LR Classic Not Working With DJI Mavic Mini or Mavic 2 Pro video

Community Beginner ,
Jul 11, 2020

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I have recently imported a large collection of videos for an assortment of DJI drones.


Lightroom is not working with the videos.  First problem is that LR does not show the meta data for any fo the MP4 or MOV files from my drones.  Anotther app called Anyfile shows all kinds of metadata in the video files.  Even the GPS information is not read by LR.


Second problem is the videos do not play within Lightroom. 


I just tried to select a Mavic Mini H.264 video from the bottom list of objects.  The pane in the middle of the screen says "There was an error working with the video".  I am able to see thumbnail for the video in the list at the bottom, and in the grid. In the grid, I can even mouse hover right and left to get a scrub through the video on the thumbnail. But double clicking it to open gives me a blank grey area in middle of screen, a nonworking play bar at the bottom, and eventually after a long pause "There was an error working with the video"


This happens for any video that I try. I went into Preferences -> Performance and turned off Use Graphics Processor and this did not help.

I just tturned hardware acceleration back on Custom. Now the video hover scrubs in grid, and when I double click it, I see a frame of the video flicker full screen, then back to grey. And after a long pause "There was an error working with the video". 


Earlier I had an error comming up "unknown error: develop_settings"


I have uploaded a series of videos testing the various modes H.264 & H.265 with .MOV and .MP4 for Mavic 2 Pro. None of them can be displayed within Lightroom Classic. I have also included a sample Mavic Mini video that will not display in Lightroom Classic.



I am using 20218 Macbook Pro, MacOS Catalina 10.15.5 and the latest Lightroom Classic.


Lightroom Classic version: 9.3 [ 202005281810-476e492c ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 10
Version: 10.15.5 [19F101]
Application architecture: x64
Logical processor count: 12
Processor speed: 2.9 GHz
SqLite Version: 3.30.1
Built-in memory: 32,768.0 MB
Real memory available to Lightroom: 32,768.0 MB
Real memory used by Lightroom: 1,020.5 MB (3.1%)
Virtual memory used by Lightroom: 8,681.0 MB
Memory cache size: 96.3MB
Internal Camera Raw version: 12.3 [ 493 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16383MB (0%)
Camera Raw real memory: 0MB / 32768MB (0%)
Displays: 1) 3360x2100

Graphics Processor Info:
Metal: AMD Radeon Pro 560X


Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/garnetchaney/Pictures/Lightroom/Lightroom Catalog.lrcat
Settings Folder: /Users/garnetchaney/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Facebook
4) Flickr
5) Nikon Tether Plugin

Config.lua flags: None

AudioDeviceIOBlockSize: 512
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default (MacBook Pro Speakers)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
CoreImage: true
GL_RENDERER: AMD Radeon Pro 560X OpenGL Engine
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 2.1 ATI-3.9.15
OGLEnabled: true
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_blend_equation_separate GL_ATI_blend_weighted_minmax GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

Import and export, Mac, Problem or error







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Most Valuable Participant ,
Jul 13, 2020

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I imported those videos into my LR 9.3 / Mac OS 10.15.5 and started playing them. Soon enough, one one of the videos LR gave the error message, "Video System Error: Unknown message: nextFrame". It gave that error on all of the videos after that.  


But after restarting LR, they all play fine, and I can't reproduce the problem.


Only one of the videos, DJI_0830.MP4, has GPS metadata, and it doesn't import into my LR either.


In general, LR's support for video, including video metadata, has always been weak and inconsistent, and there have been reports like yours since video was first introduced in LR 3. Sometimes playback stutters, even on fully capable hardware. I gave up on it a long time and use Any File to many my vidoes (with Ctrl+O invoking Any File > Open to play the videos in Mac OS's Quick Time app). 


Adobe developers won't see your feedback here -- they don't participate in this forum. I suggest you post a bug report in the official Adobe feedback forum, where Adobe wants all bug reports and feature suggestions:


Adobe product developers do read everything posted there.


Be sure to include the first ten lines of the menu command Help > System Info.  Provide all the details, rather than linking back to this thread -- experience shows that Adobe developers tend not to follow the links. (Safari users, uncheck the option Safari > Preferences > Privacy > Prevent Cross-Site Tracking or use Chrome or Firefox.)


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