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LR Develop module disabled - Windows

New Here ,
Jun 30, 2020 Jun 30, 2020

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Hi all. Please kindly help. bought LR classic, but can't open/use Develop section - it's black screen & wtitten - Module is disabled. Please purchase a subscription or lisence to reactivate the Develop module. 

What should I do?

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LEGEND ,
Jun 30, 2020 Jun 30, 2020

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Is your subscription to Lightroom Classic paid up? Are you logged in with the same e-mail address you used when you purchased the subscription?

 

What does it say at https://account.adobe.com — does it say you are paid up? When was your last payment and how much was it?

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New Here ,
Jul 01, 2020 Jul 01, 2020

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Hi, it was paid 22 Jun. Yes, the same mail/ID

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New Here ,
Jul 01, 2020 Jul 01, 2020

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774 rub per month. Before was free week

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LEGEND ,
Jul 01, 2020 Jul 01, 2020

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Then I believe you will have to contact Adobe to straighten this out.

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New Here ,
Jul 03, 2020 Jul 03, 2020

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Thank you, but who which mail I should contact? while can't find any reply

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LEGEND ,
Jul 03, 2020 Jul 03, 2020

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