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LR Classic keeps crashing on startup

Explorer ,
Aug 17, 2020

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I've done a clean uninstall of all Adobe products, I started a new catalog, I disabled my GPU, I've done everything I can to fix this problem and Lightroom still crashes upon startup. 

 

I'm in the middle of a 100 photo wedding shoot. I need this to be working. 

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.9.0" clientVersion="2.9.0" applicationName="Adobe Lightroom Classic" applicationVersion="9.3" build="[202005281810-476e492c]" source="Windows-Client" crashType="n/a">
<time year="2020" month="8" day="17" hour="19" minute="22" second="7" timeoffset="-360" timezone="Central Daylight Time"/>
<user guid="ae9e8419-8bbc-4c54-af05-bbc72836b936"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19041" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32697" machine="AMD Ryzen 5 3600X 6-Core Processor" model="AMD64 Family 23 Model 113 Stepping 0" cpuCount="12" cpuType="8664" cpuFreq="3800 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 2070" description="NVIDIA GeForce RTX 2070" driverDate="20200621000000.000000-000" driverVersion="27.21.14.5148" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1F02&#38;SUBSYS_3FDA1458&#38;REV_A1&#92;4&#38;31AC7A68&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF9FFDFAB3D">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF9FFDFAB3D" symbolname="DllUnregisterServer"/>
<stackStatement index="1" address="0x00007FF9FFDFD1A8" symbolname="DllUnregisterServer"/>
<stackStatement index="2" address="0x00007FF9F55FDFD6" symbolname="FxPluginMain"/>
<stackStatement index="3" address="0x00007FF9F55E9E79" symbolname="FxPluginMain"/>
<stackStatement index="4" address="0x00007FF9F55EF5E8" symbolname="FxPluginMain"/>
<stackStatement index="5" address="0x00007FF9F55EF8C1" symbolname="FxPluginMain"/>
<stackStatement index="6" address="0x00007FF9F55FD99B" symbolname="FxPluginMain"/>
<stackStatement index="7" address="0x00007FF9F55F5974" symbolname="FxPluginMain"/>
<stackStatement index="8" address="0x000000000E07E9C1" symbolname="AgNativeGdiPlusImage::operator="/>
<stackStatement index="9" address="0x000000000E0800E7" symbolname="AgNativeGdiPlusImage::operator="/>
<stackStatement index="10" address="0x00007FFA0C6A6FD4" symbolname="BaseThreadInitThunk"/>
<stackStatement index="11" address="0x00007FFA0DADCEC1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x00000000444CD330"/>
<register name="RCX" value="0x00000000444CD330"/>
<register name="RDX" value="0x006D007500690064"/>
<register name="RSI" value="0x006D007500690064"/>
<register name="RDI" value="0x006D007500690064"/>
<register name="RSP" value="0x00000000444CD2C0"/>
<register name="RBP" value="0x00000000444CD4F0"/>
<register name="RIP" value="0x00007FF9FFDFAB3D"/>
<register name="EFL" value="0x0000000000010256"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

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LR Classic keeps crashing on startup

Explorer ,
Aug 17, 2020

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I've done a clean uninstall of all Adobe products, I started a new catalog, I disabled my GPU, I've done everything I can to fix this problem and Lightroom still crashes upon startup. 

 

I'm in the middle of a 100 photo wedding shoot. I need this to be working. 

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.9.0" clientVersion="2.9.0" applicationName="Adobe Lightroom Classic" applicationVersion="9.3" build="[202005281810-476e492c]" source="Windows-Client" crashType="n/a">
<time year="2020" month="8" day="17" hour="19" minute="22" second="7" timeoffset="-360" timezone="Central Daylight Time"/>
<user guid="ae9e8419-8bbc-4c54-af05-bbc72836b936"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19041" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32697" machine="AMD Ryzen 5 3600X 6-Core Processor" model="AMD64 Family 23 Model 113 Stepping 0" cpuCount="12" cpuType="8664" cpuFreq="3800 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 2070" description="NVIDIA GeForce RTX 2070" driverDate="20200621000000.000000-000" driverVersion="27.21.14.5148" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1F02&#38;SUBSYS_3FDA1458&#38;REV_A1&#92;4&#38;31AC7A68&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF9FFDFAB3D">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF9FFDFAB3D" symbolname="DllUnregisterServer"/>
<stackStatement index="1" address="0x00007FF9FFDFD1A8" symbolname="DllUnregisterServer"/>
<stackStatement index="2" address="0x00007FF9F55FDFD6" symbolname="FxPluginMain"/>
<stackStatement index="3" address="0x00007FF9F55E9E79" symbolname="FxPluginMain"/>
<stackStatement index="4" address="0x00007FF9F55EF5E8" symbolname="FxPluginMain"/>
<stackStatement index="5" address="0x00007FF9F55EF8C1" symbolname="FxPluginMain"/>
<stackStatement index="6" address="0x00007FF9F55FD99B" symbolname="FxPluginMain"/>
<stackStatement index="7" address="0x00007FF9F55F5974" symbolname="FxPluginMain"/>
<stackStatement index="8" address="0x000000000E07E9C1" symbolname="AgNativeGdiPlusImage::operator="/>
<stackStatement index="9" address="0x000000000E0800E7" symbolname="AgNativeGdiPlusImage::operator="/>
<stackStatement index="10" address="0x00007FFA0C6A6FD4" symbolname="BaseThreadInitThunk"/>
<stackStatement index="11" address="0x00007FFA0DADCEC1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x00000000444CD330"/>
<register name="RCX" value="0x00000000444CD330"/>
<register name="RDX" value="0x006D007500690064"/>
<register name="RSI" value="0x006D007500690064"/>
<register name="RDI" value="0x006D007500690064"/>
<register name="RSP" value="0x00000000444CD2C0"/>
<register name="RBP" value="0x00000000444CD4F0"/>
<register name="RIP" value="0x00007FF9FFDFAB3D"/>
<register name="EFL" value="0x0000000000010256"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

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Crash or freeze

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Aug 17, 2020 0
LEGEND ,
Aug 17, 2020

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You probably need to google on the following, or part of the following:

 

 

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" 

 

 

and perhaps this:

 

<stackStatement index="0" address="0x00007FF9FFDFAB3D" symbolname="DllUnregisterServer"/>

 

well, actually:

symbolname="DllUnregisterServer"

 

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Aug 17, 2020 0
GoldingD LATEST
LEGEND ,
Aug 17, 2020

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<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 2070" description="NVIDIA GeForce RTX 2070" driverDate="20200621000000.000000-000" driverVersion="27.21.14.5148" 

 

 

So v 451.48 of the GPU driver?NVIDIA web site shows v452.06 available, not far defferent, but perhaps a clean install/update?

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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