clasic on Mac with the current OS X version and since 2 weeks at least 1-2 times per day LR Classic crashes  ... Any ideas 

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LEGEND ,
Nov 17, 2020 Nov 17, 2020

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"... Mac with the current OS X version ..."

 

What version NUMBER is that?

 

What actions in Lightroom Classic seems to cuase this crash? Please be specific and detailed.

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Community Expert ,
Nov 17, 2020 Nov 17, 2020

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The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

ā€Æ 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link. 

ā€Æ 

Another step is to try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

ā€Æ 

If this doesn't help we need more informations about your environment. 

  • Which operating system do you use? 
  • Which version of Lightroom do you use? 

Please post the exact version and not only phrases as "recent", "latest" and so on. 

ā€Æ 

Do you get an error message? If yes, please post the exact message or an screenshot.ā€Æ 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.6 - Nik Collection 6.9 - PureRAW 4 - Topaz Photo AI 2

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New Here ,
Nov 18, 2020 Nov 18, 2020

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Bildschirmfoto 2020-11-19 um 06.40.01.png

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New Here ,
Nov 18, 2020 Nov 18, 2020

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MAC OS X 11.01

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LEGEND ,
Nov 19, 2020 Nov 19, 2020

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Repeating my earlier question:

 

What actions in Lightroom Classic seems to cuase this crash? Please be specific and detailed.

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New Here ,
Nov 24, 2020 Nov 24, 2020

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Hi sorry for the delay... during my selection in the Libary I switch sometimes to development ... the crash always appears in the switch from Libary to development ... after restart it works wor more or less 20-30 actions and then the crash appears again 

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New Here ,
Nov 24, 2020 Nov 24, 2020

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.... and this crash was also before I installed Big sur

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LEGEND ,
Nov 19, 2020 Nov 19, 2020

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LEGEND ,
Nov 25, 2020 Nov 25, 2020

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Have you considered resetting the preference file? The preference file can get corrupted resulting in odd behavior. A corrupt preference file is not replaced during an update/upgrade.

 

see: https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

 

Note that any settings you changed in preferences may reset to defaults.

 

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LEGEND ,
Nov 25, 2020 Nov 25, 2020

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Also

 

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

Please_Post_Your_Sys_Info_as_LrC_reports_it.png

 

 

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New Here ,
Nov 25, 2020 Nov 25, 2020

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Thanks very much for your support 

 

Here are the system information

 

Lightroom Classic-Version: 10.0 [ 202010011851-ef6045e0 ]
Lizenz: Creative Cloud
Spracheinstellung: de-DE
Betriebssystem: Mac OS 10
Version: 10.16.0 [20B29]
Anwendungsarchitektur: x64
Anzahl logischer Prozessoren: 8
Prozessorgeschwindigkeit: 3,1 GHz
SQLite-Version: 3.30.1
Integrierter Speicher: 16.384,0 MB
FĆ¼r Lightroom verfĆ¼gbarer phys. Speicher: 16.384,0 MB
Von Lightroom verwendeter phys. Speicher: 1.171,6 MB (7,1%)
Von Lightroom verwendeter virtueller Speicher: 6.997,4 MB
Cache-SpeichergrĆ¶ĆŸe: 82,2MB
Interne Camera Raw-Version: 13.0 [ 610 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 5
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 0MB / 8191MB (0%)
Physischer Speicher in Camera Raw: 1MB / 16384MB (0%)
Monitore/AnzeigegerƤte: 1) 3360x2100

Informationen zum Grafikprozessor:
Metal: AMD Radeon Pro 560

 

Anwendungsordner: /Applications/Adobe Lightroom Classic
Bibliothekspfad: /Volumes/Macbook Peter/Berlin August 2020/Berlin August 2020-v10-2.lrcat
Einstellungen-Ordner: /Users/petermuller/Library/Application Support/Adobe/Lightroom

Installierte Zusatzmodule:
1) Facebook
2) HDR Efex Pro 2
3) Mirage Drucken
4) Nikon Tether-Zusatzmodul
5) Perfect B&&W 9
6) Perfect Effects 9
7) Perfect Enhance 9
8) Perfect Photo Suite 9
9) Perfect Portrait 9
10) Perfect Resize 9
11) Pixieset

 

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LEGEND ,
Nov 26, 2020 Nov 26, 2020

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Plugin issues?

1) Facebook
2) HDR Efex Pro 2
3) Mirage Drucken
4) Nikon Tether-Zusatzmodul
5) Perfect B&&W 9
6) Perfect Effects 9
7) Perfect Enhance 9
8) Perfect Photo Suite 9
9) Perfect Portrait 9
10) Perfect Resize 9
11) Pixieset

Bring up the Plug-in Manager.

Check for any issues.

Probably not Facebook, or Nikon Tether (Adobe provided)

 

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LEGEND ,
Nov 26, 2020 Nov 26, 2020

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MACOS ODDITY

 

Betriebssystem: Mac OS 10
Version: 10.16.0 [20B29]

 

Do you have some early Beta version of MACOS Big Sur?

v10.16 is odd, perhaps a non official copy. Actual released copy is v11.0.1

Check for an update.

 

https://appleinsider.com/inside/macos-10.16

 

or revert to Catalina, 

 

 

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New Here ,
Nov 26, 2020 Nov 26, 2020

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LATEST

I installed 11.0.1 official release 

no beta. Don't know why LR thinks it's a different version ?

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