LR Classic Slideshow - export at 1080p freezes

[John Blaustein]

Hi,

I have a slideshow with 30 images and music that is 1.5 minutes.  Images are both horizontal and vertical.  I can export at 720 with no issues.  However, when I try to export at 1080p, the progress bar simply freezes just after starting--there is a tiny gray portion of the bar that shows.  It can sit for hours, and nothing happens.

If I make a slideshow with just 8 images--horizontal and vertical--I can export at 1080p.  When I go to 30 images, export freezes.

I have the latest video driver.  I have reset preferences.  I have exited LR while in the Slideshow module and then restarted LR.  I have read everything I can find online.  

I desperately need to fix this.  I hope someone can help.

Thank you!

John

SYSTEM INFO:

Lightroom Classic version: 9.2 [ 202001311240-2d026470 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.18363
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.4 GHz
SqLite Version: 3.30.1
Built-in memory: 16281.1 MB
Real memory available to Lightroom: 16281.1 MB
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Desktop composition enabled: Yes
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Graphics Processor Info:
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Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: F:\JB_Lightroom\Lightroom_6_Catalog-2-2.lrcat
Settings Folder: C:\Users\John Blaustein\AppData\Roaming\Adobe\Lightroom

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[sumeetch]

Hi John,

Thanks for reporting the issue. A bug has already been logged for it.

We are looking into it.

Could you also please share the assets (images/videos) that you were working with when you got this issue? It would help us further investigate into it. You can use Dropbox or any other serivce to share.

Regards,

Sumeet

[John Blaustein]

Hi Sumeet,

Yes, tomorrow I will send you a Dropbox link with the files. Can you give me an Adobe email address to which I can share the Dropbox link?  I'd prefer not to post the link publicly. 

Clearly this bug won't be fixed by the time I need my 1080p slideshow. Very disappointing considering that I pay for LR every month. 

In any case, thank you for your quick reply and for your help.

Best,

John

[Rob_Cullen]

Hi Sumeet,

Can you post your credentials?

You are not shown as 'Adobe staff', you have only ever posted this once, and requesting images by dropbox is a bit sus.

[sumeetch]

Hi WobertC/John,

I work as a Lead in Adobe. You can mail me assets with issues related to videos and slideshows at sumeetch@adobe.com

[Rob_Cullen]

John,

If you are desperate for a quick fix, you could try the answer at-

https://community.adobe.com/t5/lightroom-classic/lightroom-cc-classic-slideshow-export-video-broken/...

Involves creating 'landscape' images from the 'Portrait' images, and using these new files in the SS.

[John Blaustein]

Sumeet -- thank you for confirming that you are at Adobe and for providing your email address. I will send the link to the files later today.

Wobert -- thank you for the suggestion.  I tried a slideshow with only landscape images and that didn't help--1080p still froze.  720p no problems.  In my test with only eight images, including landscape and portrait, 1080p worked fine.

Later today, I am going to try something that occurred to me in the middle of the night.  I am going to export all of the images as JPGs, import those back into LR, and then try the 1080p slideshow again.  The images for this slideshow come from 3-4 different cameras (RAW), scans from film, and a couple of PSDs.  Maybe changing the format of all images to JPG will work.  If JPG doesn't work, I may try TIFF.  I will report back later.

Thanks for the help!

John

[John Blaustein]

Hi Sumeet,

I have emailed you a Dropbox link to all of the files--images and music.

UPDATE.....

MYSTERIOUS SUCCESS: When I first booted up the computer today, I immediately opened LR and immediately tried the video export at 1080p.  Guess what?  It worked--no freeze!  Trying again failed--freeze.

WORKAROUND: I did an experiment.  I exported all of the slideshow images as JPGs and TIFFs.  (I renamed the files using Sequence-Filename so that I could maintain the image order when importing.)  I imported those into LR and when I exported to video at 1080p, it worked perfectly (both using the JPGs and TIFFs).  The export works repeatedly.  Go figure!

John

[John Blaustein]

FURTHER UPDATE:

Thank you to Sumeet for your help offline!  I really appreciate Sumeet's and Adobe's responsiveness to my issue here.  (I sent Sumeet my files via Dropbox, and he did some tests to help me narrow down the problem.)

I have found two ways to WORKAROUND the problem of LR freezing when exporting a slideshow to video at 1080p.  Both of these methods work on my Windows 10 system, but there is no guarantee they will work on other systems.  Note that my slideshow has both landscape and portrait images.

Method 1)  Assuming all of the images for the slideshow are in a collection, export the entire collection at full-size in either JPG or TIFF format, sRGB.  When doing the export, rename the output files using Sequence-Filename.  Next, import these new files back into LR, create a collection of these files and make the slideshow using these files.  Exporting as video at 1080p should work fine.  (The order of the images will match the original slideshow because of using Sequence-Filename when creating the new images.)

Method 2) Assuming all of the images for the slideshow are in a collection, export the collection as a new catalog.  Select the collection, then File > Export As Catalog, checking Export Negative files and Include Available Previews.  Open this new catalog and create the slideshow.  Exporting as video at 1080p should work fine.

On my system, LR crashed intermittently when adding an .MP4 music file to the slideshow.  In Preferences > Performance, turning off Use Graphics Processor allowed me to add the music without the crash.  After the music was added, I could re-enable Use Graphics Processor, but I'm not sure it made anything go faster.  (That's just my system which is a few years old.)

I hope these two WORKAROUNDS might help others with this issue.  Again, my thanks to Sumeet and Adobe for the help.

John

[Vrsr63]

Hi, I was having this problem and after reading what some considered solutions, I decided to try this....I out some of the landscape images in thre front of my slide, and made sure that there were others through out the frame which consisted of portrait and landscape images, 28 in all, and it exported with no problems. I agree that Adobe needs to fix this.. thanks. 

[fellowheir]

Has anyone asked Scott Kelby or any of the guys at Kelby1 about this?

[gurujeet]

I have the same problem. It worked on a Collection of 70 images with a custom order. I created another Collection of the same 70 images and changed the ordering. It freezes and fails to export. I am trying to make a book and am evaluating various image orders. I want to share the exported videos with editors who are making suggestions. Very frustrating that this isn't working properly.