LR Crashes when trying to eject external media

[timothys22875417]

Does anyone else have problems with LR 7.3.1 (or 7.3) crashing after an external hard drive is used for backup or a flash drive is used to transfer images offline? With 7.3 and now 7.3.1 any time I attach an external drive of any type, complete copy or transfer and eject the media, LR crashes. With 7.3, I couldn't eject media without closing LR which required forced shut down via Windows 10..

[Akash Sharma]

Hi timothys22875417,

Sorry that Lightroom Classic CC 7.3.1 is crashing when you remove a media device from your computer.

We are aware of this problem and identified this as a bug. Our Engineers are already working towards a fix.

Please add your vote to this discussion Lightroom Classic 7.3: Unresponsive after Eject SD Card/USB Drive | Photoshop Family Customer Commun... ​and follow it to get updated on this issue.

Recommend you to submit the crash report via the Crash reporter console, it really helps us identifying the root cause of the crashes. Refer Submit a crash report for Adobe Photoshop and Lightroom

Regards,

Akash

[max1979l]

Same problem, ejecting a card or an external drive crashes LR. Win 10 Pro, LR 7.3.1.

Some "Shadow" window opens up in the task bar. I have to kill the process in the task manager.

Rather annoying, since it has happened just now, after like 10 hours crunching data finding faces in my catalog.

[KR Seals]

Max, see the post above yours. Add your experience to the issue at that link.

[Mohit Goyal · Accepted solution]

Hi All,

We are happy to announce the release of Lightroom Classic CC 7.4

This issue has been fixed in this update. Lightroom Classic 7.3: Unresponsive after Eject SD Card/USB Drive | Photoshop Family Customer Commun...

Here's a list of what's new in this release: New features summary for the October 2017 and later releases of Lightroom Classic CC

Let us know if the update resolves the problem for those affected and share your feedback with us.

Regards,

Mohit

[max1979l]

On my system the update does fix the issue. Tested before (crash) and after (everything worked fine).

Thanks guys!

[Mohit Goyal]

Great, thanks for the feedback.

Regards,

Mohit