LR crashes when importing images

Explorer ,
Jun 09, 2018

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greetings,

windows 7 running the photographers bundle since it started ps and lr.

recently my lightroom updated to classic. since that time i have been unable to import images, i'll get several hundred somtimes several thousand before lr crashes... it seems to loose contact with drive E (external where the images are going)  this has never happened before.  i get among other msgs. autoplay searching for content and all the folders go ? . i'm thinking the problem is associated with this new update.

any help would be appreciated.

Adobe Community Professional
Correct answer by Ian Lyons | Adobe Community Professional

It's a known problem and Adobe are working on a fix.

In meantime, you should try importing via the 'Files' section of import window rather than 'Devices' (see below screenshot). `Note that this import option does not support auto eject, which is one of the underlying causes of Lr crashing.

import-files.png

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LR crashes when importing images

Explorer ,
Jun 09, 2018

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greetings,

windows 7 running the photographers bundle since it started ps and lr.

recently my lightroom updated to classic. since that time i have been unable to import images, i'll get several hundred somtimes several thousand before lr crashes... it seems to loose contact with drive E (external where the images are going)  this has never happened before.  i get among other msgs. autoplay searching for content and all the folders go ? . i'm thinking the problem is associated with this new update.

any help would be appreciated.

Adobe Community Professional
Correct answer by Ian Lyons | Adobe Community Professional

It's a known problem and Adobe are working on a fix.

In meantime, you should try importing via the 'Files' section of import window rather than 'Devices' (see below screenshot). `Note that this import option does not support auto eject, which is one of the underlying causes of Lr crashing.

import-files.png

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Jun 09, 2018 0
Adobe Community Professional ,
Jun 09, 2018

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It's a known problem and Adobe are working on a fix.

In meantime, you should try importing via the 'Files' section of import window rather than 'Devices' (see below screenshot). `Note that this import option does not support auto eject, which is one of the underlying causes of Lr crashing.

import-files.png

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Jun 09, 2018 0
Explorer ,
Jun 09, 2018

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thanks Ian,

didn't even know one could choose other source.

importing currently

will post if it crashes

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Jun 09, 2018 0
Explorer ,
Jun 09, 2018

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SUCCESS...

i'll spread the word

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Jun 09, 2018 0
Adobe Community Professional ,
Jun 09, 2018

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Thanks for confirming the alternative import option helped.

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Jun 09, 2018 0
New Here ,
Jul 12, 2018

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still happening... even importing from que device list,  did you known when adobe will fix this??

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Jul 12, 2018 0
Adobe Community Professional ,
Jul 12, 2018

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Updating to 7.4 fixed this for me. What version are you using?

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Jul 12, 2018 0
Adobe Community Professional ,
Jul 12, 2018

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milivojs98074115  wrote

still happening... even importing from que device list,  did you known when adobe will fix this??

Bug was fixed in Lr 7.4

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Jul 12, 2018 0
New Here ,
Jul 12, 2018

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to me start happening when update to 7.4..... I already try to downgrade, reinstall, reset options.... and still froze even when I copy files direct to the folder and then sync the folder in LR

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Jul 12, 2018 0
Explorer ,
Jul 12, 2018

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"Updating to 7.4 fixed this for me. What version are you using?"

serious question will a dell  windows 7 64bit run the version 7.4? if so this may also fix my problem.

i don't recall what ver of classic i (apparently automatically) updated. but all my catalog integrity test, import images crashing began at that time... since then i have uninstalled and reinstalled an older version but still have problems. i notice in small print warnings about updating and compatibility requirements... does adobe automatically update your lr whether or not your system can handle it?

further... several weeks ago ventured here to ask the same question and was told the correct answer was "it's a known issue"

what proof can anyone provide that the newest ver 7.4 solved this VEXING ISSUE

what is THE KNOWN ISSUE?

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Jul 12, 2018 1
Explorer ,
Jun 20, 2018

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greetings this problem persists!

lightroom continues to crash when i try to import images, EVEN more irksome is it corrupts the folder and subsequently crashes my windows explorer tree file program... i have tried rolling back to a previous ver but still it is 7 how far back do i have to go to get MY VERY EXPENSIVE AND TROUBLESOME adobe lightroom to rid myself of this adobe lightroom glitch?

very annoyed,

tws 

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Jun 20, 2018 1
New Here ,
Dec 29, 2020

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Update from 29.12.2020. Lightroom still crashes when you try to import using the button in the library. 

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Dec 29, 2020 0